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Senior Operations Manager
Capital.comCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in operations leadership within regulated environments, with a strong focus on team building, incident coordination, and effective communication with senior leaders. Proven ability to drive operational improvements through AI and automation while managing service dependencies and regulatory compliance.
Highest-signal resume keywords
Operations LeadershipRegulatory ComplianceIncident CoordinationOperational KPIsTeam Building
About the role
Key responsibilities & impact- Build and strengthen the Dubai operations team and support it day to day
- Agree global strategy with the Global Head of Operations and deliver it locally
- Act as the main operations contact for the regulator
- Work with the General Manager and Compliance to turn local requirements into operational actions
- Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes
- Own regional performance and investigate service gaps
- Separate local issues from wider process problems and agree fixes with accountable teams
- Coordinate the regional side of incidents and prepare operations for launches and major changes
- Escalate gaps before launch decisions
- Manage service dependencies, including vendors
- Drive improvements, including AI and automation, with global process owners
- Report clearly to regional and global leaders and escalate needs for additional authority or resources
Requirements
What you’ll need- 5+ years in operations leadership in financial services, fintech, payments or another regulated environment
- Experience building and leading operations teams
- Direct experience as an operations contact for a regulator
- Track record of delivering through global functions you do not manage
- Experience with operational KPIs, incident coordination and launch readiness
- Clear communication with senior leaders
- Based in Dubai or willing to relocate
- Nice to have: Experience in brokerage, trading platforms or digital banking
- Nice to have: Knowledge of the UAE regulatory environment
- Nice to have: Hands-on experience introducing AI or automation into operations
Benefits
Comp & perks- Hybrid work arrangement
- Opportunity to work with AI and automation
- Opportunity to collaborate with global functions and leadership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementPerformance InvestigationService Delivery CoordinationAI ImplementationAutomation Integration
Soft Skills
Clear CommunicationProblem SolvingStakeholder Management
Industry Keywords
Financial ServicesFintechPaymentsBrokerageTrading PlatformsDigital BankingUAE Regulatory Environment