Manager – Engineering, Managed Services
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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Managed Services Engineering teams to deliver cloud, automation, observability, and security services while ensuring compliance with operational standards and continuous improvement. Proven ability to manage service delivery, optimize resources, and drive measurable results in government customer environments.
Highest-signal resume keywords
Cloud Operations ManagementITIL-Based Process ManagementService Delivery FrameworksTeam LeadershipOperational Governance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead a Managed Services Engineering team delivering cloud, automation, observability, security, infrastructure, and managed operations services
- Own end-to-end service delivery and operational performance for assigned government customer environments
- Ensure compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements
- Execute service level agreements using operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes
- Drive continuous improvement across processes, tooling, automation, service health, resilience, customer experience, security, and team performance
- Allocate engineering resources to support, maintain, modernize, secure, and optimize cloud and hybrid technology services
- Establish on-call and escalation practices for coverage, timely response, and operational continuity
- Identify automation opportunities to reduce manual effort, improve reliability, and increase scalability
- Serve as product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings
- Champion responsible AI adoption and continuous learning as a leader
Requirements
What you’ll need- Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience
- Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus
- Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus
- Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus
- Strong written and verbal communication skills, a plus
- Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus
- Ability to travel up to 25% as needed, a plus
- Familiarity with cloud, hybrid infrastructure, automation, observability, security, infrastructure, and managed operations services
- Comfort exploring responsible AI adoption and AI tools and practices
Benefits
Comp & perks- Annual bonus target of 20% subject to terms and conditions of plan
- Benefits available through CDW benefits program
- Remote work arrangement
- Opportunity to contribute to an AI-fluent organization and continuous learning culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud ServicesAutomationObservabilityInfrastructure ManagementService Level AgreementsContinuous ImprovementOperational StandardsGovernance ProcessesManaged OperationsSecurity
Soft Skills
Strong Communication SkillsConsensus BuildingPrioritizationResults-Driven Leadership
Tools & Technologies
Service Management ToolsEnterprise Technology VendorsManaged Service Platforms
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Managed ServicesCloud OperationsInfrastructure OperationsGovernment RequirementsResponsible AI Adoption