Conduent

Engineer

• Design and develop customized solutions within the Microsoft Dynamics 365 environment, including Customer Service and Sales modules
• Lead coding, unit testing, and debugging of applications
• Manage development efforts for Microsoft Dynamics 365 projects
• Ensure projects are delivered on time and meet quality standards
• Serve as the primary technical contact for Dynamics 365 discussions
• Mentor and guide junior developers on best practices and technical skills
• Analyze and resolve technical issues
• Perform root cause analysis and provide long-term solutions
• Collaborate with stakeholders to gather requirements and translate them into technical specifications

MS Dynamics Engineer

Customer Support

• Answer multiple call types assisting Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF
• Handle password resets, application status inquiries, application intake and updates
• Help customers navigate the government's online application tool
• Handle back-to-back calls for the duration of the shift
• Use multiple systems to input and read/interpret data to callers
• Answer questions fully and capture data in a client system
• Answer all calls arriving at the station and maintain professionalism during difficult calls
• Meet goals for valid transfers, Quality Assurance, and Customer Satisfaction Surveys
• Follow daily break and lunch schedules set by the global Workforce team
• Perform business support or technical work using data organizing and coordination skills
• Perform tasks based on established procedures

Customer Service Representative

Software Engineer

• Design, develop, document, test, and debug Informatica PowerCenter mappings, workflows, sessions, and B2B Data Transformation applications
• Transform business requirements into Informatica technical design specifications and EDI X12 Healthcare solutions
• Communicate using flowcharts, data flow diagrams, mapping specifications, and source-to-target mapping documents
• Serve as a technical expert on Informatica PowerCenter, B2B Data Transformation, Oracle PL/SQL, and Linux development projects
• Participate in the full development life cycle, including requirements analysis, design, development, testing, deployment, and production support
• Create technical specifications based on conceptual designs and business requirements
• Participate in code reviews and software design meetings
• Consult with end-users to prototype, refine, test, and debug programs
• Work under minimal supervision and make independent judgments

Informatica Developer

Infrastructure Engineer

• Install, configure, administer, upgrade, and maintain IBM WebSphere Application Server environments
• Manage WebSphere profiles, nodes, deployment managers, clusters, JVMs, virtual hosts, JDBC providers, data sources, connection pools, and shared libraries
• Perform application deployments, configuration changes, JVM restarts, cluster operations, and production releases
• Configure and support IBM WebSphere Portal Server, including portal clusters, application deployments, configuration, security integration, and troubleshooting
• Administer and support IBM Business Automation Workflow environments
• Support BAW application deployments, process applications, workflow services, environment configuration, and production issues
• Configure SSL/TLS certificates, HTTPS, virtual hosts, routing, load balancing, and WebSphere plug-in configurations
• Troubleshoot WebSphere, Portal, and BAW connectivity and application issues
• Integrate middleware platforms with enterprise Identity and Access Management solutions
• Manage SSL certificates, keystores, truststores, certificate renewals, and secure communication between middleware components
• Create and maintain Jenkins CI/CD pipelines for middleware deployments and operational automation
• Automate application deployments, configuration changes, server restarts, and routine administrative activities using Jenkins and scripting
• Develop and maintain Shell, Python, Jython/Wsadmin, or PowerShell scripts for middleware automation
• Perform middleware patching, fix-pack installation, version upgrades, vulnerability remediation, and security hardening
• Monitor JVM health, heap utilization, thread pools, JDBC connection pools, CPU, memory, application response times, and system performance
• Analyze logs, JVM dumps, heap dumps, thread dumps, SystemOut/SystemErr logs, and application logs
• Troubleshoot production incidents involving application availability, JVM hangs, OutOfMemory conditions, high CPU, connection issues, SSL errors, and deployment failures
• Perform performance tuning and capacity planning for middleware environments
• Configure high availability, clustering, failover, session persistence, and load balancing
• Maintain technical documentation, architecture diagrams, installation procedures, operational runbooks, and troubleshooting guides
• Coordinate with application development, infrastructure, database, security, networking, DevOps, and production support teams
• Participate in production releases, change management, incident management, problem management, and root-cause analysis
• Provide on-call and production support for critical enterprise middleware applications
• Work after hours to support production maintenance windows

Infrastructure Systems Engineer III

• Install, configure, update, optimize, monitor, and troubleshoot Informatica and Cognos applications in large MMIS operating environments
• Collaborate with other teams on deliverables
• Respond to tickets and inquiries within the expected time
• Provide timely correspondence on actions and status and attend meetings
• Perform company administrative activities, including mandatory training, timekeeping, goal/performance activities, and compliance with policies, processes, and procedures
• Work outside business hours when implementing projects or system changes

Infrastructure Systems Engineer II

• Administer and support IBM Tivoli Identity Manager environments for enterprise identity and access management
• Manage complete user identity lifecycles, including creation, modification, suspension, restoration, password reset, and account termination
• Support automated and manual user provisioning and de-provisioning across target applications and systems
• Configure and maintain TIM services, provisioning and adoption policies, workflows, roles, and access controls
• Monitor provisioning requests and investigate failed or pending provisioning activities
• Troubleshoot TIM account synchronization, reconciliation, provisioning policy, adapter, workflow, and LDAP connectivity issues
• Support and maintain IBM Tivoli Access Manager for authentication, authorization, and web access security
• Administer TAM Policy Server, WebSEAL, authorization services, junctions, ACLs, POPs, and protected objects
• Create and maintain WebSEAL junctions for secured backend web applications
• Configure authentication and authorization policies based on application security requirements
• Troubleshoot WebSEAL authentication, junction connectivity, access-denied, session, SSL/TLS, and authorization issues
• Manage LDAP directory services, including users, groups, organizational units, attributes, object classes, and directory entries
• Perform LDAP searches, updates, imports, and exports using administrative utilities
• Manage LDAP groups and access permissions
• Support LDAP replication and monitor directory server availability and synchronization
• Configure and maintain secure LDAP/LDAPS connections using SSL/TLS certificates
• Manage certificates, truststores, keystores, and certificate renewals for TIM, TAM, LDAP, and WebSphere environments
• Support TIM/TAM integration with IBM WebSphere Application Server and enterprise applications
• Perform application server start/stop, JVM monitoring, log analysis, and configuration troubleshooting
• Analyze application and system logs to identify IAM authentication and provisioning failures
• Work on password policies, account lockout policies, authentication policies, and role-based access control
• Provide on-call L2/L3 production support for critical IAM applications
• Work after hours to support clients' production maintenance windows

Infrastructure Systems Engineer – III

• Install, configure, administer, upgrade, and maintain IBM WebSphere Application Server environments
• Manage WebSphere profiles, nodes, deployment managers, clusters, JVMs, virtual hosts, JDBC providers, data sources, connection pools, and shared libraries
• Perform application deployments, configuration changes, JVM restarts, cluster operations, and production releases
• Configure and support IBM WebSphere Portal Server, including portal clusters, application deployments, configuration, security integration, and troubleshooting
• Administer and support IBM Business Automation Workflow environments, including application deployments, process applications, workflow services, environment configuration, and production issues
• Configure SSL/TLS certificates, HTTPS, virtual hosts, routing, load balancing, and WebSphere plug-ins
• Troubleshoot WebSphere, Portal, BAW connectivity, and application issues
• Integrate middleware platforms with enterprise IAM solutions
• Manage SSL certificates, keystores, truststores, renewals, and secure communication
• Create and maintain Jenkins CI/CD pipelines for middleware deployments and operational automation
• Automate deployments, configuration changes, server restarts, and routine administration using Jenkins and scripting
• Develop and maintain Shell, Python, Jython/Wsadmin, or PowerShell scripts
• Perform middleware patching, fix-pack installation, version upgrades, vulnerability remediation, and security hardening
• Monitor JVM health, heap utilization, thread pools, JDBC pools, CPU, memory, response times, and system performance
• Analyze logs, JVM/heap/thread dumps, SystemOut/SystemErr logs, and application logs
• Troubleshoot production incidents involving availability, JVM hangs, OutOfMemory conditions, high CPU, connection issues, SSL errors, and deployment failures
• Perform performance tuning and capacity planning
• Configure high availability, clustering, failover, session persistence, and load balancing
• Maintain technical documentation, architecture diagrams, installation procedures, runbooks, and troubleshooting guides
• Coordinate with application development, infrastructure, database, security, networking, DevOps, and production support teams
• Participate in production releases, change management, incident management, problem management, and root-cause analysis
• Provide on-call and production support for critical enterprise middleware applications
• Work after hours to support production maintenance windows
• Conduent delivers mission-critical services and solutions for Fortune 100 companies and governments

• Provides 24/7 phone coverage for partners and handles inquiries
• Assesses calls to provide service immediately, transfer them, or arrange follow-up for client resolution
• Identifies customer needs by referring to case notes and examining each case
• Performs routine call center activities concerning business products and services
• Uses standard scripts and established guidelines under supervision to meet SLAs
• Provides specialized information in a warm, empathetic manner
• Gathers necessary information to update the database
• Escalates issues to senior levels based on complaints or concerns
• Explains company policies to customers
• Expands skills within an analytical or operational process and maintains appropriate license, training, and certifications
• Provides day-to-day contracted technical or non-technical customer support, transaction processing, and sales and marketing services
• Performs business support or technical work using data organization and coordination skills
• Works within established procedures and practices with moderate supervision
• Performs other assigned duties and complies with policies and standards

MS Dynamics Engineer

Customer Service Representative

Informatica Developer

Infrastructure Systems Engineer III

Infrastructure Systems Engineer II

Infrastructure Systems Engineer – III

Infrastructure Systems Engineer II

Healthcare Customer Service Representative