Conduent

Call Center Representative

• Answer incoming calls regarding healthcare benefits
• Assist members with Medicare enrollments, billing, claims, benefits, eligibility, invoicing, and related services
• Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Program (DSNP) levels
• Listen to customers, answer questions, and make callbacks or follow-up calls as needed
• Resolve members’ issues and strive for one-call resolution
• Navigate members’ plan benefits and review client policies and procedures
• Use multiple client systems and provided resources while complying with regulatory guidelines
• Multitask and apply problem-solving skills
• Provide polite, customer-focused service

Healthcare Call Center Representative

Proposal Manager

• Manage proposal document production, formatting, and preparation for commercial proposal responses
• Use advanced Microsoft Word features to create solicitation-specific templates and professionally format documents
• Review RFPs to identify and document production requirements
• Serve as the central point of contact for proposal production activities
• Develop and manage publication schedules and production deadlines
• Maintain, customize, and update proposal production tools and templates
• Participate in proposal meetings and conference calls
• Coordinate with Graphic Designers to manage and track text and graphics and maintain version control
• Prepare proposal documents for internal reviews and final submission using Microsoft Word, Excel, and PDF applications
• Coordinate with external vendors for production supplies and document reproduction
• Prepare proposals for final quality reviews and assist with book checks
• Package proposals for shipment and track delivery for physical submissions
• Support smaller proposals and presentations by gathering baseline documents and completing required forms
• Collaborate with proposal writers, Graphic Designers, Proposal Managers, and leadership
• Assist with scheduling, review meetings, and production-related activities
• Provide additional production support to meet team and organizational deadlines

Proposal Coordinator

Accounting Manager

• Assist Team Leaders / Managers in preparing metrics
• Assist with audits by providing supporting records and documentation
• Ensure adequate and updated process documentation and desktop procedures exist and are used
• Ensure adherence to internal and external guidelines and a standardized process landscape
• Generate invoices after immediate requests during the whole shift
• Monitor and review progress and immediately alert Management if red flags are observed
• Provide extended shift / weekend availability during month-end closing

Accounting Services Analyst I

• Answer incoming calls about healthcare benefits
• Assist members with Medicare enrollments, billing, claims, benefits, eligibility, invoicing, and related services
• Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Program (DSNP) levels
• Listen to customer needs and answer questions, including callbacks and follow-up calls
• Pursue one-call resolution and take necessary action to resolve member issues
• Navigate member plan benefits and review client policies and procedures
• Use client resources and multiple client systems to provide accurate, regulatory-compliant information
• Manage approximately 30–40 calls per day
• Multitask and apply problem-solving skills while maintaining polite, service-focused interactions

Customer Support

• Assist customers with questions, inquiries, and issues related to prescription coverage
• Manage a steady volume of incoming customer calls
• Navigate multiple systems while handling calls
• Provide customer service and communication that create positive customer and client experiences
• Address prescription refill and expiration questions
• Complete required virtual training and nesting

Bilingual Healthcare Customer Service Representative

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Complete a mandatory 3-week paid training program, including classroom training and supported call handling

Fraud Call Center Representative

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Complete classroom training and supported call handling during the 3-week training program

Associate

• Perform daily settlement activities
• Reconcile bank accounts
• Verify ACH and wire payments
• Validate funding
• Research and resolve exceptions and out-of-balance conditions
• Verify daily funding and settlement activity
• Understand settlement account activity and cash movement
• Match transactions between system reports, ACH files, and bank statements
• Analyze large volumes of transaction data
• Identify trends and root causes
• Ensure data accuracy and completeness
• Meet strict daily deadlines

Settlement and Reconciliation Associate, EBT

• Perform daily settlement activities
• Reconcile bank accounts
• Verify ACH and wire payments
• Validate funding and settlement activity
• Research and resolve out-of-balance conditions
• Understand settlement account activity and cash movement
• Match transactions between system reports, ACH files, and bank statements
• Analyze large volumes of transaction data
• Identify trends and root causes
• Ensure data accuracy and completeness

Settlement and Reconciliation Associate

Analyst

• Facilitate quantitative project KPIs such as service level so intraday and intraweek operational KPIs are met and optimized.
• Ensure published schedules meet organization and project-specific KPIs within policy.
• Monitor intraday actuals against forecasted planning parameters and apply corrective actions for negative deviations.
• Re-forecast planning parameters based on actuals.
• Update intraday schedules to meet requirements for upcoming intervals.
• Record events and incidents influencing forecasts and KPI realization for impact review and future planning.
• Maintain published schedules by adjusting for changes to available resources or client requirements.
• Manage operations across health plan functions, including plan operations, member/provider services, claims, implementation, and grievances/appeals.
• Facilitate and coordinate the work of others as a team lead; may allocate work and provide guidance to junior team members.
• Comply with all policies and standards.
• Perform other duties as assigned.

Workforce Management Traffic Analyst

Business Development Rep

• Initiate relationships and secure contracts with new customers while meeting assigned sales quotas and targets
• Nurture and expand current client relationships through cross-selling new services
• Collaborate with Account Management to promote new services within existing accounts
• Manage the entire sales cycle from initial customer engagement to closing deals
• Evaluate prospects against company criteria for ideal customers and sales opportunities
• Engage prospects about business challenges and requirements
• Present solution options and cost benefits
• Present effectively to senior managers and decision-makers
• Craft and deliver compelling proposals
• Collaborate with technical staff and product specialists to address customer requirements
• Develop and maintain territory plans
• Partner with Account Management to create key account plans and identify opportunities and strategic motivators
• Collaborate with solutions leaders to enhance service delivery focus and align with Conduent's offerings
• Recommend and initiate improvements to sales and marketing operations
• Use CRM to track pursuit activities and solution details accurately and timely
• Submit progress reports, forecasts, quotations, and pipeline development efforts
• Support marketing plans for a global customer base
• Participate in product and pipeline development strategy sessions

Senior Sales Business Development Consultant

• Examines and prepares statutory accounts, financial statements, and reports.
• Maintains accounting and financial records, including general ledger, regulatory, and management reports.
• Researches the impact of potential changes to accounting rules on financial statements.
• Develops, implements, and communicates processes to comply with changing accounting standards.
• Provides accounting guidance on proposed transactions.
• Prepares records, pays vendor invoices, and responds to vendor inquiries.
• Develops, directs, plans, and evaluates accounts payable policies and procedures.
• Processes employee expense reimbursement requests.
• Prepares, verifies, and reports accounts payable and receivable transactions.
• Prepares analyses and reconciliations of bill runs to detect fraud.
• Prepares customer billing and responds to queries.
• Analyzes capital budget requests and identifies cost-saving opportunities.
• Produces expense analyses and monitors expense control and reduction.
• Produces progress reports and presentations for management and external stakeholders.
• Ensures reports and disclosures comply with applicable regulations and policies.
• Prepares consolidation journal entries and consolidates divisional and subsidiary financial accounts.
• Documents accounting projects.
• Disburses payroll checks, payroll taxes, and employee benefit payments.
• Evaluates systems and recommends operating efficiency improvements.
• Prepares payroll expenditure reports.
• Maintains shareholder accounts, pays dividends, and performs tax reporting.
• Responds to shareholder inquiries.
• Designs, develops, and implements accounting and documentation systems and procedures.
• Coordinates financial statement tagging for regulatory reporting and reviews XBRL data tagging.
• Performs other duties as assigned and complies with all policies and standards.

Accounting Services Associate II

Accounts Payable

• Support the PO Follow Up group for General Motors
• Analyze open purchase orders and identify outstanding items requiring resolution
• Coordinate with plants, suppliers, requestors, and buyers to resolve and close open POs
• Research and resolve discrepancies related to purchase orders, invoices, receipts, and payments
• Follow up on outstanding purchase orders and ensure timely resolution of open items
• Review accounts payable transactions for accuracy, completeness, and compliance with established procedures
• Communicate with internal departments, suppliers, and other stakeholders regarding invoice and PO-related issues
• Maintain accurate records and documentation related to purchase orders and accounts payable activities
• Assist with reconciliation and resolution of discrepancies between purchase orders, receipts, and invoices
• Prepare reports and perform audits to ensure data accuracy and timely resolution of outstanding items
• Monitor assigned workload and follow up on aging or unresolved items
• Maintain confidentiality of company, supplier, and financial information
• Maintain a high level of accuracy, professionalism, and customer service

Healthcare Call Center Representative

Proposal Coordinator

Accounting Services Analyst I

Healthcare Call Center Representative

Bilingual Healthcare Customer Service Representative

Fraud Call Center Representative

Call Center Representative

Settlement and Reconciliation Associate, EBT

Fraud Call Center Representative

Call Center Representative

Settlement and Reconciliation Associate

Workforce Management Traffic Analyst

Senior Sales Business Development Consultant

Accounting Services Associate II

Accounts Payable Associate IV