Conduent

Call Center Representative

• Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
• Gather information, assess caller needs, research and resolve inquiries, and document calls
• Provide information regarding member eligibility
• Assist callers with completing Medicaid applications and provide application status updates
• Follow documented policies and procedures, including call handling and escalations
• Advocate for Medicaid members to ensure their needs are met
• Navigate multiple computer screens and applications
• Use five systems to gather information and document in up to three systems
• Deliver customer service and resolve complex or escalated customer inquiries while meeting performance goals

Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

Support Engineer

• Provide end-to-end technical direction, technical governance, technical best practices, reuse of technical assets, and assignment of technical work for assigned modules
• Lead and mentor 2 to 3 people as needed
• Ensure all components of the technical architecture are properly integrated and implemented
• Participate in business user/stakeholder workshops to elicit requirements, understand As-Is processes, and chart To-Be processes
• Gather and analyze requirements
• Prepare functional specification documents, unit test plans, and test cases
• Provide UAT support
• Deliver end-user training and coordinate for assigned modules
• Provide end-to-end technical assurance

App Developer & Support Engineer III

Customer Support

• Customize holiday packages and create cruise itineraries
• Engage with clients by phone, email, or chat
• Handle inquiries, reservations, itinerary changes, and payments
• Recommend destinations, travel dates, and costs based on client preferences
• Work closely with the cruise line as the main client point of contact
• Provide travel-arrangement updates and answer client questions or concerns
• Use booking systems and software to secure holidays and manage travel plans
• Keep clients updated about changes and promptly address concerns or issues
• Work with the Travel Agent team from the Iasi location
• Complete an 8-week on-site training program

Customer Service Agent, English

• Assist customers with questions, inquiries, and issues related to prescription coverage
• Manage a steady volume of incoming customer calls
• Navigate multiple systems while handling calls
• Help customers with prescription refill status and prescription expiration inquiries
• Complete required virtual classroom training and nesting

Bilingual Healthcare Customer Service Representative

Training Coordinator

• Facilitate scheduling processes and maintain high standards of service delivery
• Create and maintain schedules according to client requirements
• Collaborate with clients and vendors to fulfill scheduling requests
• Handle client scheduling requests promptly and responsively
• Resolve scheduling challenges and issues
• Uphold quality assurance standards for schedule accuracy and reliability
• Identify and escalate scheduling issues to the Delivery Services Manager
• Manage multiple scheduling tasks in a fast-paced environment
• Address client inquiries and provide a positive, professional experience
• Work independently while collaborating with team members

Training Services Coordinator

Analyst

• Analyze daily and weekly call traffic and make operational forecasts
• Conduct analyses to ensure effective workforce distribution, shift planning, and operational efficiency
• Ensure alignment with established KPIs within call center operations
• Maintain workload balance and make real-time adjustments as required by operational demands
• Prepare reports using Excel and other analytical tools, presenting findings to management
• Help drive operational efficiency across the customer support organization
• Plan, analyze, and optimize daily workflows to meet operational needs

Workforce Management Traffic Analyst, Dutch Speaker

Associate

• Facilitate scheduling processes, ensuring efficiency and maintaining high standards of service delivery
• Create and maintain schedules in accordance with client requirements
• Navigate Microsoft TEAMS, Office, and Excel in scheduling processes
• Collaborate with clients and other vendors to fulfill scheduling requests promptly and efficiently
• Handle client scheduling requests with flexibility and responsiveness
• Address scheduling challenges using problem-solving and innovative thinking
• Uphold and enforce quality assurance standards for accurate and reliable schedules
• Identify and escalate scheduling issues to the Delivery Services Manager
• Manage multiple scheduling tasks simultaneously in a fast-paced environment
• Facilitate collaboration within the team and with clients
• Address client inquiries and provide a positive, professional customer experience
• Work independently on assigned tasks while collaborating with team members

Training Services Coordination and Logistics Associate IV

Supervisor

• Supervise, coach, and develop a team of Medicaid claims processors, analysts, and support staff
• Monitor daily claims processing activities to ensure timely, accurate, and compliant adjudication of Medicaid claims
• Manage escalated claims issues, Tier 3 claims escalations, payment discrepancies, provider concerns, and operational exceptions
• Ensure achievement of service level agreements, key performance indicators, quality standards, and contractual requirements
• Review operational reports and performance metrics to identify trends, risks, and improvement opportunities
• Investigate and resolve escalated claims issues, payment discrepancies, and provider inquiries
• Support quality assurance activities, audits, corrective action plans, and process improvement initiatives
• Ensure compliance with CMS regulations, state Medicaid policies, HIPAA requirements, and operating procedures
• Coordinate with internal departments, state agencies, providers, and client stakeholders to resolve operational issues
• Support workforce planning, scheduling, training, and employee development activities
• Maintain documentation, operational procedures, and workflow standards
• Participate in system enhancements, testing activities, and special projects

Medicaid Claims Supervisor

Solutions Engineer

• Own infrastructure solution architecture for assigned projects, ensuring appropriate standards and processes are defined, established, and followed
• Lead future-state business area architectures using enterprise architecture frameworks
• Lead business area architecture gap analysis, including impact, ROI, time to benefit, strategic alignment, and roadmaps
• Facilitate long-term architecture planning aligned with business product roadmaps and the ETS roadmap
• Partner with BU CIO teams to understand technical objectives, product initiatives, sales pipeline activity, and portfolio delivery factors
• Ensure solutions meet requirements for scalability, maintainability, reliability, extensibility, usability, and security
• Integrate the IT technical vision across technologies, systems, and organizations
• Conduct feasibility studies, develop high-level business models, prepare business cases, and assess system implications
• Align business strategies, enterprise transformation activities, and technology direction through strategies, policies, standards, and practices
• Set policy and strategy for selecting system architecture components and coordinate design activities
• Assess emerging hardware, software, products, methods, and techniques and brief staff and management
• Collaborate with infrastructure, development, and PMO teams on tactical and strategic deliverables
• Develop architectures for complex systems aligned with internal customer requirements
• Analyze issues, determine courses of action, provide direction, and reallocate resources when needed
• Communicate across organizational levels, from BU CIOs and PMO leaders to infrastructure engineers and stakeholders
• Provide technical oversight and guidance to deployment teams for on-time, on-budget implementation
• Serve as the technical escalation point to remove roadblocks and resolve issues and risks
• Build relationships with development and infrastructure teams to ensure technically sound solutions and timely, budget-compliant delivery

Infrastructure Solutions Architect

• Design end-to-end Finance & Accounting outsourcing solutions across Source to Pay, Order to Cash, and Record to Report
• Assess client requirements and translate them into scalable operating models
• Develop onshore, nearshore, offshore, and hybrid service delivery strategies
• Design organizational structures, staffing models, governance frameworks, and service management models
• Identify process improvement and automation opportunities using workflow, AI, OCR, RPA, and analytics
• Establish productivity assumptions, staffing estimates, cost models, performance targets, and service level commitments using benchmark data
• Analyze transaction volumes, handling times, complexity factors, and operating metrics
• Develop capacity models and forecasts for deal pricing and business cases
• Lead F&A solution responses for RFPs, RFIs, and client pursuits
• Develop solution narratives, executive summaries, staffing approaches, transition methodologies, and service delivery models
• Collaborate with pricing teams on cost models and commercial recommendations
• Participate in proposal reviews, client presentations, solution workshops, and due diligence sessions
• Facilitate discovery workshops and present recommendations to executive stakeholders
• Respond to client questions and serve as a trusted advisor throughout the sales lifecycle
• Develop transition and implementation approaches and assess transition risks
• Define governance, reporting, and continuous improvement frameworks
• Support handoff from sales to implementation teams

Senior Solution Architect – Finance & Accounting

• Handle inbound inquiries for the Michigan Department of Human Services Office of Child Support and its services
• Respond to telephone inquiries and concerns using approved procedures and guidelines
• Answer questions about child support payment histories and account histories
• Reset personal identification for callers unable to self-serve in the Interactive Voice Response system
• Gather information, research and resolve inquiries, and document customer calls
• Read and interpret documents on file
• Retain a large amount of information
• Respond professionally to escalated calls
• Communicate appropriate resolution options promptly
• Review customer needs and inform customers about available services and resources

Child Support Call Center Agent

• Design end-to-end Finance & Accounting service delivery solutions across Source to Pay, Order to Cash, and Record to Report
• Assess client requirements and translate them into scalable operating models
• Develop onshore, nearshore, offshore, and hybrid service delivery strategies
• Design organizational structures, staffing models, governance frameworks, and service management models
• Identify process improvement and automation opportunities using workflow, AI, OCR, RPA, and analytics
• Use benchmark data to establish productivity assumptions, staffing estimates, cost models, performance targets, and service level commitments
• Analyze transaction volumes, handling times, complexity factors, and operating metrics
• Develop capacity models and forecasts for deal pricing and business cases
• Lead F&A solution responses for RFPs, RFIs, and client pursuits
• Develop solution narratives, executive summaries, staffing approaches, transition methodologies, and service delivery models
• Collaborate with pricing teams on cost models and commercial recommendations
• Participate in proposal reviews, client presentations, solution workshops, and due diligence sessions
• Facilitate discovery workshops and present recommendations to executive stakeholders
• Serve as a trusted advisor throughout the sales lifecycle
• Develop transition and implementation approaches and assess transition risks
• Define governance, reporting, and continuous improvement frameworks
• Support handoff from sales to implementation teams

Accounting Manager

• Examines and prepares statutory accounts, financial statements, and reports
• Maintains accounting and financial records, including general ledger, regulatory, and management reports
• Researches the impact of potential changes to accounting rules
• Develops, implements, and communicates processes to comply with changing accounting standards
• Provides accounting guidance on proposed transactions
• Prepares records, pays vendor invoices, and responds to vendor inquiries
• Develops and evaluates accounts payable policies and procedures
• Processes employee expense reimbursement requests
• Prepares, verifies, and reports accounts payable/receivable transactions
• Prepares analyses and reconciliations of bill runs to detect fraud
• Ensures transaction entry verification procedures are followed
• Prepares low-volume customer billing and responds to queries
• Analyzes capital budget requests
• Creates cost reduction or management programs to enhance profitability
• Reviews unit expenses for cost-saving opportunities
• Produces expense analyses and monitors expense control and reduction
• Produces progress reports and presentations for management and external stakeholders
• Ensures reports and disclosures comply with applicable regulations, professional standards, and organizational policies
• Prepares consolidation journal entries and consolidates divisional and subsidiary financial accounts
• Documents accounting projects
• Disburses payroll checks, payroll taxes, and employee benefit payments
• Evaluates systems and recommends operating efficiency improvements
• Monitors documentation of employee benefit payments
• Prepares payroll expenditure reports
• Maintains shareholder accounts, pays dividends, and performs tax reporting
• Responds to shareholder inquiries
• Reviews, designs, develops, and implements accounting and documentation systems and procedures
• Coordinates tagging financial statements for regulatory reporting
• Applies standard and customized taxonomies for financial statements and schedules
• Reviews and documents XBRL data tagging
• Performs other duties as assigned

Accounting Services Associate II

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Provide prompt, professional customer service for Medicaid Long Term Personal Care calls
• Gather necessary information from requestors and recipients clearly, consistently, and professionally
• Address, document, and resolve identified problems in a timely manner
• Route calls to appropriate units
• Complete required monthly telephone monitoring

Medicaid Call Center Associate

Infrastructure Engineer

• Design, build, and support enterprise Windows infrastructure solutions
• Deploy and maintain infrastructure across VMware, Hyper-V, Azure, AWS, and hybrid environments
• Develop automation solutions using PowerShell and other scripting technologies
• Collaborate with cross-functional teams on infrastructure projects and technical solutions
• Create technical documentation, implementation plans, and operational support materials
• Troubleshoot complex infrastructure, operating system, virtualization, and cloud issues
• Participate in project delivery activities, including off-hours implementations when required
• Manage multiple priorities in a collaborative team environment

Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

App Developer & Support Engineer III

Customer Service Agent, English

Bilingual Healthcare Customer Service Representative

Training Services Coordinator

Workforce Management Traffic Analyst, Dutch Speaker

Training Services Coordination and Logistics Associate IV

Medicaid Claims Supervisor

Infrastructure Solutions Architect

Senior Solution Architect – Finance & Accounting

Child Support Call Center Agent

Senior Solution Architect – Finance & Accounting

Accounting Services Associate II

Medicaid Call Center Associate

Windows Infrastructure Engineer