Crash Champions

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier-specific requirements are complete

Collision Estimator

Customer Support

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact for customers
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep customers fully informed and updated on vehicle status
• Provide the best possible customer experience
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Provide the best possible customer experience
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace, considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures

Auto Body Technician

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including addressing unusual problems or questions and explaining procedures

Assistant

• Receive and match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for damage upon delivery
• Immediately return incorrect parts to the vendor
• Regularly communicate with vendor on parts status
• Ensure parts invoices are posted in Crash Champion’s estimating platform and make corrections as necessary

Parts Assistant

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards through in-process QC
• Keep customers fully informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

• Examines damaged vehicle and efficiently plans repair process
• Works and communicates with others on vehicle repair status
• Performs quality repairs while keeping on-time status in mind
• Makes decisions on repair vs. replace considering safety, cost, and cycle time
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders
• Participates in all required safety meetings
• Files, grinds, and sands repaired surfaces, using power tools and hand tools
• Directs the work of an apprentice in the performance of tasks when needed, including unusual problems or questions, and explains procedures to assistant

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure repairs meet Crash Champions and I-CAR quality standards
• Ensure repairs are billed accurately and correctly and back-of-shop PPE protocol is upheld
• Complete shop payroll and staffing processes and manage staff PTO, vacation, or leave
• Manage daily production flow and coordinate with Body Technicians, Collision Estimators, and Parts Managers
• Write DRP complaint estimates after full disassembly and damage discovery, update estimates, and lock final estimates
• Interview, hire, coach, and develop teammates

Collision Estimator

Customer Service Representative

Collision Estimator

Collision Estimator

Collision Estimator

Collision Estimator

Auto Body Technician

Auto Body Technician

Auto Body Technician

Collision Estimator

Parts Assistant

Collision Estimator

Auto Body Technician

Auto Body Technician

Collision General Manager