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Dentsply SironaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, leveraging Salesforce for strategic planning and client engagement. Proficient in onboarding, training, and maintaining long-term client relationships while analyzing trends to enhance satisfaction and retention.
Highest-signal resume keywords
Account ManagementCustomer SuccessSalesforce ProficiencyAnalytical SkillsCommunication Skills
About the role
Key responsibilities & impact- Manage and grow active, lapsed, and lost SureSmile accounts within an assigned territory
- Drive retention, engagement, and revenue through strategic account planning and outreach using Salesforce
- Build and maintain long-term client relationships
- Educate customers on SureSmile products, best practices, and value-driving workflows
- Lead onboarding, setup, implementation, and early customer success
- Monitor customer health, identify risks, and address issues to prevent churn
- Answer and place calls to support customers and internal teams
- Analyze account trends and develop strategies to improve satisfaction and retention
- Communicate proactively with clients across multiple channels
- Collaborate with internal teams and use internal resources to improve account outcomes
- Provide informed guidance on the full SureSmile product suite
- Lead structured client conversations and address customer needs
- Log activities, tasks, and interactions accurately in Salesforce
- Make decisions supporting customer retention and sales opportunities
- Prepare for management one-on-one meetings and deliver measurable results
- Perform additional responsibilities as assigned
Requirements
What you’ll need- Bachelor’s degree in business or another related area, or significant industry experience required
- 0–5+ years of client success and/or client care experience required
- Experience in account management, customer success, or a similar client-facing role
- Proficiency with Salesforce or comparable CRM systems
- Skills in customer training, onboarding, and communicating product value
- Strong analytical and problem-solving abilities
- Excellent communication and organizational skills
- Ability to work independently and collaborate with cross-functional teams
- Commitment to continuous learning and professional growth
- Ability to travel up to 10%
- Active dental assistant, orthodontic assistant, or dental hygienist licensure/certification preferred but not required
- Current Healthcare Provider CPR or BLS certification beneficial but not required
- Experience with dental or medical technology products is a plus
- Knowledge of sales and marketing strategies preferred
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Success ExperienceOnboarding SkillsCustomer TrainingProblem-Solving AbilitiesSales and Marketing Knowledge
Soft Skills
Excellent CommunicationOrganizational SkillsCollaborationIndependenceCommitment to Continuous Learning
Tools & Technologies
SalesforceCRM Systems
Certifications & Qualifications
Bachelor’s DegreeActive Dental Assistant LicensureHealthcare Provider CPR CertificationBLS Certification
Industry Keywords
SureSmile ProductsDental TechnologyClient RelationshipsRetention StrategiesCustomer Health Monitoring