Banner Health

Health Services Assistant

Banner Health
Posted 10/20/2026part-timeRemote • Arizona • United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality initiatives through data extraction and medical record review, while effectively coordinating patient care and addressing health literacy and social barriers. Strong ability to collaborate with multidisciplinary teams and optimize patient experiences in healthcare settings.

Highest-signal resume keywords
Data ExtractionMedical Record ReviewCare CoordinationCustomer ServiceMedical Terminology

About the role

Key responsibilities & impact
  • Support quality initiatives through data extraction, data abstraction, and detailed medical record review
  • Perform chart scrubbing to identify and document evidence of completed or outstanding quality measures
  • Review documentation to ensure accurate capture for quality-measure tracking and reporting
  • Optimize the experience of patients and families receiving hospital and ambulatory care
  • Interface and collaborate with providers and staff to identify care-coordination solutions
  • Support the multidisciplinary team with member navigational services
  • Research patient concerns and provide resolutions in collaboration with team members
  • Collect and document client data in the medical record
  • Coordinate multiple appointments using scheduling systems
  • Provide care-gap lists and coordinate closure of gaps and issues
  • Follow up with members and address needs, obstacles, health literacy, cultural issues, and social-class barriers
  • Meet and accompany patients and families to initial provider appointments before and after acute and post-acute transition
  • Establish collaborative relationships with physicians, payers, and healthcare team members
  • Collect and communicate information to fulfill utilization and regulatory requirements
  • Educate internal healthcare team members on care management and managed care concepts
  • Work independently to provide excellent patient care

Requirements

What you’ll need
  • High school diploma/GED or equivalent working knowledge
  • Knowledge of medical terminology
  • Completion of Medical Assistant Training, Patient Care Technician Training, or Certified Nursing Assistant Training
  • 2 years of health care experience
  • Excellent time management and problem-solving skills
  • Ability to meet constantly shifting deadlines and timelines
  • Excellent customer service and recovery skills
  • Must reside in the state of Arizona
  • Completion of post-offer Occupational Health physical assessment, drug screen, and background check
  • Bachelor’s degree in Social Work preferred
  • Additional related education and/or experience preferred

Benefits

Comp & perks
  • Remote work options
  • Flexible work shifts Monday-Friday 8:00am-4:30pm
  • No medical benefits package is offered for BSS Registry positions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Chart ScrubbingQuality Measure TrackingPatient Care CoordinationClient Data DocumentationAppointment SchedulingCare-Gap IdentificationHealth Literacy SupportUtilization Requirements FulfillmentManaged Care ConceptsProblem Solving
Soft Skills
Time ManagementExcellent CommunicationCollaborationAdaptabilityCustomer Recovery Skills
Certifications & Qualifications
Medical Assistant TrainingPatient Care Technician TrainingCertified Nursing Assistant Training
Industry Keywords
Healthcare ExperiencePatient CareQuality InitiativesMultidisciplinary TeamOccupational Health AssessmentArizona Residency