Desjardins

Risk

• Help prevent, analyze and develop guidelines for suspicious and fraudulent transactions
• Assist with compliance, internal controls, crisis management, and the security of personal information and property
• Lead complex and innovative development projects and strategic initiatives
• Make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives
• Interact and coordinate frequently with stakeholders across many fields
• Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies
• Advise clients and partners on positioning, planning, development, execution and monitoring of strategic projects and initiatives
• Develop and update policies, standards, models and programs supporting strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before decision-making bodies
• Represent Desjardins’s position in agreements with external partners and organizations

Senior Advisor, Operational Risks

Account Manager

• Prospect, solicit, develop and maintain business relationships with primarily medium-sized commercial-sector organizations
• Promote and sell Desjardins products and services to grow the business centre
• Represent, negotiate and engage companies in complex agreements with significant business-centre impact
• Balance sales objectives, prudent risk management, portfolio profitability, and member, client and partner satisfaction
• Initiate, develop and maintain personalized relationships with current and potential clients
• Serve as key intermediary between the business centre and members and clients
• Ensure proper usage, updating and satisfaction with products and services
• Analyze dissatisfaction sources and recommend solutions
• Identify and analyze needs, develop personalized solutions, prepare integrated service offerings, and negotiate conditions
• Recommend strategies to increase business volume, manage risk, improve portfolio profitability and strengthen relationships
• Identify business-development opportunities using market intelligence
• Execute promotional activities and participate in targeted public-relations activities and the business community
• Address client and member needs, identify opportunities and refer them appropriately
• Comply with applicable policies, practices, standards and financial-product distribution laws
• Provide sound and prudent risk management for assigned portfolios

Account Manager, Commercial Market

Security Engineer

• Prevent, analyze and develop guidelines for suspicious and fraudulent transactions
• Assist with compliance, internal controls, crisis management, and the security of personal information and property
• Advise and assist clients and partners
• Develop tools, methods and processes
• Propose recommendations, solutions and action plans based on organizational objectives and priorities
• Diagnose issues, challenges and needs to determine target outcomes
• Help develop and implement objectives, solutions, policies, programs and action plans
• Analyze data, conduct studies, make recommendations and write reports
• Advise and assist practitioners and organizational units regarding IT security

IT Security Advisor

Financial Planning and Analysis

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and provide advice suited to their financial situation
• Help members and clients choose appropriate solutions to meet their financial goals
• Advise members and clients on the best strategies and identify expected results
• Manage business relationships and assess member/client satisfaction and service quality
• Follow up with members and clients and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices
• Participate in outreach activities and represent the caisse in the community
• Recommend investments, loans and insurance products
• Work with partners and experts to design integrated strategies
• Balance member/client satisfaction, business objectives, profitability and prudent risk management

Personal Finance Advisor

Software Engineer

• Develop complex execution strategies, and analyze, design and document business products and solutions
• Analyze and develop software products by designing, coding, automating, and running tests while applying development, data, and security best practices
• Write procedures, guidelines, and development methods
• Help develop documentation for training peers and users
• Cocreate with business partners and architects to standardize solutions
• Identify system optimization opportunities while considering potential impacts
• Analyze, diagnose, follow up on, and resolve highly complex operational and conceptual problems during major incidents
• Lead software package installations and testing
• Lead in-house application deployment
• Analyze client and partner requirements and recommend appropriate IT solutions
• Plan, prioritize, and coordinate work to meet schedules and objectives
• Interact with stakeholders across different fields
• Lead and serve as a systems specialist for the team, clients, and stakeholders

Programmer Analyst – System and Infrastructure Operations, Maintenance and Development

• Prospect, solicit, develop and maintain business relationships with primarily medium-sized agricultural organizations
• Promote and sell Desjardins products and services to grow the business centre's business
• Represent, negotiate and engage companies in complex agreements with significant business-centre impact
• Balance sales objectives, prudent risk management, portfolio profitability and member, client and partner satisfaction
• Initiate, develop and maintain personalized relationships with current and potential clients
• Serve as key intermediary between the business centre and members and clients
• Ensure proper usage, updating and satisfaction with products and services
• Analyze dissatisfaction sources and recommend solutions
• Identify and analyze needs, develop personalized solutions and prepare integrated service offerings
• Negotiate applicable conditions with members and clients
• Recommend strategies for business volume, risk management, portfolio profitability and stronger relationships
• Identify business-development opportunities using market intelligence
• Execute promotional activities and participate in targeted public relations and the business community
• Address client and member needs, seize opportunities and make appropriate referrals
• Comply with policies, practices, standards and laws governing financial-product and service distribution
• Provide sound and prudent risk management for assigned portfolios

Account Manager, Agricultural Market

General Counsel

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization
• Design, update, implement and monitor complex action plans, programs, solutions and tools related to legal and regulatory compliance
• Advise clients and partners on positioning, planning, development, execution and monitoring of strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Develop and update policies, standards, models and programs
• Offer legal and regulatory compliance programs to internal employees to promote a culture of ethics and compliance
• Represent the unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations

Senior Advisor, Legal and Regulatory Compliance

• Analyze, design, configure, develop, maintain and upgrade software products
• Analyze client and partner requirements and recommend appropriate IT solutions
• Plan, prioritize and coordinate work to stay on schedule and meet objectives
• Develop complex execution strategies and document business products and solutions
• Design, code, automate and run software tests
• Write procedures, guidelines and development methods
• Help develop training documentation for peers and users
• Co-create with business partners and architects to standardize solutions
• Identify system optimization opportunities and assess potential impacts
• Analyze, diagnose, follow up on and resolve highly complex problems during major incidents
• Lead software package installations and testing
• Lead in-house application deployment
• Serve as a systems specialist for the team, clients and stakeholders

Programmer Analyst, System and Infrastructure Operations, Maintenance and Development

Technician

• Process life and health insurance claims
• Promote occupational health and manage disabilities
• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis to evaluate eligibility for benefits and the risk of legal action based on contractual clauses
• Serve as a resource person for submitting solutions and action plans
• Communicate with professionals, partners and clients to obtain and provide information, justifications and interpretations of claims and insurance policies
• Roll out and maintain software and manual and automated processes
• Train users
• Prepare technical notes to enhance users' and teams' skills and knowledge
• Help practitioners follow unit processes and use business solutions, tools and systems

Benefits Technician

Product Manager

• Represent the voice of the client in projects and be responsible for the member/client experience
• Prepare a range of products and services to ensure a positive member/client experience
• Collaborate with the project developer and business analyst to ensure solutions meet user needs and expected benefits are delivered
• Manage relationships with project stakeholders
• Lead and influence squad specialists and stakeholders in planning, feasibility and development projects
• Contribute to strategic orientations and business positioning
• Make recommendations on highly complex files and projects affecting business-sector orientations
• Establish product backlogs for projects, mandates and development activities
• Advise and assist clients and partners with strategic mandates
• Oversee development and updating of policies, standards, models and programs
• Identify and analyze problems, develop diagnostics and make recommendations on business solutions and market-development strategies
• Coach other product owners
• Represent the unit in dealings with senior management committees and decision-making bodies
• Represent Desjardins in negotiations and agreements with partners and external organizations

Product Owner – Product Management

• Maintain lasting, personal business relationships with important clients to promote services
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
• Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships
• Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms
• Watch for business opportunities that would add a competitive edge to existing products and services
• Take an active role in public relations activities and maintain a presence in the business community
• Promote services and maintain business relationships with members and clients
• Represent and negotiate on behalf of Desjardins and enter the organization into strategic agreements with clients
• Balance portfolio profitability with client/partner satisfaction
• Serve as expert advisor to clients and practitioners

Account Manager, Business

Director

• Support the vice-president by helping define strategic priorities
• Develop and deliver the administrative department’s business plan based on strategic issues and targeted results
• Ensure that action plans for reporting administrative units are carried out in a performance management context
• Apply management and communication practices encouraging change management, talent attraction and retention, skills development, mobilization and diversity, consistent with the organization’s values
• Define and ensure the implementation of activities related to the unit’s services
• Ensure entrusted projects are carried through to maximize targeted business results and member and client satisfaction
• Support the administrative unit’s business plan by successfully managing individual and team performance
• Continuously improve the management of processes under your responsibility
• Promote Desjardins Group’s cooperative values
• Represent the organization and conduct business intelligence
• Manage large-scale sales and operations activities or a major support sub-function offering specialized services to Desjardins Group
• Administer the unit’s service offer, develop and implement its business plan, and oversee activities supporting strategic orientations
• Develop talent, drive results, build networks, manage people and performance, produce reports, and ensure member/client satisfaction

Advisor

• Advise clients and partners to help position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs supporting strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations
• Develop plans and business intelligence
• Monitor business plans and performance
• Set targets and identify opportunities to improve service delivery
• Design and deliver business strategies and solutions aligned with business architecture
• Lead complex and innovative development projects and strategic initiatives
• Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies

Senior Advisor, Business Strategies

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and offer advice suited to their financial situation
• Help members and clients choose appropriate solutions to meet their financial goals
• Work with individual members and businesses
• Recommend investments, loans and insurance products
• Balance member/client satisfaction, business objectives, profitability and sound and prudent risk management
• Work with partners and experts to design integrated strategies
• Advise members and clients on the best strategies and identify expected results
• Manage business relationships and assess member/client satisfaction and service quality
• Follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices
• Participate in outreach activities and represent the caisse in the community