Empower

Operations

• Process asset and liability rebalancing transactions according to signed client directives
• Prepare and maintain asset and liability reporting
• Serve as day-to-day client contact for corporate-owned life insurance and split-dollar life insurance
• Respond to technical questions and ad hoc client requests
• Complete daily service deliverables and client-specific operational activities
• Administer Microsoft Excel rebalancing and premium-listing models
• Use Metrix and nonqualified administration systems for client servicing and financial transaction processing
• Implement and maintain client procedures and documentation
• Participate in client team meetings and provide updates on assigned responsibilities
• Escalate requests outside applicable service agreements to management
• Perform quality-control reviews for client projects and service deliverables
• Keep team members informed of client projects, servicing expectations, and developments
• Analyze issues, evaluate data, establish facts, make decisions within authority, and escalate appropriately

Investment Operations Analyst

Director

• Lead strategy and execution across all levels of Workplace Planning & Advice teams through oversight of multiple Senior Managers
• Drive enterprise metrics including asset retention, managed account adoption, Wealth referrals, and participant engagement
• Own lifecycle development strategy from onboarding through advanced planning and high-net-worth transitions
• Set consistent KPIs, advice quality standards, and coaching frameworks across manager teams
• Serve as principal leader for Empower's workplace advice model, ensuring regulatory alignment and supervisory oversight
• Develop campaign strategies, performance management approaches, and technology integration plans with Product, WPA Experience, Marketing, and Wealth teams
• Partner cross-functionally to reduce leakage, improve participant outcomes, and support strategic growth goals
• Represent Workplace Planning & Advice in enterprise planning, client discussions, and leadership forums
• Drive cultural cohesion, diversity, and manager pipeline development
• Ensure consistent audit practices, licensing standards, and regulatory supervision through all leadership levels

Senior Director – Workplace Planning, Advice

Compliance

• Establish strategies, priorities, goals, and procedures for Empower’s Compliance Monitoring and Surveillance program
• Lead detection of compliance control gaps, deficiencies, and potential violations across sales practices, marketing, client interactions, electronic communications, and other front-office activities
• Design and implement technology- and data-driven surveillance solutions
• Develop and enhance risk-based compliance monitoring and surveillance controls for SEC, FINRA, DOL, and state regulatory requirements
• Develop reporting for Compliance leadership on findings, emerging risks, trends, metrics, and program enhancements
• Establish and monitor KRIs, KPIs, surveillance thresholds, and program effectiveness metrics
• Advise senior leadership, Supervising Principals, and business partners on compliance policies and regulatory considerations
• Lead the Compliance monitoring and surveillance team, including talent selection, workload management, performance management, mentoring, and professional development
• Promote quality execution, accountability, professional growth, and alignment with compliance and ethical standards
• Track compliance issues and oversee remediation, escalation, follow-up, and closure
• Communicate significant compliance risks, findings, and trends to senior leadership and stakeholders
• Develop and refine policies, procedures, controls, and oversight mechanisms

Senior Director, Compliance Monitoring & Surveillance

• Lead execution of the Treasury Operations strategy and establish priorities, operating direction, and measurable outcomes
• Direct enterprise Treasury Operations across cash management, banking, payments, cash reporting, treasury controls, and enabling technology
• Lead major Treasury Operations projects and cross-functional initiatives with Operations, IT, and other functions
• Sponsor the strategic roadmap, governance, management, and enhancement of the Kyriba Treasury Management System
• Lead transformation initiatives involving process simplification, automation, data capabilities, and AI
• Direct corporate cash management activities supporting business operations, capital projects, and acquisitions
• Direct investment of surplus corporate cash, including investment sweeps, reporting, and analysis
• Direct enterprise payment operations and related controls across wires, ACH, checks, positive pay, and other payment methods
• Approve or delegate approval of material manual cash accounting transactions
• Establish and monitor Treasury Operations KPIs, service levels, and KRIs; lead corrective actions
• Provide strategic recommendations to senior and executive leadership and cross-functional partners
• Manage banking relationships, service models, vendor performance, and banking services
• Direct bank account administration and banking infrastructure, including signers, access, anti-fraud controls, payment methods, APIs, and SFTP connectivity
• Establish direction for Treasury Operations systems, controls, procedures, SOPs, and operating standards
• Develop and implement Treasury Operations policies, ICOFR controls, and business continuity planning
• Direct support for internal and external audits and oversee remediation of findings
• Coordinate parent-company Treasury Operations matters with Finance and Tax teams
• Direct resource allocation and prioritization across Treasury Operations activities and initiatives
• Lead the Treasury Operations organization, including staffing, performance management, succession planning, workforce planning, coaching, and leadership development

VP, Treasury Operations

Financial Planning and Analysis

• Handle complex escalated participant calls and research issues
• Coordinate timely resolutions with Supervisory Managers
• Coordinate research requests and service-request distribution through completion
• Monitor calls for service quality, regulatory compliance, and coaching opportunities
• Coach associates on cross-selling, wealth management, and tax-exempt strategies
• Analyze call statistics, quality results, escalations, exceptions, service requests, and operational data
• Develop and communicate data-driven insights and recommendations to leadership
• Use reporting and analytical tools to evaluate performance metrics
• Provide managers with feedback on call quality, identified issues, and training opportunities
• Complete Best Interest Profile supervisory reviews
• Support development of job aids, new-hire training, new-product training, performance metrics, and other resources
• Develop training materials, job aids, and training manuals
• Complete fraud verification for distributions exceeding policy thresholds
• Research and address participant account questions in accordance with FINRA and SEC guidelines
• Coach, mentor, train, and cross-train associates
• Make outbound calls as required by business needs
• Serve as a Principal on staff
• Attend required meetings and training sessions and respond to managerial feedback

Lead Associate – Financial Wellness Planning & Advisory Services

Producer

• Identify, research, and develop stories across products, customers, employees, leadership, and brand initiatives
• Translate complex financial wellness, wealth, and retirement topics into accessible narratives
• Create and pitch concepts for video series, podcasts, executive storytelling, customer features, and branded content programs
• Lead end-to-end multimedia production from concept through final publication
• Conduct research, interviews, story development, scriptwriting, editorial planning, and content reviews
• Coordinate production schedules, talent preparation, shoot logistics, recording sessions, and post-production workflows
• Collaborate with internal creative teams and external production partners
• Oversee editing workflows, fact-checking, stakeholder approvals, and final delivery
• Produce recurring video and podcast content featuring executives, customers, industry experts, and subject matter experts
• Prepare hosts, executives, and on-camera talent through interview preparation, scripting support, and storytelling guidance
• Shape narratives across long-form and short-form formats
• Develop platform-specific adaptations and promotional assets for social and digital channels
• Apply journalistic principles to maintain authentic, credible storytelling
• Ensure content meets editorial, legal, compliance, brand, and quality standards
• Monitor storytelling trends, audience behaviors, podcast formats, creator-led media, and distribution practices
• Align content strategies with organizational objectives and audience needs
• Support recurring content franchises, executive-led storytelling series, and thought leadership programming
• Contribute as an individual contributor without formal people leadership responsibilities

Senior Producer, Brand Storytelling

Analyst

• Conduct U.S. sector and industry research, emphasizing valuations and scenario analysis of company and industry fundamentals, including earnings, revenue, and cash flow
• Conduct macroeconomic and financial market research
• Contribute to quarterly and annual Economic and Market Outlooks
• Support management of a separately managed account through research, analysis, and insights on portfolio positioning and performance
• Conduct ad hoc economic, market, sector, and industry research for media, conferences, and client needs
• Collaborate with Marketing to develop research-driven content for internal and external audiences
• Provide market perspectives to financial media, clients, and the general public

Market Analyst – Strategist

Manager

• Manage and oversee the separately managed account (SMA) on a day-to-day basis
• Run portfolio optimizations and monitor position sizes relative to targets
• Coordinate with the trading team on model and client account adjustments
• Produce daily, weekly, monthly, and quarterly strategy performance and attribution reports
• Conduct ongoing portfolio and performance analysis
• Lead regular investment meetings related to the strategy
• Collaborate with the Chief Investment Strategist and co-Portfolio Manager to identify market opportunities and risks
• Conduct U.S. sector and industry research, including valuation and fundamentals analysis
• Support quarterly and annual economic and market outlook development
• Conduct ad hoc investment and market research
• Co-author monthly external commentary on SMA positioning, performance, and market developments
• Respond to client requests for information
• Support client and external communications regarding the investment strategy

Associate Portfolio Manager – Personal Wealth

Data Engineer

• Analyze large and complex data sets to identify trends, patterns, and insights
• Design and implement end-to-end data architectures for ingestion, storage, processing, and consumption
• Develop and maintain logical and physical data models, data flows, and architecture documentation
• Create and optimize data models for dashboards, reporting, and data visualization tools
• Apply data lakes, data warehouses, lakehouses, batch processing, event-driven processing, and change data capture patterns
• Design cloud-native and cloud-compatible solutions, including modernization and migration strategies
• Ensure data solutions meet governance, security, privacy, and compliance standards
• Design for scalability, reliability, and performance through partitioning and schema optimization
• Collaborate with engineering, infrastructure, security, and business teams
• Participate in architecture and design reviews, identifying risks, trade-offs, and optimization opportunities
• Support DevOps and DataOps practices, including CI/CD pipelines and infrastructure-as-code
• Provide technical guidance and mentorship on data architecture and modeling best practices
• Translate business requirements into data quality standards and actionable data solutions
• Refine models, methodologies, and architectures based on feedback and evolving business needs

Data Architect

Strategist

• Lead and manage participant communications and engagement strategies for Large, Mega, and Not-for-Profit clients
• Manage ad-hoc initiatives including Merger & Acquisition transitions, plan design rollouts, and annual enrollment campaigns
• Develop and implement virtual-first, data-driven engagement approaches
• Influence participant behavior and drive measurable outcomes
• Serve as a trusted client consultant by presenting strategies, gaining consensus, and providing regular updates in person, virtually, and by phone
• Partner with Relationship Management, Communications, Education, Marketing, Product, clients, advisors, and intermediaries
• Define campaign scope, logistics, and success metrics
• Oversee project workflow including planning, creative briefing, approvals, budget tracking, and metrics reporting
• Create and tailor engagement materials using templates and custom assets
• Align materials with client brand, plan design, and participant needs
• Make client recommendations aligned with the appropriate service model and participant wellness goals
• Improve return on investment
• Mentor less tenured team members
• Contribute to department strategy and innovation
• Manage a book of clients or projects
• Travel up to 20% as needed

Participant Engagement Strategist

QA Engineer

• Ensure high standards of product quality through rigorous testing and analysis
• Develop and implement quality control systems
• Conduct inspections and identify areas for improvement
• Collaborate with cross-functional teams to address quality issues
• Ensure compliance with industry standards
• Comprehend project goals and requirements and identify gaps, omissions, testing challenges, and impediments
• Drive automation initiatives
• Work closely with development and business teams to communicate problem impacts and understand business requirements
• Develop and maintain test cases and report test results
• Create defect reports and track them to resolution using a defect management tool
• Establish collaborative relationships with other teams during project test phases
• Anticipate problems and high-risk software areas and drive resolution
• Provide test result updates to management

Quality Engineer

Architect

• Provide technical and thought leadership across Empower
• Partner with enterprise architects, business teams, IT teams, and the Empower Innovation Lab
• Define and drive technology strategy for digital experiences across customer and employee touchpoints
• Design architectures for web portals, mobile applications, and other digital touchpoints
• Integrate financial data sources and APIs for unified dashboards and digital experiences
• Use data analytics, research, personas, journey maps, and design thinking to support personalized, accessible experiences
• Gather requirements and develop tailored technology solutions with diverse stakeholder groups
• Guide digital experience teams to align with technology strategy
• Conduct proofs of concept and recommend technology solutions
• Define and execute business-aligned IT strategy and vision and contribute to Empower’s technology roadmap
• Create reference architectures, standards, guidance, and best practices
• Coach technology team members
• Apply best practices for microservices, RESTful APIs, application deployment, and SaaS, PaaS, and IaaS workload architectures
• Modernize complex systems into cloud-compatible or cloud-native applications and develop cloud migration strategies
• Evaluate applications and technical options, develop business cases, challenge existing approaches, and influence technology direction
• Make leadership recommendations on process design, process orchestration, development, and engineering practices
• Collaborate on architecture, design, security, and compliance and recommend security guidelines
• Provide ongoing support and advocacy for the Enterprise Architecture discipline while considering total cost of ownership, stability, performance, and efficiency

Senior Architect

Advisor

• Conduct Retirement Readiness Reviews, individual meetings, and group presentations with targeted participants
• Develop and maintain strategic partnerships with key stakeholders within the assigned territory or employer-sponsored plans
• Conduct one-on-one virtual and on-site group meetings using various technologies
• Manage meeting schedules, including travel booking
• Create and execute business plans and tactics to improve retirement income objectives
• Document interactions in Salesforce and collect information for regulatory compliance
• Achieve plan-level and individual goals and meet service level agreements
• Participate in client meetings, sales finals, and other external meetings as needed
• Collaborate across internal service and management teams to improve effectiveness
• Assist the Relationship Management team in establishing and maintaining stakeholder relationships

Retirement Plan Advisor

• Shape experimentation strategy to support business and growth objectives
• Lead high-impact, cross-functional experimentation initiatives
• Lead advanced, multi-source Empower analyses to anticipate customer trends and influence strategic decisions
• Apply advanced analytical and modeling techniques to complex business problems
• Advise leaders on experimentation design, interpretation, and trade-offs
• Influence prioritization and decision-making through strategic insights
• Contribute to experimentation frameworks and best practices
• Represent experimentation expertise in cross-functional forums
• Communicate strategic insights to senior leadership

Strategist, Experimentation

• Assist individuals in achieving successful retirement and planning their financial future
• Conduct Retirement Readiness Reviews and other individual meetings
• Deliver group presentations to targeted participants
• Develop and maintain strategic partnerships with key stakeholders
• Conduct one-on-one virtual and on-site group meetings using various technologies
• Manage meeting schedules, including travel booking
• Create and execute business plans and tactics to drive positive retirement income objectives
• Document interactions in Salesforce and collect information for regulatory compliance
• Achieve plan-level and individual goals, service level agreements, and business results
• Participate in client meetings, sales finals, and other external meetings as needed
• Collaborate across internal service and management teams
• Assist the Relationship Management team in establishing and maintaining stakeholder relationships within the territory