Epignosis learning technologies

Account Manager

Epignosis learning technologies
Posted 10/21/2026full-timeAthens • GreeceMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise accounts, driving customer retention, and increasing customer lifetime value through effective communication and relationship-building. Proficient in utilizing CRM tools to analyze account health and support customer success initiatives.

Highest-signal resume keywords
Account ManagementCustomer RetentionCross-SellingSalesforce ProficiencyFluency in English

About the role

Key responsibilities & impact
  • Own and develop a portfolio of TalentLMS Enterprise accounts as the primary customer contact throughout the lifecycle
  • Build strong, long-term customer relationships
  • Identify churn risks, adoption gaps, upselling and cross-selling opportunities
  • Drive customer retention, renewals, revenue expansion, and product adoption
  • Guide customers on best practices, platform capabilities, and effective product usage
  • Analyze customer usage data and account health indicators
  • Conduct customer check-ins and year-in-review meetings
  • Coordinate renewal preparation and activate churn-prevention initiatives
  • Support subscription questions, payment delays, billing issues, and other account matters
  • Communicate product updates, features, releases, webinars, and improvements
  • Gather customer feedback, feature requests, and product suggestions
  • Identify and support customer success stories, case studies, testimonials, and reviews
  • Collaborate with Support, Product, Marketing, Customer Success, Finance, and Sales teams
  • Maintain accurate CRM records and track account health, renewals, and growth opportunities
  • Use AI-assisted tools responsibly to streamline communications, summarize account information, and identify account growth potential and risks

Requirements

What you’ll need
  • Bachelor’s degree or higher
  • Fluency in English
  • Experience working in a technology-driven environment; comfortable with technology
  • Prior experience in customer-facing roles, managing and supporting an international customer base
  • Excellent communication skills and a positive, professional demeanor
  • Strong organizational skills, with the ability to prioritize, multitask, and manage time effectively
  • Collaborative mindset and genuine commitment to delivering high-quality work
  • Previous experience driving account growth and increasing customer lifetime value through cross-selling and upselling opportunities
  • Familiarity with Salesforce or similar CRM platforms
  • Fluency in one or more additional languages

Benefits

Comp & perks
  • Competitive salary and bonuses, including strong base pay plus performance rewards at personal, team, and company levels
  • Stock options for everyone
  • Private health coverage for every team member
  • Access to a nutritionist
  • In-house blood bank
  • Progressive family policy
  • Breakfast and catered lunch at the offices
  • Monthly meal allowance
  • OASA transport card or parking space near the office
  • Hybrid work from home and from the modern Athens office
  • Learning budget for coaching sessions, conferences, university degrees, and creative pursuits
  • Access to learning and collaboration across the Starttech Ventures portfolio of SaaS companies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Usage Data AnalysisAccount Health TrackingChurn Prevention InitiativesProduct Adoption StrategiesUpselling Techniques
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsCollaborative MindsetPositive Professional DemeanorTime Management
Tools & Technologies
TalentLMSSalesforceAI-Assisted Tools
Industry Keywords
Customer SuccessTechnology-Driven EnvironmentInternational Customer BaseCustomer FeedbackRenewal Preparation