Euna Solutions

Product Manager

• Own the backlog for one or more SAFe delivery teams
• Link stories to Epics and Epics to PI Objectives
• Break features into stories small enough to ship in a 2-week sprint
• Write technically clear stories with actionable acceptance criteria
• Embed accessibility, audit-log, PII-handling, and API-integration requirements into stories
• Partner daily with Tech Leads, developers, SDETs, and UX to resolve ambiguity
• Use Claude, the internal Product Agent, or equivalent AI tooling to draft, critique, and refine stories
• Review and reorganize AI-generated tickets before team execution
• Present completed work at System Demos and explain its impact to stakeholders

Junior Product Owner

Frontend Engineer

• Manage day-to-day web operations across eunasolutions.com and related properties, including page publishing, content updates, redirects, and QA
• Build and maintain high-quality landing pages for campaigns, product launches, events, and conversion-focused initiatives
• Contribute to migration from WordPress to a Next.js-based headless CMS environment, from CMS evaluation through implementation
• Collaborate on hosting infrastructure, DNS, Cloudflare CDN configuration, caching strategy, and performance optimization
• Maintain Core Web Vitals, page speed, mobile responsiveness, and accessibility standards
• Support technical SEO implementation, including structured data, metadata, canonical tags, robots directives, and internal linking
• Use AI coding tools such as Claude Code as a core part of the development workflow
• Prototype and ship interactive tools, calculators, and dynamic content experiences with AI assistance
• Help establish AI development workflows and standards for the marketing web team
• Stay current on AI tooling and advocate for tools that improve output quality or team velocity
• Build and optimize campaign-specific landing pages across product lines
• Own performance of Euna’s web properties, including traffic and conversion rates
• Support A/B testing and conversion rate optimization initiatives
• Coordinate with Product Marketing and Content to reflect current messaging and positioning
• Assist with event pages, gated content, and form-driven conversion flows
• Monitor and report on traffic, engagement, conversions, and technical health
• Use GA4, Google Search Console, SEMrush, and other tools to identify and prioritize improvements
• Maintain a prioritized backlog of web improvements based on business impact
• Audit and maintain consent management, cookie compliance, and privacy-related web configurations

Marketing Engineer – Front End

Implementation Specialist

• Guide clients through the full implementation and onboarding lifecycle for Euna Grants
• Lead client discovery sessions covering business processes, grant program structures, stakeholder roles, and system requirements
• Facilitate working sessions with agency staff, program managers, and technical contacts
• Produce and maintain discovery documentation, requirements matrices, process maps, and configuration documentation
• Translate discovery findings into implementation scope and configuration plans
• Deliver implementations aligned with Euna's Implementation Methodology
• Configure client instances of Euna Grants based on documented business requirements
• Apply deep knowledge of the grant lifecycle from pre-award through close-out
• Explain Euna Grants functionality and connect it to client value and goals
• Conduct user acceptance testing, document issues, create support tickets, and monitor resolution through closure
• Lead virtual and written client trainings for end users through agency leadership
• Support client training, troubleshooting, and project-related requests
• Identify and escalate project risks to Project Management
• Ensure client feedback requests contain sufficient detail before routing for action
• Identify and document system functionality gaps and partner with Product and Development on enhancements
• Participate in requirements gathering and business process modeling
• Contribute to onboarding new hires and team knowledge-sharing; Senior Implementation Managers lead this function
• Embed AI tools into daily work, including documentation, configuration analysis, client meeting preparation, and workflow improvements
• Perform other job-related duties as assigned

Senior Implementation Manager – ECP, Grants

Team Lead

• Lead the Professional Services team while serving as a customer-facing Implementation Manager for approximately half of the role
• Serve as the primary client contact during onboarding
• Conduct kickoff meetings and gather business processes and requirements
• Advise clients on best practices for implementing and configuring SaaS products
• Perform basic project management activities, including scope management, communications, risk and opportunity evaluation, and change management support
• Customize system settings, workflows, and integrations to meet client requirements while minimizing customizations
• Use Excel to prepare data and perform initial data loads, write simple scripts, and author ad hoc customer reports as needed
• Collaborate with sales, product management, customer success, and technical support through transition from sales to adoption
• Develop and deliver client training sessions
• Create and maintain implementation documentation, user guides, and knowledge base articles
• Identify, troubleshoot, resolve, and escalate implementation issues while providing client updates
• Contribute to improving implementation processes and methodologies

Team Lead, Professional Services – Grants

• Lead the Professional Services team while serving as a customer-facing Implementation Manager
• Serve as the primary client contact throughout onboarding
• Conduct kickoff meetings and gather business processes and requirements
• Provide guidance on best practices for implementing and configuring SaaS products
• Carry out basic project management activities, including managing scope, communications, risks, opportunities, and change management
• Customize system settings, workflows, and integrations to meet client requirements using out-of-the-box functionality where possible
• Use Excel to prepare data and perform initial data loads
• Write simple scripts when needed
• Author ad hoc customer reports
• Collaborate with sales, product management, customer success, and technical support teams
• Support the transition from the sales cycle to product adoption
• Influence product design and the customer lifecycle to deliver a coherent, high-quality client experience
• Develop and deliver client training sessions
• Create and maintain implementation documentation, user guides, and knowledge base articles
• Ensure complete customer product adoption
• Identify, troubleshoot, resolve, and escalate implementation issues
• Provide timely client updates
• Contribute to improving implementation processes and methodologies

Solutions Engineer

• Build SQL-based ETL integrations exchanging data between Euna Budget Pro and third-party systems
• Design and develop custom SSRS reports with Implementation Managers, Consultants, and customers
• Create custom data views for in-product dashboards, Power BI, Tableau, and other external reporting tools
• Manage multiple integration and reporting implementations from design through delivery
• Support migrations from customer on-premise installations to the Azure platform
• Serve as a second-tier escalation point for the Application Support team

Junior Product Owner

Marketing Engineer – Front End

Senior Implementation Manager – ECP, Grants

Team Lead, Professional Services – Grants

Team Lead, Professional Services – Grants

Associate Technical Solutions Specialist