EverC

Customer Success Manager

• Lead the Customer Success organization across North America and Latin America
• Own retention, growth, and overall health of the Americas customer portfolio
• Serve as the senior Customer Success leader for the region and primary counterpart to regional Sales leadership
• Lead approximately seven Customer Success Managers managing strategic and enterprise customer portfolios
• Ensure customers realize value, retention, growth, and long-term partnership success
• Partner with Sales, Compliance Operations, Product, Support, Marketing, and Revenue Operations
• Drive measurable customer value and contribute to company growth objectives
• Own Net Revenue Retention, customer retention, customer outcomes, and Customer Success Qualified Lead generation across the region

Director of Customer Success

Product Manager

• Lead execution of G2 Risk Solutions’ Bankruptcy Risk Solutions strategy and roadmap across the Americas
• Define product vision and prioritize customer and market needs
• Own end-to-end product strategy, roadmap execution, and long-term vision for the BRS product portfolio
• Translate product vision into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, Engineering, Data Science, Marketing, Operations, executive leadership, and enterprise customers
• Conduct market, competitive, and customer research
• Lead customer discovery efforts and validate solutions
• Build data-driven products and analytical capabilities
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and product performance metrics
• Support platform modernization and customer migration initiatives
• Support commercialization through pricing, packaging, placement, messaging, collateral, training, and onboarding materials
• Guide development, ensure delivery milestones are met, and remove product-lifecycle roadblocks
• Engage key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

Director of Product Management

• Lead execution of G2 Risk Solutions’ Bankruptcy Risk Solutions strategy and roadmap across the Americas
• Define product vision, prioritize customer and market needs, and deliver solutions that drive adoption, performance, and growth
• Own end-to-end product strategy, roadmap execution, and long-term vision for the BRS product portfolio
• Translate product vision into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, enterprise customers, Engineering, Data Science, Operations, marketing, and executive leadership
• Conduct market, competitive, and customer research
• Lead customer discovery and validate solutions and emerging market needs
• Build data-driven products and analytical capabilities
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and performance metrics
• Support platform modernization and customer migration efforts
• Support commercialization through pricing, packaging, placement, messaging, collateral, training, and onboarding materials
• Guide development, ensure delivery milestones, and remove product lifecycle roadblocks
• Engage key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

• Lead execution of G2 Risk Solutions’ Bankruptcy Risk Solutions strategy and roadmap across the Americas
• Define product vision, prioritize customer and market needs, and deliver innovative solutions driving adoption, performance, and growth
• Own end-to-end product strategy, roadmap execution, and long-term vision for the BRS product portfolio
• Translate product vision into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, enterprise customers, Marketing, Engineering, Data Science, Operations, and executive leadership
• Conduct market, competitive, and customer research
• Lead customer discovery to validate solutions and identify emerging market needs
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and product performance metrics
• Support platform modernization and customer migration efforts
• Support commercialization through pricing, packaging, placement, messaging, collateral, training, and onboarding materials
• Guide development, ensure delivery milestones are met, and remove product-lifecycle roadblocks
• Engage directly with key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

• Lead execution of G2 Risk Solutions’ Bankruptcy Risk Solutions strategy and roadmap across the Americas
• Define product vision and prioritize customer and market needs
• Own end-to-end product strategy, roadmap execution, and long-term vision for the BRS product portfolio
• Translate product vision into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, Engineering, Data Science, Marketing, executive leadership, and enterprise customers
• Conduct market, competitive, and customer research
• Lead customer discovery efforts and validate solutions
• Build data-driven products and analytical capabilities
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and product performance metrics
• Support platform modernization and customer migration efforts
• Support commercialization through pricing, packaging, messaging, collateral, training, and onboarding materials
• Guide development, ensure delivery milestones, and remove roadblocks throughout the product lifecycle
• Engage key customers to gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

• Own end-to-end product strategy, roadmap execution, and long-term vision for the Bankruptcy Risk Solutions product portfolio
• Define product vision and translate it into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, and enterprise customers on complex go-to-market efforts
• Conduct market, competitive, and customer research to identify opportunities and validate product direction
• Lead customer discovery to validate solutions and identify emerging market needs
• Collaborate with Engineering and Data Science to build data-driven products and analytical capabilities
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and product performance metrics
• Support platform modernization and customer migration initiatives
• Partner with Marketing and Sales on pricing, packaging, placement, messaging, collateral, training, and onboarding materials
• Collaborate cross-functionally to guide development, meet delivery milestones, and remove roadblocks
• Use Jira to manage backlogs, track development progress, and communicate with internal teams
• Engage directly with key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

• Own end-to-end product strategy, roadmap execution, and long-term vision for the Bankruptcy Risk Solutions product portfolio
• Define product vision and translate it into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, and enterprise customers on complex go-to-market efforts
• Conduct market, competitive, and customer research to identify opportunities and validate product direction
• Lead customer discovery to validate solutions and identify emerging market needs
• Collaborate with Engineering and Data Science to build data-driven products and analytical capabilities
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and product performance metrics
• Support platform modernization initiatives and customer migration efforts
• Partner with marketing and sales on pricing, packaging, placement, messaging, collateral, training, and onboarding materials
• Collaborate cross-functionally to guide development, meet delivery milestones, and remove roadblocks
• Leverage Jira to manage backlogs, track development progress, and maintain communication with internal teams
• Engage directly with key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

• Own end-to-end product strategy, roadmap execution, and long-term vision for the Bankruptcy Risk Solutions product portfolio
• Define product vision and translate it into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, and enterprise customers on complex go-to-market efforts
• Conduct market, competitive, and customer research to identify opportunities and validate product direction
• Lead customer discovery efforts to validate solutions and identify emerging market needs
• Collaborate with Engineering and Data Science teams to build data-driven products and analytical capabilities
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and product performance metrics
• Support platform modernization and customer migration efforts
• Partner with Marketing and Sales on pricing, packaging, placement, messaging, collateral, training, and onboarding materials
• Guide development, ensure delivery milestones are met, and remove roadblocks throughout the product lifecycle
• Engage directly with key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

• Lead execution of G2 Risk Solutions’ Bankruptcy Risk Solutions strategy and roadmap across the Americas
• Define product vision, prioritize customer and market needs, and deliver solutions driving adoption, performance, and growth
• Own end-to-end product strategy, roadmap execution, and long-term vision for the BRS product portfolio
• Translate product vision into actionable roadmaps, requirements, and execution plans
• Apply AI-first thinking in product development and personal workflows
• Partner with Sales, Client Success, and enterprise customers on complex go-to-market efforts
• Conduct market, competitive, and customer research to identify opportunities and validate product direction
• Lead customer discovery to validate solutions and identify emerging market needs
• Collaborate with Engineering and Data Science to build data-driven products and analytical capabilities
• Define features, write user stories, and manage product backlogs in Jira
• Monitor product KPIs, customer outcomes, and product performance metrics
• Support platform modernization and customer migration initiatives
• Partner with Marketing and Sales on pricing, packaging, placement, messaging, collateral, training, and onboarding materials
• Guide cross-functional development, ensure delivery milestones, and remove product lifecycle roadblocks
• Engage key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Champion data-driven prioritization, experimentation, and product decisions

Support Engineer

Description
About G2 Risk Solutions
G2 Risk Solutions is a leading provider of risk intelligence and compliance solutions for the payments, financial services, and digital commerce industries. Leveraging advanced artificial intelligence, machine learning, and large-scale web intelligence technologies, we help organizations identify hidden risks, uncover critical insights, and make confident business decisions.
Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence.

Team Mission & Growth Opportunities
The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform.
This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles.

Responsibilities
﻿· Investigate and resolve customer issues across products and services.
· Analyze logs, API requests/responses, and database records to identify root causes and drive resolution.
· Support customers, Customer Success Managers, and Operations teams with technical issues, product investigations, and integration troubleshooting.
· Collaborate with Engineering and Product teams to escalate, reproduce, and resolve issues.
· Prioritize and manage issues based on customer impact and business needs.
· Work effectively in a global team environment spanning multiple time zones.
· Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems.

Requirements
· 2-4 years of experience in Technical Support, Technical Operations, or a similar customer-facing technical role in a SaaS environment.
· Strong troubleshooting, analytical, and problem-solving skills.
· Strong team player with a collaborative mindset and willingness to support colleagues across functions and regions.
· Availability to work in a global support environment and collaborate with teams across multiple time zones, including the EMEA region.
· Hands-on experience writing and analyzing SQL queries.
· Experience working with and troubleshooting REST APIs.
· Experience working with ticketing and issue-tracking systems such as Zendesk and Jira.
· Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
· Self-motivated, detail-oriented, and comfortable managing multiple priorities.
· Experience with scripting or automation (i.e. Python) - an advantage.
· Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests - an advantage.

Director of Customer Success

Director of Product Management

Director of Product Management

Director of Product Management

Director of Product Management

Director of Product Management

Director of Product Management

Director of Product Management

Director of Product Management

Technical Support Engineer