Executive

• Preparation of annual premium tax returns, estimates and other miscellaneous filings for US based entities
• Review filings prepared by other team members for accuracy, completeness and technical proficiency
• E-file returns via OPTins and make the required payment to the state authority
• Perform transaction testing for New Business, Renewal, Reinstatement, Cancellation and Endorsement transactions using required applications
• Prepare federal and state workpapers for tax returns and extensions using primary data provided by the client

Senior Executive

AI Engineer

• Manage GenAI model production pipelines, debug defects, and provide root cause assessments
• Build and orchestrate LLM-based workflows using frameworks such as LangChain, including prompt engineering and pipeline design
• Implement Retrieval-Augmented Generation (RAG) architectures using vector databases such as Pinecone for semantic search and contextual retrieval
• Work with document ingestion and extraction workflows for unstructured documents, including PDFs, scans, and forms, using tools like AWS Extract and GenAI-based extraction techniques
• Collaborate with engineering, product, and business stakeholders to define data requirements, evaluation metrics, and success criteria
• Communicate findings and insights to technical and non-technical audiences through visualizations, reports, and presentations
• Stay current with industry trends, tools, and best practices in Generative AI, LLMs, data science, and analytics
• Mentor junior team members and contribute to continuous learning and technical excellence

Auditor

• Review and audit medical claims against patient medical records to ensure accuracy and completeness of documentation
• Identify discrepancies between clinical documentation and billed services, highlighting variances and potential billing errors
• Perform detailed clinical reviews to validate diagnosis, procedures, and level of care in accordance with industry standards
• Ensure compliance with CMS guidelines, payer policies, and regulatory requirements during claim review processes
• Conduct best practice audits to identify documentation gaps, coding inaccuracies, and revenue leakage opportunities
• Provide structured findings and audit reports with clear recommendations for corrective action and process improvement
• Collaborate with coding, billing, and provider teams to resolve audit findings and support accurate claim submissions
• Monitor trends in audit results and identify recurring issues requiring targeted education or intervention
• Support quality assurance initiatives by maintaining audit accuracy benchmarks and meeting productivity standards
• Participate in continuous improvement activities, including updates on CMS regulations, clinical guidelines, and payer policy changes
• Perform audit based on clinical knowledge while reviewing the medical record
• Perform quality assurance reviews to assess comprehension of training efforts
• Ensure to view all documented system information and additional records/data supporting a determination or recommendation
• Condense clinical information into a clear and precise clinical picture while taking a final decision
• Analyze errors and approach the quality team for clarification when required
• Complete audits with quality and achieve expected quality and production targets
• Follow project-related protocols, SOPs, and instructions
• Update productivity, clarification, and other applicable logs daily
• Align with Manager/TL on program delivery
• Respond to emails promptly
• Ensure compliance of the entire team

Senior Clinical Auditor

Manager

• Support the Highspot and Responsive platforms, including governance, configuration, and performance
• Support content governance through content reviews, metadata management, tagging strategies, and content lifecycle processes
• Drive organisational adoption through engagement, communication, and enablement support
• Monitor platform adoption and usage metrics and prepare reports and insights
• Identify innovation and process improvement opportunities
• Gather stakeholder feedback and translate business needs into platform improvements
• Support process and platform updates and change transitions
• Troubleshoot platform issues through resolution
• Assist with user administration, onboarding, access management, and distribution list maintenance
• Develop and maintain user documentation and training materials
• Support and deliver user training and share best practices
• Support platform changes from idea through implementation and post-launch
• Support testing, validation, and rollout of new platform features
• Coordinate with cross-functional teams to align platform processes with business objectives and user requirements
• Participate in vendor calls regarding issues and platform changes

Lead Assistant Manager

• Manage end-to-end claims operations for London Market specialty lines
• Drive technical excellence, governance, and accuracy across complex specialty claims
• Ensure compliance with Lloyd’s and regulatory standards
• Interpret claims trends and provide actionable insights to underwriting teams
• Ensure accuracy in Lloyd’s reporting, bordereaux review, and claim data validation
• Develop floor strategies to reduce attrition and improve employee satisfaction
• Engage with employees to understand perspectives and influence outcomes
• Interact regularly with clients and process owners to review progress, recommend action plans, and suggest improvements
• Create account strategies to maximize revenue, profitability, client satisfaction, business impact, employee engagement, and human capital development
• Implement process improvements, automation opportunities, and best practices across teams

• Design and manage complex, multi-stage RAG pipelines ensuring low latency and high relevance
• Lead fine-tuning initiatives using PEFT/LoRA for open-source models to improve domain-specific task performance
• Develop automated evaluation frameworks such as RAGAS to measure LLM accuracy, context precision, and recall
• Architect metadata filtering and hybrid search strategies within vector databases such as Pinecone and Milvus
• Guide junior analysts in prompt engineering, chunking strategies, and code quality

Senior Manager, RAG/LLM Specialist

Frontend Engineer

• Develop web portals
• Apply front-end frameworks, TypeScript, WebSocket, SQL, and database communication in web portal development

Frontend Developer

• Review and audit medical claims against patient medical records for accurate and complete documentation
• Identify discrepancies between clinical documentation and billed services, including potential billing errors
• Conduct clinical reviews to validate diagnoses, procedures, and level of care against industry standards
• Ensure compliance with CMS guidelines, payer policies, and regulatory requirements
• Perform best-practice audits to identify documentation gaps, coding inaccuracies, and revenue leakage opportunities
• Prepare structured audit reports with recommendations for corrective action and process improvement
• Collaborate with coding, billing, and provider teams to resolve audit findings and support accurate claim submissions
• Monitor audit trends and recurring issues requiring education or intervention
• Support quality assurance initiatives and meet audit accuracy and productivity standards
• Review medical records using clinical knowledge and make clear, precise determinations
• Perform quality assurance reviews and complete audits accurately
• Maintain productivity, clarification, and other applicable logs
• Follow SOPs, project protocols, process updates, and manager/team-lead alignment
• Respond promptly to emails and maintain a professional work environment

• Prepare annual premium tax returns, estimates, and miscellaneous filings for US-based entities
• Review filings prepared by other team members for accuracy, completeness, and technical proficiency
• E-file returns via OPTins and make required payments to state authorities
• Perform transaction testing for new business, renewal, reinstatement, cancellation, and endorsement transactions using required applications
• Prepare federal and state workpapers for tax returns and extensions using client-provided data
• Prepare federal, state, and local tax returns, including extensions, for US-based partnerships, corporations, and S corporations using GoSystem, OneSource, and similar software
• Create e-file XMLs of returns using IRS-approved platforms, software, and applications
• Support the onshore team with tax audits as they arise
• Apply financial accounting and reporting, taxation and compliance, financial analysis, and client engagement knowledge
• Use ERP systems, preferably Workday and BlackLine

• Design, develop, and maintain scalable ETL/ELT pipelines and data processing workflows on Azure-based data platforms
• Develop high-performance data engineering solutions using Python, PySpark, SQL, PL/SQL, and Azure Databricks while ensuring data quality and reliability
• Collaborate with business stakeholders, solution architects, and data modellers to translate business requirements into scalable technical solutions
• Support data migration, modernization, optimization, and performance tuning initiatives while following engineering best practices

Assistant Manager

• Research information on websites to support business needs and decision-making
• Understand client requests and execute as requested
• Apply logical reasoning
• Communicate through email with end-users
• Perform accurate and efficient typing

Engineer

• Lead AI and machine learning projects
• Develop AI models
• Train machine learning models
• Deploy and optimize models
• Collaborate with other engineers

Senior Cognitive Engineer

• Lead, train, and mentor staff members to ensure high engagement and productivity
• Provide training and mentorship to support staff development and performance
• Monitor client service quality
• Address escalated client issues and resolve them in a timely manner
• Prepare and manage reporting and MIS for the team

DevOps Engineer

• Design, develop, and manage cloud-based infrastructure, applications, and services
• Deploy cloud infrastructure and services hands-on to support business solutions
• Write pipelines in Jenkins or Azure to automate application build and deployment processes
• Write scripts using PowerShell and Batch Scripting
• Contribute to architecture discussions and design
• Perform the role of subject matter expert (SME)

DevOps Specialist

Data Scientist

• Lead the sizing, targeting, launch, and performance evaluation of marketing campaigns designed to improve member outcomes and engagement
• Develop audience segmentation, propensity models, and targeting strategies for engagement interventions
• Design and measure experiments, A/B tests, and incentive programs to optimize member activation, product adoption, retention, and health outcomes
• Analyze member behavior across digital products and healthcare touchpoints
• Build predictive and prescriptive models informing campaign strategy, reward structures, and personalized member experiences
• Partner with Product, Marketing, Care Management, and Operations teams on analytics-driven engagement solutions
• Establish KPIs and measurement frameworks for campaign performance, ROI, member engagement, and clinical impact
• Communicate insights, recommendations, and performance results to senior stakeholders and business leaders
• Lead cross-functional initiatives scaling successful engagement strategies at enterprise level
• Collaborate with Data Engineering and MLOps teams to operationalize targeting models and automate campaign execution and measurement
• Foster experimentation and continuous optimization using data-driven decision-making and behavioral science principles

EXL

Senior Executive

AI Engineer

Senior Clinical Auditor

Lead Assistant Manager

Manager

Senior Manager, RAG/LLM Specialist

Frontend Developer

Senior Clinical Auditor

Senior Executive

Assistant Manager

Executive

Senior Cognitive Engineer

Senior Executive

DevOps Specialist

Manager – Data Scientist