DevOps Engineer

• Design, develop, and manage cloud-based infrastructure, applications, and services
• Deploy cloud infrastructure and services hands-on to support business solutions
• Write pipelines in Jenkins or Azure to automate application build and deployment processes
• Write scripts using PowerShell and Batch Scripting
• Contribute to architecture discussions and design
• Perform the role of subject matter expert (SME)

DevOps Specialist

Data Scientist

• Lead the sizing, targeting, launch, and performance evaluation of marketing campaigns designed to improve member outcomes and engagement
• Develop audience segmentation, propensity models, and targeting strategies for engagement interventions
• Design and measure experiments, A/B tests, and incentive programs to optimize member activation, product adoption, retention, and health outcomes
• Analyze member behavior across digital products and healthcare touchpoints
• Build predictive and prescriptive models informing campaign strategy, reward structures, and personalized member experiences
• Partner with Product, Marketing, Care Management, and Operations teams on analytics-driven engagement solutions
• Establish KPIs and measurement frameworks for campaign performance, ROI, member engagement, and clinical impact
• Communicate insights, recommendations, and performance results to senior stakeholders and business leaders
• Lead cross-functional initiatives scaling successful engagement strategies at enterprise level
• Collaborate with Data Engineering and MLOps teams to operationalize targeting models and automate campaign execution and measurement
• Foster experimentation and continuous optimization using data-driven decision-making and behavioral science principles

Manager – Data Scientist

Data Engineer

• Own end-to-end delivery of Data & AI programs across onshore and offshore teams
• Manage scope, budget, resource planning, delivery quality, and timelines
• Establish governance frameworks, delivery metrics, and operational excellence
• Ensure compliance with data governance, risk, security, and regulatory requirements
• Define enterprise data strategy, architecture, and modernization roadmaps
• Architect scalable Data Lakehouse, Data Warehouse, and AI platforms
• Drive automation, AI adoption, data quality, metadata management, lineage, and governance initiatives
• Champion innovation through Agentic AI, GenAI, and intelligent data operations
• Identify and develop opportunities in Data Modernization, AI, Analytics, Cloud Migration, and Data Governance
• Build trusted relationships with executive stakeholders and act as a strategic advisor
• Lead proposals, solution presentations, and SOW creation
• Drive business discovery workshops and transformation roadmaps
• Manage communications, risks, escalations, and stakeholder expectations
• Ensure alignment between business objectives and technology solutions

Lead Data Architect

• Understand and translate business needs into data models and data architecture supporting long-term solutions
• Work with the Application Development team to implement data strategies, build data flows, and develop data models
• Create and maintain conceptual, logical, and physical data models using best practices to ensure high data quality and reduced redundancy, with corresponding metadata
• Optimise and update logical and physical data models for new and existing projects
• Develop best practices for standard naming conventions and coding practices
• Maintain versioned documentation and models for consistent delivery and understanding between client and development team
• Recommend opportunities to reuse data models in new environments
• Reverse-engineer physical data models from databases and SQL scripts
• Evaluate data models and physical databases for variances and discrepancies
• Oversee organizational data modelling, lead high-impact initiatives, ensure alignment with organizational goals, and provide executive guidance

Data Architect

Manager

• Understand end-to-end month-end closing, journal posting, and intercompany transactions
• Conduct reconciliations and perform variance analysis
• Analyze actuals versus budget variances and provide actionable insights
• Review and analyze profit and loss statements for strategic decision-making
• Collaborate with clients to address financial queries and build strong relationships

Lead Assistant Manager

Executive

• Lead, train, and mentor staff members
• Guide and support staff to develop skills and perform effectively
• Monitor client service quality
• Address escalated client issues promptly
• Resolve client issues in a timely manner

Senior Executive

Customer Success Manager

• Drive product, contact, and creative strategies to develop and implement large-scale CRM campaigns optimized using machine learning, predictive modeling, and personalized content
• Manage and execute the marketing campaign process from initial request submission to deployment, focusing on outbound channels such as email, SMS, and push
• Perform audience segmentation and execution
• QA touchpoints, personalization elements, and dynamic content
• Build and deploy campaigns
• Design and implement A/B and multivariate tests to improve fan strategies and lift conversion rates
• Optimize lifecycle CRM campaigns, such as onboarding and reactivation, using insights, analytics, and automation tools to increase fan LTV
• Extract key insights and learnings for future optimization and template efficiency
• Collaborate with internal stakeholders, partners, and vendors to build effective campaign strategies and meet performance targets

CRM Manager

Analyst

• Review coding audits to ensure findings are accurate, consistent, and compliant
• Provide coaching and support to coders to enhance accuracy and confidence
• Deliver feedback from audit reviews and identify training needs or process gaps
• Contribute to improving audit methods, processes, and documentation
• Collaborate closely with peers and leadership to drive quality improvements
• Provide root cause analyses for coding discrepancies
• Support compliance with company and regulatory standards
• Take on additional tasks and challenges as needed in a dynamic environment

Quality Analyst – Outpatient, Healthcare

Auditor

• Follow every aspect of SOP without fail
• Complete received audits with quality
• Achieve quality and production targets
• Follow project-related protocols and instructions
• Escalate issues and identify trends
• Update productivity, clarification, and other applicable logs daily
• Check with Manager/TL in case of clarifications
• Answer all Manager emails promptly
• Apply problem-solving skills
• Ensure entire team compliance with HIPAA and OIG
• Perform multi-specialty outpatient surgery coding, including IVR and General Surgery
• Conduct coding audits

Senior Coding Auditor

• Provide high-standard cash allocation and reconciliation of receivables across all ledgers
• Reduce outstanding debt and bad-debt exposure through effective collection activities
• Manage complex, medium-to-high value client portfolios, including negotiation, collection and settlement of overdue invoices
• Investigate unpaid invoices and debt issues and resolve client queries
• Generate invoices and perform reconciliations and adjustments
• Process invoices, credit notes, refunds and write-offs across operating platforms and ledgers
• Provide client and internal stakeholder service through phone calls, emails and letters
• Assess aged-debt risks and support financial risk analysis
• Escalate regulatory, financial and deteriorating business situations to senior management
• Coach, mentor and provide feedback to less experienced team members
• Conduct quality-control audits
• Complete month-end reporting and provide timely, accurate management information
• Identify cost reductions and process efficiencies through continuous improvement
• Assist with ad-hoc projects
• Identify, own and manage role-related risks in line with company policies

Assistant Manager

• Understand the processes and business objectives of the Banking function
• Act as the escalation point for Banking Admin and work with the business to resolve issues
• Own the New Site Opening process
• Serve as the single point of contact for Banking queries from customers, the business, and internal departments
• Coordinate with teams involved in new site openings, including Planet, Barclaycard, and Amex
• Reconcile bank transactions in the ReconNet and Planet portals in a timely manner
• Check hotel transactions in BART
• Process guest refunds according to client instructions

Recruitment

• Manage end-to-end recruitment delivery for assigned roles
• Drive stakeholder engagement and hiring manager coordination
• Ensure adherence to SLAs, quality and hiring metrics
• Lead reporting, analytics and process tracking

Assistant Manager – Talent Acquisition

• Report to the Assistant Manager (AM)
• Ensure process transactions are processed within stated timelines
• Meet assigned targets in accordance with SLAs
• Provide relevant process reports daily
• Adhere to the defined production plan
• Follow company policies and procedures
• Ensure transaction quality complies with predefined parameters

General

• Lead the end-to-end delivery of large-scale Data Management and Data Engineering projects
• Manage offshore delivery teams comprising Data Engineers, Data Analysts, and BI professionals
• Oversee project planning, execution, quality assurance, and timely delivery in alignment with client requirements
• Provide technical direction and guidance on Data Warehousing, Data Integration, and Cloud Data Solutions (AWS preferred)
• Engage directly with client stakeholders to understand data requirements, resolve issues, and manage expectations
• Ensure robust governance, compliance with best practices, and adherence to data security standards
• Collaborate with architects, business analysts, and onshore teams to design effective solutions
• Proactively identify risks, define mitigation plans, and handle escalations related to delivery
• Support continuous improvement initiatives and implement automation where possible to increase efficiency
• Mentor team members and help build technical capability within the offshore delivery unit

Delivery Lead

• Oversee work performed by Clinical Readmission Review Auditors
• Perform quality reviews of random and targeted samples of completed readmission audits
• Validate findings, no-findings, clinical rationale, and supporting documentation
• Follow approved sampling methodology for random, targeted, and follow-up quality reviews
• Apply quality scoring criteria to evaluate audit accuracy, documentation quality, and adherence to program expectations
• Confirm readmission determinations are supported by medical records, clinical criteria, client requirements, and internal procedures
• Review audit documentation for clarity, completeness, grammar, evidence-based support, and alignment with quality expectations
• Provide feedback and coaching support to auditors
• Identify audit trends, missed opportunities, recurring errors, and potential referrals for additional review or escalation
• Perform root cause analysis and recommend corrective actions
• Support calibration discussions, quality monitoring, procedure updates, and training opportunities
• Document quality review outcomes, audit findings, supporting rationale, error trends, and recommended next steps
• Maintain quality review results and reporting for performance monitoring, trend analysis, and leadership review
• Communicate quality results, barriers, trends, and improvement recommendations to peers and management
• Follow company compliance, information security, HIPAA, and regulatory policies

EXL

DevOps Specialist

Manager – Data Scientist

Lead Data Architect

Data Architect

Lead Assistant Manager

Senior Executive

CRM Manager

Quality Analyst – Outpatient, Healthcare

Senior Coding Auditor

Assistant Manager

Senior Executive

Assistant Manager – Talent Acquisition

Executive

Delivery Lead

Clinical Readmission Review Quality Analyst