Farmax

Customer Success Manager

• Define the CRM strategy by brand, audience, and lifecycle stage, aligned with e-commerce goals.
• Map the customer journey and create highly personalized welcome, abandonment, first-purchase, post-purchase, repurchase, retention, and reactivation flows.
• Build dynamic segments and triggers based on behavior, order history, interests, and intent signals.
• Plan contact calendars and rules across email, WhatsApp, SMS, push notifications, and other channels, with careful attention to relevance and communication frequency.
• Lead the setup, implementation, monitoring, and optimization of automations and campaigns on the CRM platform.
• Plan A/B tests for audiences, messages, offers, channels, and contact timing; document learnings and scale successful results.
• Work with data and technology teams to ensure the events, integrations, consent, and database quality required for personalization.
• Collaborate with e-commerce, media, content, CX, and brand teams to connect campaigns and the shopping experience with customer relationships.
• Develop the team, allocate priorities, monitor deliverables, and establish a results-oriented management routine.
• Track the growth and quality of the active customer base, as well as reach and engagement by channel.
• Monitor journey conversion, CRM-attributed revenue, and incremental contribution.
• Monitor repurchase, retention, reactivation, and LTV by cohort and brand.
• Track deliverability, opt-outs, contact frequency, and the quality of the customer experience.

CRM and Data Coordinator

Human Resources

• Work in Manufacturing Management and EHS
• Contribute to operational excellence
• Support team development
• Help build a culture of safety and sustainable results
• Depending on the opportunity, work with production team management, production metrics, occupational safety, utilities, and sustainability
• Remain in the talent pool for contact regarding future opportunities aligned with your profile

Manufacturing Management and EHS

Software Engineer

• Work across areas such as Process Engineering, Industrial Engineering, Automation, Maintenance, Maintenance Planning and Control (PCM), Total Productive Maintenance (TPM), and Continuous Improvement
• Contribute to the efficiency, productivity, and ongoing development of operations
• Submit your résumé to the Talent Pool for future opportunities aligned with your experience, expertise, and career goals

Engineering, Maintenance and Industrial Innovation

Financial Planning and Analysis

• Work across finance functions, including Treasury, FP&A (Financial Planning & Analysis), Accounting, Controllership, Tax, and Fiscal Affairs
• Contribute to financial management, performance monitoring, compliance, planning, and business decision-making support
• Submit your résumé to the talent pool for future opportunities aligned with your experience, expertise, and career goals

Finance

Growth Marketing

• Join Grupo Farmax’s Marketing and Growth Talent Pool.
• Be considered for future opportunities across Communications, Media, Innovation, Branding, Revenue Growth Management (RGM), E-commerce, and Partnerships.
• Contribute to strengthening brands, driving business growth, and connecting with consumers.
• Submit your résumé to be considered for opportunities aligned with your experience, expertise, and career goals.

Marketing and Growth Talent Pool

Supply Chain

• Work across Supply Chain, Procurement and Logistics functions
• Contribute to the operational efficiency and sustainability of the supply chain
• Join the Talent Pool to support the identification and mapping of professionals
• Continue your professional journey when a position aligned with your profile becomes available

Supply Chain, Procurement and Logistics

Compliance

• Submit your résumé to Farmax’s talent pool for R&D, Quality and Regulatory Affairs.
• Potential opportunities in Market Research, Product Innovation, Quality Control, Quality Assurance and Regulatory Affairs.
• Contribute to the development of safe and effective solutions aligned with legislation, consumer needs and business demands.
• You may be contacted in the future if a position becomes available that matches your experience, knowledge and career goals.

R&D, Quality and Regulatory Affairs

• Calculate, consolidate, and analyze revenue, margin, and profitability indicators.
• Perform analyses of price, product mix, costs, and commercial funding variations that impact results.
• Support monthly management reporting close processes by processing, reconciling, and validating data from SAP and other corporate databases.
• Build comparative analyses of actuals, budget, and forecast, identifying variances and opportunities.
• Develop dashboards and management reports to monitor performance.
• Automate closing processes and routines using SQL, databases, analytics tools, and Artificial Intelligence.
• Support the preparation and updating of the budget, forecast, and executive presentations.
• Prepare performance materials for the executive board and shareholders, ensuring the quality, reliability, and consistency of information.
• Conduct revenue and margin analyses at the product, category, brand, and channel levels, supporting business decision-making.

Financial Planning Analyst II

Threat Intelligence Specialist

• Manage and execute Variable Compensation calculation processes.
• Administer the Variable Compensation Policy, including controls, updates, and validations.
• Prepare, distribute, and monitor commercial targets.
• Manage the distribution and control of commercial quotas.
• Analyze performance against targets and Variable Compensation indicators.
• Lead the closing, validation, and reconciliation of Variable Compensation.
• Serve as the focal point for the Commercial, Human Resources, Finance, and other involved departments.
• Develop and maintain management controls and reports.
• Support commercial planning through analyses of sales, forecasts, targets, and indicators.
• Analyze sell-in, sell-out, and customer inventory.
• Support the S&OP process through analyses of commercial performance, demand, and inventory.
• Validate, reconcile, and analyze consistency across different data sources.
• Identify opportunities for process improvement and automation within the department.
• Prepare ad hoc analyses and studies to support leadership decision-making.
• Guide and support less senior analysts.

Commercial Intelligence Analyst II

• Support the process of collecting customer inventory information, ensuring receipt within established deadlines.
• Process, standardize, and consolidate customer inventory information into a single database, ensuring consistency across products, codes, and units of measure.
• Calculate and monitor customer inventory metrics, such as days of inventory, inventory coverage, and average daily sales, highlighting risks of stockouts or excess inventory.
• Generate insights by cross-referencing sell-in, sell-out, and customer inventory information, identifying business risks and opportunities.
• Support the sales forecasting process by updating databases, historical data, and assumptions in collaboration with the Commercial Intelligence team.
• Support the S&OP process by consolidating and analyzing sell-in, sell-out, and customer inventory information.
• Prepare and update recurring commercial performance reports, including sales versus target, forecast, and inventory levels.
• Ensure the accuracy and timeliness of published information by validating and reconciling data from different sources.
• Liaise with customers and the Sales team to obtain, validate, and clarify inventory and sales information.
• Support administrative routines and ad hoc requests for the Commercial Intelligence department.

Commercial Intelligence Analyst, I

Sales

• Serve as the primary point of contact in the relationship between customers and Farmax.
• Develop assigned customers by supporting sales growth and ensuring the necessary support for business expansion.
• Plan and conduct training sessions for customers’ sales teams, contributing to portfolio knowledge and increased sell-out.
• Analyze customer performance, review portfolios, and identify opportunities for growth, profitability, and category expansion.
• Drive sell-in and foster sell-out by monitoring performance indicators, identifying performance gaps, and proposing action plans.
• Ensure execution of the Farmax strategy in the field, supporting the correct implementation of positioning, pricing, promotional activities, and commercial priorities.
• Accompany customers’ sales teams in the field, developing sales representatives and supervisors and supporting training and commercial execution initiatives.
• Prepare commercial analyses, reports, and presentations to monitor results, investments, performance, and business opportunities.
• Monitor market trends, competitors, and regional indicators, communicating identified risks and opportunities internally.
• Work together with Trade Marketing teams to develop JBPs, commercial actions, and initiatives aimed at accelerating sell-out.
• Carry out commercial administrative routines, monitoring orders, investments, internal processes, and the resolution of requests with support departments.

Sales Executive – V.I.

• Serve as a technical reference on tax matters.
• Ensure the correct application of tax legislation to the company’s operations.
• Calculate and analyze taxes and fulfill tax obligations.
• Assess the impacts of legislative changes and support the company’s adaptation to the Consumption Tax Reform.
• Evaluate the impacts of the Tax Reform (CBS, IBS, and Selective Tax) on processes, systems, pricing, and the tax burden.
• Monitor regulations and changes to municipal, state, and federal tax legislation.
• Develop feasibility studies for tax positions and administrative and judicial tax disputes.
• Support the acquisition of special tax regimes, incentives, and benefits.
• Ensure tax compliance and handle tax audits, notices, and administrative tax proceedings.
• Address tax-related questions from customers, government agencies, and internal departments.
• Review direct and indirect tax calculations.
• Identify tax risks and tax opportunities.
• Manage ICMS and ICMS-ST refund and recovery processes.
• Configure and update systems in line with tax changes.
• Ensure correct taxation in the company’s master data, operations, and workflows.
• Provide guidance on the system application of tax benefits and special regimes.
• Support internal departments in implementing tax rules.
• Determine the tax classification and taxation of new products, launches, and reformulations.
• Assess the tax impacts of changes to the product mix.
• Prepare tax forecasts for budgeting and financial planning.
• Develop tax KPIs, reports, and management analyses.
• Provide information to support the company’s decision-making.
• Support strategic projects and demands within the tax department.