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Posted: 10/15/2026Motor Vehicle Engineer
First CentralCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical knowledge of vehicle repairs and motor engineering, with proven experience in managing motor claims and negotiating settlements. Capable of providing technical guidance and ensuring compliance with regulatory requirements while delivering exceptional customer service.
Highest-signal resume keywords
Motor Vehicle EstimatingTechnical Knowledge Of Vehicle RepairsClaims ManagementNegotiation SkillsInsurance Principles
About the role
Key responsibilities & impact- Manage motor claims spend while delivering exceptional service to customers and colleagues
- Ensure vehicles are repaired safely and cost-effectively to pre-accident condition
- Value and categorise vehicles beyond economical repair or stolen and unrecovered
- Negotiate motor vehicle settlements
- Work to agreed timescales and business parameters
- Liaise directly with customers
- Audit and evaluate repairer performance, recommending improvements to repair quality, repair costs and customer service
- Manage non-approved repairers and provide a complete triage solution
- Build and maintain professional relationships with suppliers
- Provide technical guidance to claims teams and other business areas on Accidental Damage / Third Party engineering claims
- Prepare total loss reports and valuations, and support Third Party intervention, image inspections, new car replacement, diminution, mechanical/electrical breakdown, credit hire disputes and security reports
- Explain complex decisions to repairers, customers and third parties according to their technical understanding
- Manage repairs, total losses, valuation disputes, unrelated damage cases, complaints and policy conditions/limits
- Identify fraudulent activity and advise on non-standard vehicle modifications
- Support insured and third-party claims processes to expedite settlement and minimise cost
- Ensure work meets agreed KPIs, SLAs, company values and regulatory requirements
Requirements
What you’ll need- Strong technical knowledge of vehicle repairs
- Confidence guiding customers through claims
- Ability to prioritise tasks and manage workload
- Ability to work collaboratively and support team goals
- Clear communication via phone, email and webchat
- Experience in the Motor Trade Industry
- Proven experience in a motor vehicle estimating / motor engineering environment
- Solid claims knowledge
- Competent understanding of insurance principles
- Extensive vehicle makeup knowledge
- Good working knowledge of vehicle types, makes and models
- Comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, technology and equipment used in vehicle repair
- AQP qualification desirable
- Membership (or working towards membership) of the IAEA
- Good verbal and written communication skills
- Good time management and organisation skills
- Influencing, negotiation and relationship building skills
- Enthusiasm and willingness to learn new skills
- Knowledge of relevant legislation: Financial Ombudsman Service (FOS), Financial Services Authority (FSA), Data Protection Act (DPA)
- Compliance with Group Code of Conduct, Fitness and Propriety policies, company policies, values, guidelines and relevant standards/regulations
Benefits
Comp & perks- Hybrid working after initial training: 4 days at home and 1 day in the office
- First 2 weeks in the office full-time for training and support
- Option to work in the office more frequently
- Opportunities to develop new skills and take on fresh challenges
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Motor EngineeringVehicle Makeup KnowledgeEstimating MethodsRepair TechniquesTotal Loss ValuationsFraud DetectionAccidental Damage ClaimsThird Party ClaimsRepair Cost EvaluationCompliance Knowledge
Soft Skills
Clear CommunicationRelationship BuildingTime ManagementCollaborationInfluencing Skills
Certifications & Qualifications
AQP QualificationIAEA Membership
Industry Keywords
Motor Trade IndustryFinancial Ombudsman ServiceFinancial Services AuthorityData Protection ActGroup Code Of Conduct