First Circle

Product Manager

• Architect the rails: design how money and data move across loans, debt and the ledger, built for failure and for multi-entity, multi-currency markets.
• Automate end to end: engineer out every manual step and workaround, and move business rules into configurable controls for Ops and Finance.
• Build controls: put in the monitoring and daily checks that catch errors before customers, auditors or regulators do.
• Execute with engineering: write precise specs, work with engineers daily, and hold the bar on correctness through to production.
• Scale internationally: turn each new market's regulatory and accounting needs into system design with Finance, Risk, Compliance and country teams.
• Own metrics including straight-through processing, reconciliation breaks and close time.
• Make the systems fully automated, correct by design and ready to run in new countries.

Senior Product Manager – Loan & Debt Management Systems

Human Resources

• Serve as the main People partner for team leaders and department heads, beginning with Acquisition/Sales
• Understand business goals, talent gaps, and team health, providing a data-informed perspective
• Analyze HR systems, ATS data, performance tools, and survey metrics to diagnose root causes
• Co-lead performance management by designing and rolling out assessment frameworks and career maps
• Partner with hiring managers to establish objective, values-aligned candidate evaluation criteria and feedback loops
• Create a cultural onboarding experience for individual contributors and managers
• Define management standards and provide managers with tools and support
• Guide managers through employee performance and conduct issues using fair, documented processes aligned with Philippine labor law and internal policies
• Identify systemic employee-relations patterns and develop broader fixes
• Build scalable templates, dashboards, automations, and standards, leveraging AI tools
• Define success metrics for initiatives and track and share progress transparently
• Work on projects involving sales-hire ramp-up and retention, career maps, pulse-survey interventions, and cultural onboarding

HR Business Partner

Customer Support

• Serve as the point of contact for escalated customer support issues via email, chat, phone, or ticketing system
• Track key performance indicators, including response times, resolution rates, and customer satisfaction scores
• Analyze customer support data to identify trends, root causes, and opportunities for process improvement
• Develop and maintain documentation for support procedures and training materials
• Monitor and report on customer feedback to inform product and service improvements
• Participate in system and process audits to ensure adherence to quality standards
• Assist with onboarding and training new support team members
• Collaborate with Product, Engineering, and Operations teams to resolve customer issues and drive improvements

Customer Service Analyst

Analyst

• Support execution of events, partnership initiatives, and business development activities under the Acquisition team
• Coordinate end-to-end event operations, including planning, permits, suppliers, ingress, booth setup, onsite logistics, and egress
• Work with booth contractors, printers, logistics providers, and other event vendors
• Prepare and monitor event materials, flyers, collaterals, equipment, and other requirements
• Support booth setup and dismantling and assist with event logistics
• Document events through photos, videos, attendance records, and post-event reporting
• Represent First Circle at events by engaging attendees, distributing collaterals, and explaining foundational product information
• Track, verify, organize, tag, and assign event-generated leads, including duplicate checks
• Measure key performance metrics and prepare event activity reports
• Collaborate with Acquisition, Finance, Marketing, event organizers, business associations, suppliers, and partners
• Research prospective events, sponsorship packages, audience profiles, event costs, schedules, and participation requirements

Partnership Analyst

Manager

• Build and lead First Circle's local entity in Malaysia, including incorporation, licensing, and regulatory registration workstreams.
• Define and execute the country strategy, including product sequencing, pricing, and risk management approach, for the local market.
• Own delivery against launch KPIs, including issuing the first loan and hitting early gross profit targets.
• Build and manage relationships with regulators, banking partners, and local service providers.
• Recruit, hire, and build out the founding local team.
• Handle day-to-day execution across underwriting, operations, and customer issues while setting overall strategy.
• Represent First Circle to regulators, partners, and prospective customers in Malaysia.
• Report progress, risks, and learnings to the Head of Expansion and wider leadership team.

Country Manager – New Market Expansion

• Lead the development and execution of the Cards product from concept to launch
• Drive product strategy and launch the Cards product onto the market
• Own key product metrics and ensure decisions contribute to meaningful business outcomes
• Collaborate cross-functionally with engineering, design, data, and business teams
• Use data and analytical thinking to identify opportunities, solve complex problems, and drive continuous improvement
• Deliver measurable impact for customers and the business
• Operate with extreme ownership and responsibility for results
• Work in a high-performance environment requiring strategic thinking and execution
• Travel periodically to Manila to work with teams on the ground
• Report to the CEO

Senior Product Manager, Cards

General Counsel

• Provide general legal advice and support for all FCGFC daily operations.
• Review, draft, and negotiate contracts and other legal documents in the ordinary course of business.
• Provide legal support across departments on day-to-day operational questions and requests.
• Escalate matters to the GC where legal or business risk requires senior input.
• Act as assistant to the GC in the Corporate Secretary function.
• Support the preparation and safe-keeping of board and stockholders' meeting minutes and corporate records.
• Assist in preparing and filing SEC certificates, GIS, and other corporate housekeeping submissions.
• Help ensure ongoing SEC compliance, including tracking statutory deadlines.
• Provide general support to the GC on strategic, transactional, compliance, and other workstreams.
• Assist on ad hoc/special projects assigned to Legal.
• Help maintain corporate records, filings, and documentation in good order.

Legal Counsel

• Provide legal advice and support for all operational and strategic matters of First Circle
• Advise on business expansion into new markets and new products, funding, and company-wide impact decisions
• Structure and negotiate financing, partnership, M&A, and new market-entry transactions
• Advise on corporate governance, board processes, and shareholder matters
• Oversee compliance for First Circle and the broader corporate group
• Extend compliance coverage to expansion projects in other countries and industries
• Maintain the group’s regulatory compliance framework covering BSP, SEC, and other applicable regulators
• Manage regulator relationships and coordinate with external counsel
• Supervise the AML function and act as or oversee the Anti-Money Laundering Officer (AMLO)
• Own and maintain the AML policy framework across FCGFC and group entities
• Oversee AML monitoring, reporting, and regulatory coordination with the AMLC
• Act as or oversee the Data Protection Officer (DPO) function
• Handle data privacy registration, compliance, and incident response
• Ensure compliance with the Data Privacy Act and NPC requirements
• Own ad hoc and special cross-functional projects assigned to Legal
• Act as Corporate Secretary for FCGFC
• Prepare SEC certificates and filings, including General Information Sheets and secretary’s certificates
• Prepare, maintain, and safe-keep board and stockholders’ meeting minutes and corporate records
• Ensure ongoing SEC compliance, statutory deadlines, and reportorial requirements
• Oversee corporate housekeeping for non-Philippine group entities, including Singapore entities
• Build, recruit for, and lead the general legal team
• Directly supervise the Legal Counsel
• Coordinate legal and compliance functions across the CCG group, subsidiaries, and affiliated entities
• Set legal and compliance priorities, workflows, and standards across the group