Five Star Solutions

Customer Support

• Serve as the first point of contact for members, clients, or customers
• Handle inbound and outbound phone calls professionally and efficiently
• Respond to customer inquiries via text, email, and other communication channels
• Create, update, and manage customer cases within company systems
• Document all interactions accurately and completely
• Resolve routine customer issues and inquiries at first contact whenever possible
• Escalate complex issues to the appropriate team when necessary
• Follow established processes, workflows, and compliance requirements
• Maintain accurate records and ensure data integrity
• Monitor open cases and follow up as needed to ensure timely resolution
• Meet quality, productivity, and service-level expectations
• Collaborate with internal teams to resolve customer concerns
• Provide a positive, empathetic, and professional customer experience

Member Support Specialist

• Serve as the first point of contact for members, clients, or customers
• Handle inbound and outbound phone calls professionally and efficiently
• Respond to customer inquiries via text, email, and other communication channels
• Create, update, and manage customer cases within company systems
• Document all interactions accurately and completely
• Resolve routine customer issues and inquiries at first contact whenever possible
• Escalate complex issues to the appropriate team when necessary
• Follow established processes, workflows, and compliance requirements
• Maintain accurate records and ensure data integrity
• Monitor open cases and follow up as needed for timely resolution
• Meet quality, productivity, and service-level expectations
• Collaborate with internal teams to resolve customer concerns
• Provide a positive, empathetic, and professional customer experience

• Handle inbound and outbound phone calls professionally and efficiently
• Respond to customer inquiries via text, email, and other communication channels
• Create, update, and manage customer cases within company systems
• Document all interactions accurately and completely
• Resolve routine customer issues and inquiries at first contact whenever possible
• Escalate complex issues to the appropriate team when necessary
• Follow established processes, workflows, and compliance requirements
• Maintain accurate records and ensure data integrity
• Monitor open cases and follow up as needed to ensure timely resolution
• Meet quality, productivity, and service-level expectations
• Collaborate with internal teams to resolve customer concerns
• Provide a positive, empathetic, and professional customer experience