Five Star Solutions

Customer Support

• Answer telephone calls from customers inquiring about clients’ goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries on debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts for different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Change between tasks without loss of efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

Customer Service

Bilingual

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures

Bilingual Outbound Enrollment Agent

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures

• Answer telephone calls from customers inquiring about clients’ goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries on debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers’ needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Switch between tasks efficiently while maintaining composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Serve as the first point of contact for members, clients, or customers
• Handle inbound and outbound phone calls professionally and efficiently
• Respond to customer inquiries via text, email, and other communication channels
• Create, update, and manage customer cases within company systems
• Document all interactions accurately and completely
• Resolve routine customer issues and inquiries at first contact whenever possible
• Escalate complex issues to the appropriate team when necessary
• Follow established processes, workflows, and compliance requirements
• Maintain accurate records and ensure data integrity
• Monitor open cases and follow up as needed to ensure timely resolution
• Meet quality, productivity, and service-level expectations
• Collaborate with internal teams to resolve customer concerns
• Provide a positive, empathetic, and professional customer experience

Member Support Specialist

• Answer telephone calls from customers inquiring about clients’ goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries about debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts for different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to handle calls accurately
• Upsell products when opportunities arise
• Change between tasks efficiently and maintain composure
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

Customer Service – Temporary

• Answer telephone calls from customers inquiring about clients’ goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist with inquiries about debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts for different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Switch between tasks efficiently and maintain composure
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Answer telephone calls from customers inquiring about clients' goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries on debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts for different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Switch between tasks without loss of efficiency or composure
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

Customer Service, Temporary

• Answer telephone calls from customers inquiring about clients’ goods and services
• Provide high-quality, helpful, and professional customer service
• Assist with inquiries regarding debit card incentives, orders, and balances
• Manage large volumes of inbound calls in a timely manner
• Follow communication scripts for different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to handle calls accurately
• Upsell products when opportunities arise
• Switch between tasks efficiently while maintaining composure
• Maintain desk availability, punctuality, and attendance during scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures
• Work Monday–Friday between 9:30 AM–8:00 PM Central Time, with 1 Saturday per month