Five Star Solutions

Bilingual

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures
• Support a fast-paced healthcare enrollment program serving eligible health-plan members

Bilingual Outbound Enrollment Agent

Customer Support

• Answer telephone calls from customers inquiring about clients' goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries on debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Change between tasks without loss of efficiency or composure
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

Customer Service

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping conversations focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures
• Work Monday–Friday between 7:30 AM and 6:00 PM Pacific Time, with one Saturday per month

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures
• Support a fast-paced healthcare enrollment program serving eligible health-plan members

• Answer telephone calls from customers inquiring about goods and services from Five Star Call Centers' clients
• Assist clients with inquiries about debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Switch between tasks efficiently while maintaining composure
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested
• Be available for shifts between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday
• Be available on the first and last business day of each month

Customer Service – Temporary

• Answer telephone calls from customers inquiring about goods and services from Five Star Call Centers' clients
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries on debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Change between tasks without loss of efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures
• Work Monday–Friday between 7:30 AM and 6:00 PM Pacific Time, with 1 Saturday per month

• Answer inbound telephone calls from customers inquiring about clients’ goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist customers with debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts for different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to handle calls accurately
• Upsell products when opportunities arise
• Switch between tasks without losing efficiency or composure
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Answer telephone calls from customers inquiring about clients' goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries on debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Change between tasks without loss of efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures
• Work Monday–Friday between 9:30 AM–8:00 PM Central Time with 1 Saturday per month

• Answer telephone calls from customers inquiring about clients’ goods and services
• Provide high-quality service with a helpful, professional attitude
• Assist clients with inquiries on debit card incentives, orders, and balances
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts for different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Upsell products when opportunities arise
• Switch between tasks efficiently and calmly
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested