Gainwell Technologies

General

• Monitor real-time performance metrics, including call volume, queue activity, and adherence levels
• Assist with intraday staffing adjustments to maintain service levels and meet operational targets
• Support reporting and tracking of daily performance metrics and workforce data
• Collaborate with operations teams to communicate performance updates and support issue resolution
• Follow established workforce management processes and contribute to continuous improvement efforts
• Monitor live operational performance and respond to changing staffing and service conditions
• Collaborate regularly with Operations, WFM, Scheduling, Capacity Planning, Training, Quality, Reporting, Technology, and other cross-functional teams
• Contribute to improved service performance, workforce efficiency, and customer experience outcomes

Workforce Management RTA, Professional

Software Engineer

• Code, test, debug, implement, and document basic programs
• Assist with modifying company products and customer/internal systems to meet client and end-user needs
• Research and analyze existing systems and program requirements
• Prepare documentation for changes to existing programs
• Perform data analysis for internal and external project needs
• Design basic programs for projects and enhancements
• Write specifications for low- to moderate-complexity programs
• Assist in resolving routine production support problems
• Complete unit testing by preparing test data, running tests, and evaluating results
• Develop screen tests and debug problems
• Develop test plans to verify logic of new or modified programs
• Create basic documentation, including program code documentation
• Conduct routine quality assurance activities such as peer reviews
• Research industry technical trends and developments to maintain current skills and industry standards

Associate Programmer Analyst

Manager

• Manage a team of 30+ System Operations Managers
• Manage daily operations for Gainwell’s MMIS and integrated Medicaid systems
• Ensure system availability, reliability, scalability, and performance meet SLAs and operational targets
• Lead production support, including monitoring, triage, issue resolution, and root cause analysis
• Establish operational procedures, standards, and governance processes
• Coordinate operational readiness for releases and system enhancements
• Develop operational metrics, dashboards, and executive reporting
• Lead ITIL-based incident, problem, and change management
• Coordinate resolution of high-severity production incidents and facilitate war-room activities
• Conduct post-incident reviews and implement corrective/preventive actions
• Oversee change control and production deployment coordination
• Support core Medicaid modules and ensure compliance with CMS regulations, HIPAA requirements, and Medicaid operational standards
• Monitor vendor performance against contractual SLAs and KPIs
• Collaborate with business operations, PMO, infrastructure, security, and application development teams
• Coordinate release planning and production deployments as production gatekeeper
• Support CMS certification activities, operational readiness reviews, audits, and regulatory reviews
• Identify operational efficiency and system stability improvements
• Drive automation for monitoring, alerting, batch operations, and reporting
• Implement operational best practices and process improvements
• Drive root cause analysis and permanent correction

Senior Manager, Service Delivery

Project Manager

• Create and implement complex project definitions, schedules, budgets, and objectives for large or multiple high-complexity projects
• Determine the need for and impact of project scope changes and implement recommendations
• Gain stakeholder concurrence, approval, and consensus regarding project aspects
• Identify resources and staff projects
• Organize project teams to ensure communication and understanding of deadlines, assignments, and objectives
• Act as point of contact with client project management
• Identify staffing changes or needs as projects progress
• Manage project costs, schedules, quality, deliverables, budgets, and risks
• Develop, recommend, and implement risk mitigation solutions
• Anticipate and manage technical, business, and schedule changes
• Determine when additional resources are needed and implement them
• Manage expectations of clients, company management, and project teams using project metrics
• Recommend and implement changes or alternate paths based on performance and metrics
• Develop and deliver presentations supporting expanded business opportunities
• Participate in proposal efforts and sales calls
• Manage client expectations and balance company and client needs
• Oversee assigned project personnel, assign work, provide direction, address performance issues, and provide performance input

Principal Project Manager

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Lead one or more large project management teams by breaking down larger technological programs and assisting with project staffing
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines
• Communicate with client, company and project team leadership, measuring and sharing project metrics and status
• Recommend program changes as needed
• Create project schedules, program definitions, budgets and objectives across all phases
• Manage projects across non-direct reports by escalating risks and implementing mitigation solutions
• Prepare detailed SOWs and assist with proposal efforts and business development

Project Management Advisor

• Lead one or more medium-sized project management teams by overseeing smaller aspects of a larger technological program
• Contribute directly to projects
• Assist in staffing and oversee assigned staff by providing direction and deadlines
• Interface with clients, company leadership, and project team leadership
• Measure and communicate project metrics and recommend program changes
• Drive quality of project deliverables across all program phases
• Create objectives, schedules, program definitions, and budgets
• Identify and mitigate risks through status reporting and project updates
• Prepare detailed statements of work for clients
• Obtain stakeholder agreement and approval on work scope

Senior Project Manager

Business Analyst

• Contribute to ensuring Gainwell meets clients’ objectives
• Help coordinate a business analyst team’s duties and activities on IT projects
• Provide guidance and support to newer team members
• Bridge clients, project managers and technical staff to define, document and share business requirements and expected impact
• Work with clients to develop business specifications at the start of technical projects
• Analyze, plan, design, document or recommend improvements to business processes supporting clients’ technology goals
• Verify requirements have been met by approving and validating test results
• Use analytical or relational database software such as Excel or SQL to quantify anticipated work impact

Senior Business Analyst

Operations

• Serve as a recognized subject matter expert in process improvement methodologies, providing strategic guidance and consultation to business leaders and stakeholders
• Lead highly complex, cross-functional process improvement initiatives impacting operational performance, customer outcomes, quality, and efficiency
• Analyze organizational processes, performance metrics, operational data, and business challenges to identify enterprise-level improvement opportunities
• Apply Lean, Six Sigma, Agile, and operational excellence methodologies to solve complex business problems
• Facilitate executive-level discussions, workshops, Kaizen events, value stream mapping sessions, and root cause analyses
• Design and implement innovative process solutions balancing operational, technical, regulatory, and business requirements
• Develop future-state process architectures, governance models, performance frameworks, and continuous improvement roadmaps
• Evaluate interdependencies across functions, systems, processes, and organizational structures
• Establish and monitor key performance indicators, operational metrics, and measurement frameworks
• Influence decision-making through data-driven recommendations, business cases, and executive presentations
• Lead adoption and maturation of continuous improvement practices across business units
• Guide project teams and stakeholders in applying process improvement methodologies and best practices
• Contribute to organizational standards, methodologies, policies, and governance for process excellence
• Mentor and coach process improvement practitioners and operational leaders
• Serve as a trusted advisor to operational and business leaders
• Partner with senior leadership to identify and prioritize strategic improvement opportunities

Process Improvement Advisor

Nurse

• Assess employees' physical and psychosocial health status through history taking, physical examinations, and diagnostic testing
• Identify health problems and determine the need for nursing intervention, consultation, and referral
• Monitor and manage stabilized chronic conditions
• Train employees in self-management of health problems
• Investigate the quality and quantity of provided health care for policy adherence
• Provide nursing care for complex occupational illnesses and injuries, including emergency care and referrals
• Maintain employee medical records and track hazardous-environment exposures and injuries
• Counsel employees on routine health subjects and provide referrals
• Participate in formulating health problem management policies, procedures, and protocols
• Coordinate with line management, safety and industrial hygienists, and human resources on medical claims and workplace injuries
• Plan and evaluate health education programs
• Maintain nursing record-keeping systems and ensure confidentiality and legal compliance
• Guide less experienced staff in delivering care according to nursing standards and company policies

Advisor Nurse

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Lead one or more large project management teams by breaking down larger technological programs and assisting with project staffing
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines
• Communicate with client, company and project team leadership, measuring and sharing project metrics and status
• Recommend program changes as needed
• Create project schedules, program definitions, budgets and objectives across all project phases
• Project manage across non-direct reports by escalating risks and implementing mitigation solutions
• Prepare detailed SOWs and assist with new proposal efforts and business development

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Lead one or more large project management teams by breaking down larger technological programs and assisting with project staffing
• Lead project planning, tracking and oversight of assigned staff
• Provide direction and deadlines to ensure quality and timely task completion
• Communicate with client, company and project team leadership
• Measure and share project metrics and status, recommending program changes as needed
• Create project schedules, program definitions, budgets and objectives across all project phases
• Manage projects across non-direct reports
• Escalate risks and implement risk mitigation solutions
• Prepare detailed SOWs and assist with proposal efforts and business development

Advisor, Project Management

Frontend Engineer

• Design and develop software and modification enhancements through all phases of the system lifecycle
• Support clients in delivering better health and human services outcomes
• Perform assigned technical duties with minimal supervision
• Complete required project documentation, approvals, and transmitted references
• Design, build, and maintain complex business programming applications
• Analyze, design, and validate system requirements for new and existing applications
• Collaborate with appropriate team members
• Develop project schedules and plans and provide input on required resources
• Identify system design alternatives and implement appropriate technical designs
• Review program code and test results for accuracy and compliance
• Perform complex development, maintenance, and modification
• Create test plans and perform testing and debugging
• Keep current with technologies needed to enhance and maintain systems
• Support integration, customization, and maintenance of vendor applications
• Provide on-call support during non-work hours

N-Tier Web Developer, ASP.NET, VB.NET/C#

• Provide administrative and operational support to the Project Management Office (PMO)
• Coordinate recurring and ad hoc meetings with client and project team members
• Schedule meetings, manage calendars, distribute invitations, and coordinate logistics
• Develop, maintain, and distribute meeting agendas
• Capture meeting minutes, decisions, action items, and follow-up activities
• Distribute meeting materials and minutes in a timely manner
• Track action items and follow up with owners
• Maintain project documentation, team distribution lists, and contact lists
• Assist with project status reports, presentations, dashboards, and governance materials
• Support document management and version control
• Coordinate PMO processes, templates, and standards
• Coordinate onboarding and offboarding activities for project team members
• Assist with access requests, introductions, orientation, access removal, and knowledge transfer
• Prepare and distribute project communications and notices
• Maintain project calendars and key event schedules
• Organize and store project artifacts in appropriate repositories
• Maintain project logs, trackers, and reporting tools
• Monitor assigned PMO activities and escalate issues when needed
• Support continuous improvement of PMO processes and procedures

• Contribute to meeting clients’ objectives in important areas
• Help coordinate a business analyst team’s duties and activities on IT projects
• Nurture newer team members by providing guidance and support
• Bridge clients, project managers and technical staff to define, document and share business requirements and expected impact
• Work with clients to develop business specifications at the start of technical projects
• Analyze, plan, design, document or recommend improvements to business processes supporting clients’ technology goals
• Verify requirements have been met by approving and validating test results
• Use analytical or relational database software such as Excel or SQL to quantify anticipated work impact

Product Analyst

• Oversee the entire lifecycle of pharmacy products during project implementations, from requirements through project go-live
• Develop and maintain relationships across product lines and business units
• Communicate with customers and stakeholders to identify and solve problems
• Oversee implementation from idea intake to delivery of new products, capabilities, integrations, or offerings
• Develop customer relationships through deep understanding of customer experiences
• Lead and participate in business and industry workgroups
• Contribute to implementations, product roadmaps, and strategy
• Prioritize development efforts according to business impact, timelines, and corporate objectives
• Collaborate with design, architecture, testing, and engineering teams
• Ensure proper requirement documentation for system acceptance and adoptability
• Advise business units and customers on available product offerings
• Foster knowledge sharing, innovation, and learning
• Evaluate and improve product configuration and supportability
• Serve as a subject matter expert on assigned products
• No direct reports

Workforce Management RTA, Professional

Associate Programmer Analyst

Senior Manager, Service Delivery

Principal Project Manager

Project Management Advisor

Senior Project Manager

Senior Business Analyst

Process Improvement Advisor

Advisor Nurse

Project Management Advisor

Advisor, Project Management

N-Tier Web Developer, ASP.NET, VB.NET/C#

Project Manager

Senior Business Analyst

Pharmacy Product Analyst