GOL Linhas Aéreas

Analyst

• Triage support tickets, classifying them by type and complexity
• Resolve basic-level tickets in AMOS
• Correct simple errors
• Create positions and serial numbers (SNs)
• Make low-complexity configuration adjustments
• Resolve basic tickets and escalate cases requiring deeper technical analysis to the Analyst II
• Participate in process improvement initiatives and the team’s technical development programs
• Develop technical expertise in component control and airworthiness within a high-demand operational environment
• Thoroughly analyze system and documentary information to ensure data reliability
• Contribute to the team’s continuous improvement culture
• Learn aircraft maintenance logic and how component processes interface with AMOS
• Provide operational support for the AMOS and FleetCycle systems
• Perform document analysis, validate maintenance data, monitor airworthiness tasks, control components, update records in AMOS, and support aircraft acceptance and redelivery

Maintenance Analyst I – Systems and Airworthiness

• Work on a strategic project focused on certifying new aircraft models, ensuring compliance with applicable regulatory requirements
• Monitor the Maintenance Directorate’s certification processes with aviation authorities, including requests, special authorizations, and regulatory matters
• Support audits conducted by aviation authorities and customers, monitoring action plans and the resolution of nonconformities
• Lead and participate in self-evaluations to ensure compliance with the requirements necessary for current and future certifications
• Assess the conformity of maintenance processes, services, and facilities, including hangars and workshops
• Prepare, review, and update manuals, procedures, and other normative documents related to aviation certifications
• Analyze regulatory requirements for adding new products and capabilities to the Maintenance Directorate’s certifications
• Participate in quality investigations and assessments of events related to operational safety and regulatory compliance
• Promote quality and operational safety initiatives in partnership with maintenance technical teams
• Identify, assess, and report operational hazards and risks, contributing to the strengthening of the safety culture
• Monitor operational safety performance indicators and objectives, supporting the continuous improvement of processes

Mid-Level Quality Analyst – Aviation Maintenance

• Develop studies and analyses related to medium- and long-term capacity and flight scheduling, focusing on maximizing revenue and operational efficiency
• Lead projects involving new routes, capacity and frequency adjustments, as well as reductions and/or cancellations of flights with poor economic performance
• Build and enhance financial models to support data-driven decision-making
• Conduct profitability, demand, connectivity, and market competitiveness analyses to inform strategic airline network decisions
• Work closely with Operations, Commercial, and Finance teams to ensure the feasibility and alignment of network decisions
• Participate in capacity and fleet planning, providing insights to support the evolution of the company’s route network
• Ensure deadlines and deliverables are met with autonomy, organization, and self-management
• Communicate results and recommendations clearly and assertively to different levels of the organization

Airline Network Planning Analyst – Mid-Level

People Operations

• Provide support for package reservation requests, including hotels, services, and air products, resolving complex cases in collaboration with the Customer Service Center
• Provide support for reservation requests within the Traveler’s Universe, including car rentals, insurance, and services
• Serve as a point of contact between the Customer Service Center, suppliers, hotels, airlines, and other partners, coordinating and monitoring issue resolution
• Support rebooking processes and manage requests in the Rebooking and Operations queues
• Advise the Customer Service Center on questions related to fares, rules, products, and processes
• Support e-Book updates, training sessions, refresher training, and communications regarding process changes
• Analyze and handle fraud, chargeback, legal, and customer feedback cases submitted through channels such as Reclame Aqui and gov.br
• Participate in calibration sessions and support customer service quality monitoring
• Work with the CX team to analyze customer service and customer experience metrics, identifying trends, root causes, and improvement opportunities
• Monitor operational and business metrics, turning data into insights and action plans
• Identify opportunities to improve processes, products, and partner relationships
• Monitor action plans and the results of implemented improvements
• Manage a portfolio of small partners, maintaining commercial and operational relationships
• Monitor portfolio performance, identifying opportunities for growth and increased sales
• Develop and monitor commercial initiatives and improvement plans with partners
• Resolve issues and pursue opportunities that affect partner performance and relationships

Commercial Analyst II – Also Open to People with Disabilities

• Lead the technical execution of the company’s international trade operations
• Ensure the correct customs classification of imports and exports
• Ensure compliance with current legislation and control of special customs regimes applicable to the aviation industry
• Work directly with internal departments, customs brokers, licensing authorities, domestic and international suppliers, and government agencies
• Assess and determine the customs classification of import and export operations
• Perform technical analyses and monitor processes related to special customs regimes
• Handle matters related to DI, DUIMP, LPCO, licenses, approvals, and other customs documents
• Monitor amendments, nationalization, document regularization, and the closure of special regimes
• Monitor statutory deadlines and regulatory requirements applicable to operations
• Work with customs brokers to ensure the proper execution of processes
• Identify operational, tax, and customs risks, proposing preventive and corrective actions
• Support audits, inspections, and requests from government agencies
• Prepare controls, performance indicators, and management reports related to international trade operations
• Contribute to continuous process improvement and the company’s regulatory compliance
• Manage complex customs operations in a highly regulated environment, balancing operational agility, risk mitigation, tax compliance, and the needs of aviation operations

Maintenance Analyst I – Systems and Airworthiness

Mid-Level Quality Analyst – Aviation Maintenance

Airline Network Planning Analyst – Mid-Level

Commercial Analyst II – Also Open to People with Disabilities

International Trade Analyst II