Graham Healthcare Group

Software Engineer

• Build, extend, and support conversational voice AI features on Clarus's CIVR inbound and Engage outbound platforms
• Work with telephony infrastructure including Twilio/Telnyx and LiveKit
• Integrate speech-to-text/text-to-speech services such as Deepgram and LLMs
• Improve call flow logic, caller authentication, escalation and warm-transfer behavior, and conversational accuracy
• Contribute to backend services, EHR integrations, and data pipelines supporting revenue cycle and patient communication workflows
• Participate in code reviews and write and maintain tests
• Document technical designs
• Collaborate with the VP of AI Engineering and cross-functional product and compliance teams
• Monitor and troubleshoot production issues
• Participate in light on-call support and root-cause analysis
• Contribute to long-term fixes and continuous improvement

Consultant

• Maintain relationships with all existing referral sources
• Actively prospect for new referral sources based on the Agency’s scope of service
• Establish and maintain positive working relationships with current and potential referral and payer sources and field staff
• Work closely with Marketing, Agency Administrator, and Clinical Management to align demand for clinical care with capacity and protect quality of patient care

Senior Hospice Consultant

Counselor

• Manage Journey patient census and referrals for the assigned area
• Review patient charts to determine eligibility and appropriateness for the Hospice benefit
• Make initial and follow-up phone calls to Journey referrals and assess patient decline
• Conduct patient visits and discuss the hospice benefit with patients and families
• Maintain Journey patient charts and document visits and contacts
• Build relationships and communicate effectively with Clinicians
• Communicate and collaborate with the Palliative team and NP
• Attend monthly Interdisciplinary team meetings
• Create and maintain Journey charts for each Journey patient
• Meet or exceed expectations for weekly patient visits, weekly patient phone calls, and monthly transitions to hospice care
• Educate clinicians on the philosophy, goals, eligibility, and benefits of Hospice care
• Assist Hospice and Home Health teams with transitions to Hospice, including visits, calls, paperwork, and other tasks
• Comply with the Company's Core Values and Core Competencies
• Perform other duties as assigned

Hospice Journey Counselor

Vice President

• Lead the Strategy Execution and Transformation Office (SETO)
• Serve as the single point of accountability for the enterprise strategic initiative portfolio
• Translate Graham Healthcare Group’s long-range strategy into a focused, sequenced, executable portfolio of priorities
• Ensure initiatives are appropriately prioritized, resourced, sequenced, and managed for dependencies and organizational capacity
• Partner with the CEO and Executive Leadership Team to align priorities, surface tradeoffs, and drive timely decisions
• Resolve competing priorities within SETO and elevate broader enterprise decisions to the CEO or appropriate executive forum
• Provide leadership for Strategic Communications as SETO evolves
• Integrate strategy execution, change management, and enterprise communications under a coordinated leadership model
• Oversee strategic portfolio leadership, executive partnership and governance, enterprise execution and transformation, organizational alignment and influence, and SETO team leadership
• Drive adoption and sustainment of strategic changes
• Develop a capable, high-performing SETO team and integrated Strategic Communications capability over time
• Monitor strategic roadmap delivery, initiative prioritization, governance decisions, organizational adoption, and intended financial, operational, clinical, and workforce outcomes

Vice President – Strategy Execution, Transformation Office

Communications

• Execute enterprise communication strategies and plans
• Own recurring internal communications, including monthly newsletters, quarterly All Hands communications, leadership messages, organizational announcements, and employee campaigns
• Develop communication deliverables for strategic priorities, transformation efforts, technology implementations, and organizational changes
• Execute communications for selected external audiences, including payers, government and advocacy stakeholders, prospective talent, industry audiences, and business partners
• Draft, edit, produce, and coordinate emails, presentations, talking points, FAQs, toolkits, videos, digital content, job aids, executive materials, and external briefs
• Create resources enabling leaders and supervisors to cascade enterprise messages
• Evaluate and execute communication approaches beyond email, including video, digital platforms, live forums, visual storytelling, mobile-friendly content, and leader-led communication
• Leverage approved artificial intelligence, automation, and communication technologies
• Collaborate with leaders, subject-matter experts, Marketing, Human Resources, Operations, project teams, and other stakeholders
• Manage communication calendars, timelines, reviews, approvals, production, distribution, and competing priorities
• Use engagement data and feedback to measure effectiveness and improve communications
• Build strategic communications capability through coaching, senior-leader exposure, cross-functional work, and stretch assignments

Software Engineer

Senior Hospice Consultant

Hospice Journey Counselor

Vice President – Strategy Execution, Transformation Office

Senior Manager, Enterprise Communications – Change