Grüns

Manager

• Own and evolve the Grüns voice across campaigns, launches, social, retail, partnerships, and other brand touchpoints
• Manage and mentor the Junior Copywriter with creative direction, thoughtful feedback, and development support
• Write scripts for TV, social, digital, and brand campaigns
• Develop campaign concepts, messaging, naming, and brand narratives
• Partner with the Social Media Manager on social-first ideas and recurring content
• Collaborate with the Art Director, Creative Director, and SVP of Brand to develop new brands from the ground up, including positioning, naming, voice, messaging, and launch
• Develop creative narratives for collaborations and partnerships with the SVP and VP of Brand
• Work with Legal to translate claims and product benefits into clear, accurate language
• Partner with Retail on in-store messaging, storytelling, signage, and displays
• Collaborate with Growth and Ecomm on campaign ideas and brand storytelling across the site and performance channels
• Push the brand in new directions while preserving its identity

Senior Manager, Copy and Brand Storytelling

• Own, implement, maintain, and continuously improve the corporate Quality Management System (QMS)
• Provide QMS guidance and support to facility Quality teams
• Manage the corporate Document Control program
• Manage the Change Control program
• Manage and support the corporate Food Safety and Quality Training Program
• Serve as business owner and primary Quality administrator for Veeva QualityOne
• Develop and support implementation of WBC Quality Standards and corporate Quality standards
• Provide governance and workflow support for CAPAs, deviations, non-conformances, and OOS events
• Manage complaint trending and quality data analysis
• Support facility and corporate Management Review with QMS metrics and quality data
• Support internal, customer, regulatory, and certification audits
• Partner cross-functionally with Quality, Operations, Product, Regulatory, Supply Chain, and other teams
• Monitor QMS effectiveness and recommend system improvements
• Provide training, coaching, and technical guidance to Quality teams and stakeholders
• Maintain corporate quality records in accordance with regulatory and company requirements
• Support harmonization and standardization across facilities and escalate significant risks to Quality leadership
• Report to the Director of Quality

Quality Systems Manager

Data Engineer

• Own the data roadmap and company data model, establishing a single source of truth for core business data
• Refactor legacy jobs and technical debt so the platform scales with the business
• Maintain resilient pipelines and trusted, accurate, available data
• Manage warehouse and infrastructure costs as data volume grows
• Run intake and sprint cadence, prioritizing requests by business impact
• Lead and coach a small team through code reviews, feedback, and growth paths
• Connect enterprise systems such as ERP into the warehouse
• Make the team AI-native by using AI agents for development, incident investigation, and data quality
• Build an enterprise-level data function with cleaner models and reduced technical debt

Director of Data Engineering

Operations

• Own the knowledge base as the single source of truth and audit it regularly
• Design and facilitate CX onboarding, training, and continuing education for new and tenured agents
• Deliver virtual training sessions across time zones for varied learning styles
• Analyze CSAT, NPS, QA, FCR, and AHT data to identify workflow and knowledge gaps
• Convert identified gaps into specific operational fixes
• Partner with the internal QA team and BPO leadership on calibrations, 1:1 coaching, and performance improvement plans
• Liaise between support leadership and agents
• Build and maintain FAQs and agent macros to improve self-service and agent efficiency
• Identify automation and deflection opportunities with the AI Lead
• Implement internal tools to improve resolution times and CSAT
• Maintain operating cadence, deadlines, programs, and reporting
• Handle escalations when needed

CX Operations Manager

• Run the stability testing program for the gummy portfolio, including protocols, timepoints, result tracking against shelf-life targets, and data presentations
• Determine whether proposed or existing test methods are appropriate for specific matrices
• Negotiate price and scope with third-party testing labs
• Review and maintain the document suite for every SKU, including specs and SFPs
• Stage product specifications from draft through final sign-off
• Identify stability and documentation issues before they become launch or quality problems
• Collect and review formulation and ingredient documents for assessment
• Collaborate with Quality, Operations, and co-manufacturers to maintain consistency across the supply chain
• Maintain a complete paper trail for SKU histories
• Report to the Director, R&D within the Product organization

Stability & Documentation Manager – R&D

• Evaluate existing and emerging ingredients to develop evidence-based claims across the product portfolio
• Implement new claims across current and upcoming products
• Review marketing materials and ensure regulatory compliance
• Partner with Product and Marketing teams on ingredient benefits, new formulas, and early-stage product ideation
• Support first-of-their-kind product innovations
• Support clinical study initiatives by helping design and execute trials with internal and third-party partners
• Develop substantiation dossiers, scientific guidelines, and AI-enabled projects
• Upskill internal teams and embed scientific resources into onboarding and internal communications
• Identify research opportunities and drive projects independently
• Develop scalable systems for research documentation, claims tracking, and cross-functional collaboration
• Prioritize high-impact research initiatives and manage multiple projects under tight deadlines
• Translate complex scientific concepts into actionable business strategies

Science and Research Manager

• Lead the architecture, design, implementation, and phase 2 rollout of Microsoft Dynamics 365 Finance & Operations
• Document end-to-end procure-to-pay, month-end close, order-to-cash, inventory, logistics, and record-to-report processes
• Determine where to standardize processes versus customize solutions
• Design solution architectures covering system integrations, data management, and application security
• Run business validation and user acceptance testing
• Design cross-functional test scenarios and execute test scripts
• Engage subject matter experts to validate outcomes
• Build implementation plans, track milestones, and surface risks and dependencies
• Evaluate and recommend D365 built-in AI capabilities and other AI tools
• Partner with implementation vendors to ensure delivered solutions match the design
• Drive change management and build training for new-system adoption
• Identify workarounds before they become standard operating procedures
• Ensure ERP-supported processes comply with internal controls and company policies
• Promote configuration over customization for upgradeability
• Lead special projects related to operational excellence and growth

ERP Transformation Manager, D365 F&O

Supply Chain

• Own the monthly supply plan across contract manufacturers and pack-out partners, from demand through purchase orders
• Manage supplier relationships and build a negotiation program covering pricing tiers, capacity commitments, and quarterly business reviews
• Use scorecards to track delivery, yield, quality, and cost
• Publish and own fully burdened cost per unit; partner with Finance to track and reduce it through allocation and procurement
• Build and run demand planning and a monthly S&OP cycle with Finance, Marketing, and Retail
• Design and de-risk the logistics and 3PL network, including routing and freight decisions affecting landed cost
• Manage and develop the team while remaining hands-on in the model
• Transition planning from spreadsheets to a purpose-built system
• Report directly to the VP of Operations