Heartland Business Systems

Backend Engineer

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop solution specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate requirements for project success
• Lead Engineers to ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Coordinate collaboration between business units to deliver a strong customer experience
• Participate in team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Collaborate across regional and virtual practices
• Maintain current vendor and industry certifications and stay current on products and solutions
• Develop technical expertise, project experience, leadership, and certifications according to the Engineering skills matrix
• Meet the annual billable-hour goal defined by HBS

Technical Architect – Networking

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements for optimal solutions
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Lead engineers on projects involving multiple technologies
• Provide daily project updates on timelines, hours, resources, and concerns
• Coordinate collaboration between different business units
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work across regional and virtual practices
• Continue developing project experience, leadership, certifications, and technical expertise
• Meet annual billable hour goals

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop solution specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Lead project engineers and ensure tasks are completed accurately and on time
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Coordinate collaboration between business units to provide a strong customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work collaboratively across regional and virtual practices
• Stay current on products and solutions
• Grow technical expertise, leadership, project experience, and certifications
• Meet the annual billable-hour goal defined by HBS

Inside Sales

• Support Solutions Consultants by introducing product offerings throughout the sales process for established accounts
• Gather information from clients and partners to plan and schedule client meetings and events
• Assist with coordination of client projects
• Quote and process orders across the full range of service offerings, including high-end solutions, phone systems, networks, servers, and virtualization
• Collect and process customer paperwork, including credit applications, signed standard terms, and labor blocks
• Negotiate discounts and proper pricing with vendors and manufacturers as required
• Liaise between Accounting and Solutions Consultants regarding collection issues, order questions, service block follow-up, missing signatures, and other problems
• Escalate ongoing or urgent issues to Solutions Consultants
• Identify new opportunities from customers’ existing solutions and communicate them to Solutions Consultants
• Develop sales-support process improvements
• Collaborate with other Inside Sales Representatives and colleagues across Sales, Finance, Engineering, and Service
• Coordinate services and product delivery with internal resources
• Serve as the primary contact for assigned customers and resolve internal matters
• Maintain daily customer communication touchpoints with a response time within 2 hours
• Manage sales, service, and support cycles from start to finish
• Achieve individual and assigned sales-team monthly goals
• Provide post-installation support and verify registrations
• Handle complex issues and refer the most complex issues to higher-level staff
• Assist Solutions Consultants with quarterly business reviews
• Mentor and answer questions for less experienced Inside Sales Representatives
• Perform other assigned duties

Senior Inside Sales Representative

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate project needs to the Project Management Team
• Lead Engineers and ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Coordinate collaboration between business units to provide a world-class customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work across regional and virtual practices
• Stay current on new products and solutions
• Continue professional growth through project experience, leadership, certifications, and technical expertise
• Meet annual billable hour goals

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Lead Engineers and ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Collaborate across business units to provide a world-class customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Stay current on new products and solutions
• Meet annual billable-hour goals

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop solution specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate project needs to the Project Management Team
• Lead Engineers and ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates on timelines, hours, resources, and concerns
• Coordinate collaboration between business units to deliver a strong customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work collaboratively across regional and virtual practices
• Stay current on new products and solutions
• Grow technical expertise, project experience, leadership, and certifications
• Meet the annual billable hour goal defined by HBS

Executive Assistant

• Serve as a strategic partner to the CRO and Sales leadership
• Manage the CRO’s dynamic executive calendar, including prioritization, strategic scheduling, and conflict resolution
• Act as a gatekeeper for the CRO’s time
• Coordinate internal and external meetings, leadership cadences, cross-functional initiatives, and sales forums
• Plan and execute key sales meetings and communications, including monthly calls, agendas, content development, and post-meeting distribution
• Coordinate complex domestic travel arrangements, including flights, hotels, and ground transportation
• Align travel logistics across designated team members
• Oversee CRO expense management, including submission, review, and approval
• Lead end-to-end planning for executive and sales-level events, including QBRs and Sales Kick Offs
• Coordinate logistics, vendors, catering, communications, and materials
• Leverage artificial intelligence to enhance business processes and operational efficiency
• Support executive communications and professional social media activity in partnership with Marketing
• Perform administrative and operational tasks, including invoice processing, vacation approvals, performance review coordination, and executive meeting logistics
• Serve as backup for other administrative functions

Technical Architect – Networking

Technical Architect – Networking

Technical Architect – Networking

Senior Inside Sales Representative

Technical Architect – Networking

Technical Architect – Networking

Technical Architect – Networking

Sales Executive Assistant