Patient Care Advocate – Part Time, Friday & Saturday
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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care coordination, including insurance eligibility verification and EMR documentation while adhering to HIPAA standards. Proficient in delivering empathetic communication and support for sensitive health issues, particularly in abortion care.
Highest-signal resume keywords
Healthcare Background1+ Years Experience In Abortion CareStrong Communication SkillsTriage SkillsSpanish Language Proficiency
About the role
Key responsibilities & impact- Answer patient questions related to treatment, logistics, and next steps
- Troubleshoot concerns related to shipping, refunds, scheduling, and care coordination
- Track patients through their care journey and ensure timely follow-up
- Check, document, and report insurance eligibility information
- Maintain accurate EMR documentation while adhering to HIPAA and privacy standards
- Balance multiple priorities while remaining communicative and reliable to patients and teammates
- Provide detail-oriented follow-through and close communication loops
- Deliver customer service for Hey Jane’s virtual reproductive and sexual healthcare services
Requirements
What you’ll need- Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role)
- 1+ years of experience in abortion care
- Comfort working across both in-clinic and remote environments
- Strong communication, organization, and problem-solving skills
- Strong triage skills and ability to make sound decisions in real time
- Exceptional communication skills and ability to deliver clear, empathetic guidance to patients
- Skilled at using online tools and technology to deliver care and communicate with patients
- Comfort supporting patients with sensitive health issues, such as abortion and birth control
- Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation
- Experience providing trauma-informed care
- Ability to prioritize competing tasks, manage time, and communicate proactively with teammates
- Spanish language proficiency is a bonus
- Prior remote or hybrid work experience is a bonus
- Experience working in a startup or fast-growing organization is a bonus
Benefits
Comp & perks- Higher rate for weekend differential pay
- Fully remote work arrangement
- Flexible schedule options: Tuesday and Sunday or Monday and Sunday
- 10-hour shifts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EMR DocumentationInsurance Eligibility VerificationPatient Care CoordinationTriage SkillsTrauma-Informed Care
Soft Skills
Strong CommunicationOrganizationProblem-SolvingDetail-Oriented Follow-ThroughTime Management
Tools & Technologies
Online ToolsCommunication Technology
Industry Keywords
HIPAA CompliancePatient CareReproductive HealthcareAbortion CareSensitive Health Issues