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AdaptHealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient education and support, utilizing motivational interviewing and behavioral coaching techniques to enhance device adherence and therapy success. Proficient in managing patient interactions, documentation, and compliance with healthcare regulations, including HIPAA.
Highest-signal resume keywords
Motivational InterviewingPatient EducationDevice Compliance ReportingEMR DocumentationHealthcare Administration
About the role
Key responsibilities & impact- Provide one-on-one mentoring and coaching to patients on device use, including PAP, CGM, and other applicable technologies
- Educate patients on proper use, benefits, and maintenance of devices
- Use motivational interviewing, cognitive-behavioral techniques, and desensitization strategies to overcome resistance or discomfort
- Offer emotional encouragement and empathy to support patient engagement and therapy success
- Monitor patient adherence and usage data via device software and apps
- Provide feedback, motivation, and interventions based on adherence trends
- Coordinate patient follow-up to address compliance issues, troubleshoot equipment, and ensure healthcare-provider appointments are met
- Document patient interactions, device data, and communications in the EMR system
- Maintain records including payer information, authorization requirements, coverage limitations, and requalification status
- Ensure documentation meets billing, compliance, and internal reporting standards
- Collaborate with local branches, clinical staff, resupply teams, and physician offices to resolve patient needs and ensure continuity of care
- Obtain and document follow-up notes from physician offices for billing and adherence purposes
- Educate internal teams and external partners on documentation requirements and adherence standards
- Participate in team meetings, training, and compliance education programs
- Share knowledge and mentor team members
- Ensure activities comply with HIPAA and company confidentiality policies
- Complete required compliance training and continuing education
- Manage multiple tasks, call volumes, and real-time record updates
- Perform other related duties supporting patient care and organizational goals
Requirements
What you’ll need- High school diploma or equivalent required
- Associate’s degree in healthcare administration, Business Administration, or related field preferred
- Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
- Experience in a health care organization, pharmacy that routinely bills insurance or provides diabetes, medical supplies, HME, pharmacy or healthcare (Medicare certified) services
- Prior experience in motivational interviewing, behavioral coaching, or patient education preferred
- Foundational knowledge of chronic conditions commonly supported by DME, including sleep apnea, diabetes, and respiratory disorders, and associated therapies and devices
- Ability to provide empathetic, patient-centered support, including active listening, emotional encouragement, and conflict resolution
- Familiarity with device compliance reporting tools, data analytics platforms, and remote monitoring technologies
- Technical aptitude for understanding device functionality, troubleshooting issues, and interpreting usage data
- Strong analytical and decision-making skills with attention to detail and accuracy
- Excellent verbal and written communication skills
- Ability to collaborate across clinical, operational, and administrative departments
- Experience educating internal and external stakeholders on documentation, adherence standards, and best practices
- Proficient in Microsoft Office and comfortable using digital tools, apps, EMR systems, and telehealth platforms
- Ability to manage multiple tasks in a fast-paced environment, prioritize effectively, and adapt to changing workflows
- Skilled in identifying problems, evaluating options, and implementing solutions independently or collaboratively
- Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
- Ability to accurately document patient interactions, device data, and communications in compliance with company and regulatory standards
- Completion of required compliance training and continuing education programs
- Must be able to bend, stoop, stretch, stand, and sit for extended periods
- Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
- Must be able to lift 30 pounds as needed
- Excellent verbal and written communication
- Company-conducted background check required for all roles
Benefits
Comp & perks- Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity Theft Protection and Legal Plan
- Support, Development, and Advancement Opportunities
- Competitive Compensation and Incentives
- Comprehensive Total Rewards & Benefits
- Industry-Leading Care & Innovation
- Responsible Environmental Stewardship
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient InteractionData AnalyticsTechnical AptitudeProblem SolvingDocumentation Compliance
Soft Skills
EmpathyActive ListeningConflict ResolutionCollaborationCommunication
Tools & Technologies
Microsoft OfficeEMR SystemsTelehealth PlatformsDigital ToolsRemote Monitoring Technologies
Certifications & Qualifications
Compliance Training
Industry Keywords
Healthcare AdministrationChronic ConditionsDMEInsurance BillingPatient Care