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Patient Care Technician
Baptist Health System KY & IN
Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and attention to detail while managing patient interactions and administrative tasks in a healthcare setting. Proficient in maintaining confidentiality and adhering to HIPAA regulations while ensuring efficient patient flow and support.
Highest-signal resume keywords
CPR CertificationExcellent Communication SkillsAttention To DetailMedical Terminology KnowledgeComputer Proficiency
About the role
Key responsibilities & impact- Greet patients, collect copays, deductibles, and coinsurance, and explain consent forms
- Assist patients with iPad check-in, troubleshoot issues, and provide feedback
- Recognize and utilize language services when needed
- Distribute films/CDs while maintaining HIPAA and patient privacy
- Collaborate with technologists and radiologists to ensure proper patient flow
- Process outgoing and incoming US and inter-office mail and UPS deliveries
- Prepare the next day's appointment schedule and communicate potential issues
- Maintain confidentiality of all customer groups
- Verify and enter necessary information into systems
- Respond appropriately to emergency patient scheduling situations
- Support Customer Care with machine utilization by filling templates using waitlists and hold lists
- Answer patient and doctor concerns accurately, efficiently, and professionally
- Keep management informed of situations that may impact the company, departments, or customer groups
- Remain current on policy and procedure changes affecting daily work
- Assist with patient interviews and preparing patient scan rooms
- Maintain copay and petty cash accuracy and make daily bank deposits
- Perform other related duties as required
Requirements
What you’ll need- High School Diploma required
- Must be CPR certified
- Excellent communication skills and computer proficiency required
- Attention to detail and typing accuracy required
- Ability to follow instructions with minimal supervision
- Proven ability to multitask and exceed customer expectations required
- Ability to sit for extended periods while simultaneously performing data entry and information intake via phone, with or without reasonable accommodation
- Medical office or healthcare administration courses preferred
- Knowledge of anatomy, medical terminology, and insurance requirements preferred
Benefits
Comp & perks- Benefits included with the position
- Equal opportunity employer committed to diversity and an inclusive environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPatient SchedulingInsurance RequirementsAnatomy KnowledgeMultitasking
Soft Skills
Customer ServiceProblem SolvingCollaborationAdaptability
Tools & Technologies
IPad Check-InHIPAA Compliance
Certifications & Qualifications
High School DiplomaCPR Certification
Industry Keywords
Healthcare AdministrationPatient PrivacyConsent FormsEmergency SchedulingPatient Flow