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AdaptHealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient education and support, utilizing motivational interviewing and behavioral coaching techniques. Proficient in managing patient adherence and compliance through effective communication and documentation in EMR systems.
Highest-signal resume keywords
Patient EducationMotivational InterviewingEMR DocumentationDevice Compliance ReportingHIPAA Compliance
About the role
Key responsibilities & impact- Provide one-on-one mentoring and coaching to patients on PAP, CGM, and other DME technologies
- Educate patients on proper device use, benefits, and maintenance
- Use motivational interviewing, cognitive-behavioral techniques, and desensitization strategies to overcome resistance or discomfort
- Provide emotional encouragement and empathetic, patient-centered support
- Monitor adherence and usage data through device software and apps
- Provide feedback, motivation, and interventions based on adherence trends
- Follow up with patients regarding compliance issues, equipment troubleshooting, and healthcare provider appointments
- Document patient interactions, device data, and communications in the EMR system
- Maintain records of payer information, authorization requirements, coverage limitations, and requalification status
- Ensure documentation meets billing, compliance, and internal reporting standards
- Coordinate with local branches, clinical staff, resupply teams, and physician offices to resolve patient needs
- Obtain and document follow-up notes from physician offices for billing and adherence purposes
- Educate internal teams and external partners on documentation requirements and adherence standards
- Participate in team meetings, training, and compliance education programs
- Share knowledge and mentor team members
- Ensure compliance with HIPAA and company confidentiality policies
- Complete required compliance training and continuing education
- Manage call volumes, multiple tasks, and real-time record updates
- Perform other related duties supporting patient care and organizational goals
Requirements
What you’ll need- High school diploma or equivalent required
- Associate’s degree in healthcare administration, Business Administration, or related field preferred
- Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
- Experience in a health care organization, pharmacy that routinely bills insurance or provides diabetes, medical supplies, HME, pharmacy or healthcare (Medicare certified) services
- Prior experience in motivational interviewing, behavioral coaching, or patient education preferred
- Foundational knowledge of chronic conditions commonly supported by DME, including sleep apnea, diabetes, and respiratory disorders
- Familiarity with device compliance reporting tools, data analytics platforms, and remote monitoring technologies
- Technical aptitude for understanding device functionality, troubleshooting issues, and interpreting usage data
- Strong analytical and decision-making skills with attention to detail and accuracy
- Excellent verbal and written communication skills
- Ability to collaborate across clinical, operational, and administrative departments
- Experience educating internal and external stakeholders on documentation, adherence standards, and best practices
- Proficient in Microsoft Office, digital tools, apps, EMR systems, and telehealth platforms
- Ability to manage multiple tasks in a fast-paced environment, prioritize effectively, and adapt to changing workflows
- Understanding of HIPAA regulations and commitment to patient confidentiality
- Ability to accurately document patient interactions, device data, and communications in compliance with company and regulatory standards
- Completion of required compliance training and continuing education programs
- Must be mentally alert and able to communicate with empathy and professionalism
- Must be able to bend, stoop, stretch, stand, and sit for extended periods
- Ability to perform repetitive wrist, hand, and/or finger motions
- Must be able to lift 30 pounds as needed
- Company-conducted background check required for all roles
- Valid licensure/certification required for applicable clinical roles
- Florida positions may require screening through the Florida Care Provider Background Screening Clearinghouse
- California on-site HMDR positions may require a California Department of Public Health Exemptee License and state-approved training
Benefits
Comp & perks- Competitive Compensation and Incentives
- Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity Theft Protection and Legal Plan
- Support, Development, and Advancement Opportunities
- Industry-Leading Care & Innovation
- Applicable waiting periods apply
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsDevice TroubleshootingChronic Condition KnowledgeHealthcare AdministrationBilling and Claims Management
Soft Skills
EmpathyCommunication SkillsAnalytical SkillsCollaborationAttention to Detail
Tools & Technologies
Microsoft OfficeTelehealth PlatformsDigital ToolsRemote Monitoring TechnologiesDevice Software
Certifications & Qualifications
Valid Licensure/CertificationCompliance Training
Industry Keywords
DME TechnologiesHealthcare ServicesPatient CareInsurance Customer ServicesMedicare Certified