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HUB InternationalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in benefits administration and HRIS technology systems, particularly with Employee Navigator, while effectively managing client relationships and training internal teams. Proficient in implementing scalable services and improving enrollment experiences for clients and members.
Highest-signal resume keywords
Employee Navigator ExpertiseBenefits AdministrationClient Facing ExperienceState Life & Health LicenseMicrosoft Office Proficiency
About the role
Key responsibilities & impact- Develop, manage and expand the agency’s internal capabilities and expertise in benefits administration and HRIS technology systems
- Position HUB as a recognized leader in technology solutions for small and mid-market employers
- Improve enrollment experiences for members and ease administration for employers and internal service teams
- Maintain thorough knowledge of Employee Navigator, including capabilities, limitations and strategic direction
- Develop and maintain implementation and renewal processes for consistent execution, accurate data and scalable services
- Monitor industry trends and emerging enrollment-related technologies
- Demo Employee Navigator to clients and prospects
- Teach and train employer and service team users
- Deploy appropriate system capabilities for each client
- Communicate and educate internal sales and service teams about system updates, changes and competitive advantages
- Assist sales and service teams with selling and implementing voluntary benefits
- Leverage voluntary benefits and carrier technology credits to offset client system costs
- Manage ACA reporting for clients using Employee Navigator who select the service
- Maintain knowledge of carrier/vendor EDI connections and payroll-provider integrations
- Train and develop internal and regional employees on Employee Navigator
- Follow HUB Broker Standards
- Collaborate with internal and external teams and adhere to project deadlines
Requirements
What you’ll need- High school diploma or equivalent required
- At least 3-5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena
- Equivalent combination of education and experience is acceptable
- Client facing experience required
- Must have State Life & Health License or the ability to obtain license within 120 days
- Must hold a valid Driver’s License
- Dependable transportation
- Ability to read and interpret documents, write routine reports and correspondence, and speak effectively to customers and teammates
- Proficiency in Microsoft Office including Excel, Word and PowerPoint
- Follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team
- Some travel required by car to meet with clients and other outside events
- Ability to perform the stated physical requirements, including occasionally lifting or moving up to 25 pounds
- Bilingual in English and Spanish is a big plus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationHRIS Technology SystemsEmployee NavigatorImplementation ProcessesData ManagementACA ReportingCarrier/Vendor EDI ConnectionsPayroll-Provider IntegrationsBMS (BenefitPoint)Training and Development
Soft Skills
Communication SkillsClient Relationship ManagementTeam CollaborationTraining and TeachingProblem Solving
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointEmployee NavigatorBMS (BenefitPoint)
Certifications & Qualifications
State Life & Health LicenseDriver's License
Industry Keywords
Employee BenefitsEnrollment TechnologiesVoluntary BenefitsSmall and Mid-Market EmployersIndustry Trends