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Itaú UnibancoCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing conversational journeys and structuring user-centered experiences, leveraging data and collaboration with cross-functional teams to drive continuous improvement in AI-powered interactions.
Highest-signal resume keywords
Conversational AI ExperienceProduct DesignData-Driven Decision MakingPrompt Design KnowledgeUser Experience Structuring
About the role
Key responsibilities & impact- Design and evolve conversational journeys across channels such as chat, virtual assistants, and AI-powered experiences
- Structure conversation flows, states, exceptions, handoffs, and alternative paths
- Define and evolve language strategies, tone of voice, and conversational guardrails
- Participate in discovery, research, and analysis to understand customer needs
- Transform complex business rules and requirements into simple, intuitive experiences
- Work collaboratively with Product, Engineering, and Data teams to define and evolve solutions
- Analyze metrics, results, and feedback to identify opportunities for continuous improvement
- Create prototypes, test hypotheses, and iterate on solutions based on evidence
- Contribute to the development of conversational design standards, frameworks, and best practices
Requirements
What you’ll need- Experience in Product Design, Content Design, Interaction Design, or related fields
- Ability to structure experiences centered on users’ needs
- Comfortable working in cross-functional environments
- Interest in AI, language, and technology
- Strong communication, collaboration, and systems-thinking skills
- Ability to use data and evidence to inform decision-making
- Experience with virtual assistants or Conversational AI (a plus)
- Knowledge of Prompt Design and Generative AI applications (a plus)
- Experience analyzing conversations, customer service journeys, or digital services (a plus)
- Knowledge of experience, business, and operational efficiency metrics (a plus)
- Experience working in regulated or operationally complex environments (a plus)
- Exclusive opportunity for People with Disabilities (PwD)
Benefits
Comp & perks- Transportation allowance
- Meal allowance (restaurants) / food allowance (supermarkets)
- Medical insurance (Fundação Saúde Itaú or Central Nacional Unimed)
- Dental insurance (Odontoprev or Interodonto)
- Life insurance
- Profit Sharing and Results-Based Bonus (subject to the bank’s performance)
- Private pension plan
- Exclusive discounts on our financial products
- Extended maternity and paternity leave
- Childcare / babysitting allowance (for parents)
- Educational assistance
- Wellhub or TotalPass
- Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Conversational DesignInteraction DesignContent DesignPrototypingMetrics AnalysisBusiness Rule TransformationAI-Powered Experience DevelopmentUser-Centered DesignSystems ThinkingCustomer Service Journey Analysis
Soft Skills
Strong CommunicationCollaborationCross-Functional TeamworkResearch and AnalysisContinuous Improvement Mindset
Industry Keywords
Virtual AssistantsGenerative AI ApplicationsOperational Efficiency MetricsRegulated EnvironmentsConversational Design Standards