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Compliance Specialist
Dane Street
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing state regulatory compliance and carrier audits, with a strong focus on operational strategy and customer trust standards. Proven ability to translate regulatory requirements into actionable policies while maintaining exceptional communication and analytical skills.
Highest-signal resume keywords
Active Property & Casualty License5+ Years Insurance Experience3+ Years State Insurance ComplianceRegulatory Inquiries ManagementNAIC Model Regulations Knowledge
About the role
Key responsibilities & impact- Lead end-to-end investigation and de-escalation operations for critical customer complaints
- Serve as the final escalation point for complex issues
- Manage carrier audits and state regulatory complaint workflows
- Author, review, and finalize correspondence to state departments of insurance, carrier partners, and consumers
- Partner with Legal, Product, and Engineering to turn audit findings and complaint trends into product changes, automated checks, and process fixes
- Own the complaint log and related workflows, maintaining accurate, audit-ready records
- Meet statutory deadlines and internal SLAs
- Serve as primary operational liaison for carrier partners during claims investigations, regulatory inquiries, and information audits
- Provide operational guidance, quality oversight, and subject-matter expertise to customer service, compliance, and claims support teams
- Maintain regulatory correspondence, complaint trends, and resolution timelines
- Inform leadership about emerging compliance risk areas
- Work with Legal, Product, and Ops leadership to shape operational strategy and customer trust standards
Requirements
What you’ll need- Active Property & Casualty (P&C) license required, or willingness to obtain it quickly
- 5+ years of insurance experience
- 3+ years in state insurance and regulatory compliance
- 2+ years in a team lead, managerial, or supervisory role preferred
- Proven experience directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships
- Working knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards
- Ability to translate regulatory requirements into operational policy and team-level practice
- Exceptional executive-level written and verbal communication skills
- Strong analytical mindset with experience using data to drive cross-functional product and operational improvements
- Bachelor’s degree preferred, or equivalent practical leadership experience
- Must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada
- Legal authorization to work in the U.S. or Canada
- Full-time salaried employment
Benefits
Comp & perks- 100% remote work
- All equipment provided
- Comprehensive medical, dental, and vision insurance
- 401(k) matching
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity opportunities / stock options
- Strategic leadership and impact through collaboration with Legal, Product, and Ops leadership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Regulatory Compliance ManagementAudit Relationship ManagementOperational Policy DevelopmentData-Driven Decision MakingComplaint InvestigationQuality OversightProcess ImprovementStatutory Deadline ManagementCorrespondence AuthoringTeam Leadership
Soft Skills
Exceptional Written CommunicationExceptional Verbal CommunicationAnalytical MindsetOperational GuidanceCross-Functional Collaboration
Certifications & Qualifications
Property & Casualty License
Industry Keywords
State Insurance CodesMarket Conduct Examination StandardsDOI ComplaintsCarrier AuditsRegulatory CorrespondenceCustomer Trust StandardsOperational StrategyCompliance Risk AreasAudit-Ready RecordsClaims Investigations