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Senior Alvaria Dialer Technical System Administrator
LouisianaNOW.JobsPosted 10/20/2026full-timeRemote • Pennsylvania • United StatesSenior💰 $79,600 - $176,300 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise-scale dialer systems for mortgage and lending campaigns, with a strong focus on performance optimization, compliance with regulations, and technical support across contact center operations. Proficient in advanced SQL, troubleshooting complex systems, and collaborating with vendors to enhance system capabilities.
Highest-signal resume keywords
Enterprise-Scale Dialer ManagementAdvanced SQL ProficiencyAlvaria Outbound Dialer ExperienceContact Center Technologies ExpertiseRegulatory Compliance Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage and maintain the enterprise-scale dialer for Mortgage and Lending Campaigns
- Provide technical support to multiple groups and contact center operations
- Work closely with Alvaria vendor resources to perform system upgrades and enhancements
- Recommend improvements to call statistics and operational performance
- Partner with Run the Bank teams to resolve production issues
- Use advanced SQL to support forecasting, modeling, and performance optimization
- Identify and communicate opportunities to improve service levels; recommend and drive solutions
- Support business continuity events and provide after-hours and weekend support for releases and production changes
- Set up, configure, and maintain outbound dialing systems for campaign execution
- Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls
- Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime
- Ensure integration with CRM, Voice Infrastructure, and other contact center tools
- Maintain compliance with Corporate Security Policies and dialer regulations
- Identify and research data anomalies
- Partner with business leaders to understand daily operations and assess upcoming initiatives
Requirements
What you’ll need- Bachelor's degree in an information technology field
- 8+ years of experience with call center outbound dialer technologies
- Ability to interpret data, make data-driven decisions, and troubleshoot complex systems
- Strong troubleshooting background in contact center technologies, including Verint and Alvaria
- Hands on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required
- Strong analytical and problem solving skills, particularly in outbound dialer environments
- Experience with contact center platforms (Avaya, Verint, NICE, Aspect)
- 4+ year of hands on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting
- 2+ years PostgreSQL and transact psql experience
- Experience with ServiceNow, Archer, and Postgres databases
- Experience with CyberArk preferred
- Strong communication skills with the ability to lead discussions and host meetings
- Ability to support production changes after hours, including nights/weekends, and participate in business continuity events
- Working knowledge of Windows Server and Microsoft Internet Information Services
- Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks
- Background investigation required for U.S. employment offers
Benefits
Comp & perks- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well being programs
- Ownership opportunity from day 1
- Global capabilities and technology expertise
- Career development opportunities
- Reasonable accommodations for qualified individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced SQLLinux OS (RHEL 7+)PostgreSQLTransact PSQLDialer ConfigurationData AnalysisTroubleshootingSystem Performance MonitoringOutbound Dialer TechnologiesList Management
Soft Skills
Strong Communication SkillsAnalytical Problem SolvingLeadership in Discussions
Tools & Technologies
AlvariaVerintNobleAvayaNICEAspectServiceNowArcherCyberArkWindows Server
Industry Keywords
TCPAFDCPADo Not CallCompliance FrameworksBusiness Continuity