MDVIP

Sales Operations Manager

• Design and deliver onboarding programs for new Physician Development Directors and Executive Directors
• Develop and facilitate virtual, classroom, and field-based training on physician recruitment, consultative selling, Challenger methodology, territory management, and the MDVIP business model
• Partner with Sales Leadership to identify skill gaps and implement targeted development plans
• Conduct field coaching, ride-alongs, role plays, deal discussions, and performance observations
• Coach sales professionals on prospecting, discovery, business acumen, executive-level communication, objection handling, presentation skills, and closing strategies
• Translate top-performer practices into repeatable sales playbooks, learning resources, certification programs, and coaching tools
• Develop and maintain training materials, job aids, learning paths, and enablement content using modern learning technologies and AI tools where appropriate
• Reinforce Salesforce best practices for pipeline management, forecasting discipline, CRM adoption, and data quality
• Support administration and optimization of sales enablement platforms, including Showpad
• Partner with Sales Operations, Marketing, Product, Compliance, and other business leaders to keep training content current and aligned with organizational priorities
• Assess onboarding effectiveness and recommend improvements to accelerate time-to-productivity and field readiness
• Track training adoption, certification progress, ramp metrics, Salesforce utilization, and other performance indicators
• Identify field trends, coaching opportunities, and development needs to improve sales execution
• Promote continuous learning, coaching, accountability, and professional development
• Travel regularly to support field coaching, sales meetings, and training initiatives
• Report to the Director, Sales Enablement

Sales Enablement Manager

Trainer

• Deliver onsite and virtual training for physicians and staff on athenaOne EHR workflows, including clinical documentation, scheduling, billing, and communication tools
• Conduct pre-training assessments to tailor curriculum to practice needs and experience levels
• Develop, update, and maintain training materials, quick reference guides, and videos
• Partner with Onboarding Managers to ensure practices achieve go-live readiness and user proficiency
• Provide reinforcement and refresher sessions post-go-live to ensure workflow adoption and compliance
• Document training sessions, attendance, and follow-up actions in Salesforce
• Participate in pilot programs, product testing, and feedback loops with the EHR team and vendors
• Collaborate with Onboarding Managers, Support Analysts, and Revenue Cycle teams
• Support documentation, patient engagement, billing workflows, and compliance with MDVIP standards
• Participate in team huddles, knowledge sharing, and curriculum updates
• Contribute at least two process or content improvement suggestions per quarter

EHR Trainer

Recruitment

• Own end-to-end interview scheduling logistics across multiple roles, panels, and time zones
• Proactively resolve scheduling conflicts and refine workflows to reduce turnaround time
• Manage competing priorities across multiple open requisitions
• Build and maintain recruiting dashboards and reports covering time-to-fill, funnel conversion, source effectiveness, and offer acceptance
• Identify pipeline trends, bottlenecks, and risks and recommend process improvements
• Partner with recruiting leadership on headcount and hiring plan tracking
• Serve as ATS subject-matter expert and system owner
• Configure ATS workflows, conduct data integrity audits, and troubleshoot issues
• Train recruiters and hiring managers on ATS best practices
• Identify opportunities to automate or streamline ATS processes
• Manage complex candidate on-site travel logistics, budgets, and vendor coordination
• Own the candidate experience for on-site interviews and resolve issues in real time
• Lead or co-lead hiring manager intake and kickoff calls
• Translate kickoff discussions into clear hiring plans and success metrics
• Partner proactively with recruiters and hiring managers and flag timeline or process risks
• Drive recruiting projects and initiatives from scoping through completion
• Support sourcing, screening, and market knowledge activities as needed

Recruiting Program Coordinator

• Build and maintain qualified physician pipelines for assigned succession markets
• Meet pipeline coverage targets for active and anticipated succession events
• Execute advanced sourcing strategies using internal databases, AI-assisted search, and market mapping
• Use HireEZ, SeekOut, Findem, and related sourcing platforms
• Design and run multi-touch outreach campaigns in Gem
• Test messaging and cadence to improve response and conversion rates
• Conduct market and competitive research on physician density, practice ownership patterns, and referral networks
• Partner daily with recruiters to align sourcing output with requisition priorities
• Hand off qualified candidates and adjust targeting based on recruiter feedback
• Maintain accurate data in Gem and Monday.com
• Track and report sourcing metrics, including candidates sourced, contact rate, response rate, and sourced-to-interview conversion
• Contribute search strings, outreach templates, and market intelligence to the Successions SharePoint/Teams knowledge base

Successions Sourcer, Physician Recruitment

Representative

• Sell prospective members on the benefits of MDVIP membership in an affiliated physician practice
• Explain the MDVIP program and identify which components generate prospect interest
• Engage warm leads through personalized phone calls, emails, and text messages
• Handle inbound call activity and document outcomes of inbound and outbound interactions in Salesforce
• Identify effective contact channels through strategic calls, emails, and text messages
• Conduct proactive outreach, timely follow-up, and schedule enrollment consultations
• Collaborate with physicians and their staff to provide a seamless prospective-member experience
• Work with sales and marketing teams to align strategies, share insights, and improve lead conversion rates
• Meet or exceed KPIs related to lead generation and conversion rates
• Provide management with regular reports on lead pipeline status, challenges, and successes
• Anticipate and address prospect questions and objections
• Manage leads efficiently through every step of the enrollment process

Sales Enablement Manager

EHR Trainer

Recruiting Program Coordinator

Successions Sourcer, Physician Recruitment

Member Enrollment Representative