Medical Director, Gastroenterology
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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive clinical expertise as a Gastroenterologist with a strong focus on ModMed's GI product portfolio, effective communication, and collaboration skills to enhance customer engagement and retention.
Highest-signal resume keywords
Gastroenterology Clinical ExpertiseModMed GI Product KnowledgePublic Speaking and Presentation SkillsCustomer Engagement and RetentionProblem-Solving and Adaptability
About the role
Key responsibilities & impact- Serve as a GI clinical and product expert, developing deep knowledge of ModMed’s platform and GI workflows
- Gather user feedback and partner with Product teams to validate workflows, concepts, and enhancements
- Support customer retention through proactive outreach, Annual Business Reviews, Evening with EMAs, post-go-live check-ins, and engagement with at-risk and Pooled GI accounts
- Attend and lead as required speaker for the annual user group conference, Momentum, and Client Advisory Board meetings
- Support Sales through introductions, demonstrations, and tradeshow attendance
- Partner with Marketing on speaking engagements, webinars, educational content, and market growth
- Serve as a clinical escalation resource for Customer Success, Support, Implementation, and other customer-facing teams
- Help resolve escalated clinical, workflow, implementation, support, and product concerns
- Work with Education and Customer Success teams on go-live and client onboarding questions
- Create doctor-to-doctor videos and training videos
- Monitor customer communities and social media for product sentiment, emerging concerns, competitive insights, and retention risks
- Report to the Chief Medical Officer
Requirements
What you’ll need- Gastroenterologist with at least 5+ years clinical experience
- Recent experience practicing in a private practice setting
- Commitment of at least 2 days a week
- Willingness to travel to HQ, tradeshows, customer onsites and conferences
- Excellent communication, public speaking, and presentation skills
- Ability to develop deep expertise across the ModMed GI product portfolio
- Willingness to work hard and collaborate in a team environment
- Open to using all aspects of the product for testing, including PM, Patient Engagement, RCM, AI, and Klara
- Strong problem-solving skills; adaptable, proactive, and willing to take ownership
- Strong commitment to quality and documentation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationTeam CollaborationProactive OutreachOwnership and Accountability
Tools & Technologies
ModMed PlatformPatient EngagementRCMAIKlara
Industry Keywords
Clinical ExperiencePrivate Practice SettingCustomer SuccessImplementation SupportAnnual Business Reviews