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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Proficient in Jira management, including dashboard maintenance and ticketing systems, with strong analytical skills for reporting and data validation. Demonstrates effective communication and collaboration with cross-functional teams to enhance operational processes and visibility.
Highest-signal resume keywords
Jira ManagementGoogle SheetsData AnalysisProject CoordinationAttention To Detail
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Maintain Jira dashboards, filters, queues, subscriptions, access, and documentation
- Build reporting views for backlog, aging, workload, status, priorities, and throughput
- Review tickets for accurate information, ownership, priority, routing, and status
- Identify and follow up on stale, duplicate, blocked, unassigned, or incorrectly routed tickets
- Prepare recurring Jira updates for team meetings and stakeholder reviews
- Perform basic QA on dashboard data and ticket fields
- Document processes and identify opportunities for standardization or automation
- Partner with analysts, managers, requestors, and cross-functional stakeholders to resolve issues and improve operational visibility
Requirements
What you’ll need- 0–2 years of experience in business operations, sales operations, project coordination, reporting, or a data-focused role
- Hands-on experience with Jira, ticketing systems, project-management tools, or workflow platforms
- Strong attention to detail and ability to follow documented processes
- Strong Google Sheets or Excel skills, including sorting, filtering, lookups, and basic data validation
- Clear communication, strong follow-through, and ability to manage recurring deadlines
- Familiarity with Jira dashboards, JQL, workflows, issue types, statuses, priorities, labels, and permissions
- Basic understanding of metrics such as backlog, aging, SLA, throughput, cycle time, and resolution time
- Experience with Salesforce, Confluence, Google Workspace, Tableau, SQL, automation, or scripting is a plus
- Bachelor’s degree in Business, Operations, Economics, Data Analytics, Information Systems, or a related field is preferred but not required
- Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
- Employees must be authorized to receive access to Motive products and technology
Benefits
Comp & perks- Hybrid work arrangement
- At least 3 days of in-office presence each week
- U.S. Eastern Time-aligned working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JiraGoogle SheetsExcelData ValidationJQLReportingMetrics UnderstandingSalesforceTableauSQL
Soft Skills
Clear CommunicationStrong Follow-ThroughDeadline Management
Tools & Technologies
ConfluenceGoogle WorkspaceWorkflow PlatformsTicketing SystemsProject-Management Tools
Industry Keywords
Business OperationsSales OperationsData-Focused RoleOperational VisibilityU.S. Export Administration Regulations