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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise application services and infrastructure, with a strong focus on Microsoft 365, Active Directory, and Azure AVD/VDI. Capable of coordinating technical initiatives, maintaining service documentation, and ensuring operational readiness while effectively communicating with diverse stakeholders.
Highest-signal resume keywords
Microsoft 365Active DirectoryAzure AVD/VDIIncident Response ManagementService Documentation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as a technical resource for assigned enterprise application and infrastructure services, including Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and identity-related services
- Provide technical guidance and support for service design, implementation, lifecycle management, operational readiness, integration planning, supportability, security alignment, and continuous improvement
- Maintain inventories and documentation for third-party applications and software tools used by software engineering teams
- Partner with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams
- Define service dependencies, architecture standards, technical handoffs, escalation paths, ownership boundaries, operational readiness expectations, and lifecycle plans
- Translate service standards into operational procedures, runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, and repeatable support practices
- Coordinate technical initiatives, infrastructure service changes, upgrades, deployments, certificate renewals, access changes, monitoring improvements, maintenance windows, and remediation efforts
- Identify utilization, feature adoption, process improvement, automation, optimization, and rationalization opportunities
- Maintain service documentation, application inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, technical diagrams, and knowledge-base articles
- Serve as an escalation resource for incidents, recurring issues, service degradation, application risk, vendor support concerns, lifecycle concerns, and technical debt
- Provide peer guidance, knowledge sharing, standards reinforcement, and escalation support
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education, technical experience, and enterprise service experience
- 5+ years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role
- Experience serving as a technical contributor, service owner, escalation resource, or knowledgeable resource for enterprise services, platforms, tools, or application service capabilities
- Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, service delivery practices, and enterprise collaboration and identity services
- Experience coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, recurring maintenance processes, and production support activities
- Experience maintaining inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership records, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation requirements
- Ability to understand, document, and explain how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support company products, services, development workflows, security requirements, and operational processes
- Experience managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk using IT service management platforms such as Jira Service Management
- Experience using monitoring, reporting, analytics, utilization, or observability tools such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms
- Ability to prioritize competing technical and operational demands and communicate effectively with leadership, technical teams, vendors, and business stakeholders
- Strong written and verbal communication skills
- Preferred: Experience with Azure Virtual Desktop, Nerdio, Microsoft 365, Active Directory, Entra ID, Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, account lifecycle processes, PowerShell, scripting and automation tools, software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, regulated environments, and relevant industry certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, or ITIL
Benefits
Comp & perks- Annual cash bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems EngineeringInfrastructure ServicesTechnical Service ManagementSoftware Tooling AdministrationPatching CoordinationMonitoring and ObservabilityCertificate Lifecycle ManagementAccess AdministrationGroup Policy ConceptsService Delivery Practices
Soft Skills
Effective CommunicationKnowledge SharingPeer GuidanceProblem SolvingCollaboration
Tools & Technologies
Jira Service ManagementDataDogSolarWindsAzure MonitorSaaS Administration Portals
Certifications & Qualifications
MicrosoftCiscoAWSVMwareITIL
Industry Keywords
Enterprise Application ServicesTechnical Risk ManagementOperational ReadinessVendor ManagementApplication Lifecycle Planning