Nordstrom

Data Analyst

• Develop, test, and improve methods for classifying customer comments, measuring sentiment, and identifying emerging issues and root causes
• Establish validation standards through peer review, human-reviewed samples, and benchmarks
• Own and improve models, workflows, data sources, and text analytics methods
• Use SQL, Python/R, and BigQuery to build repeatable datasets and tools for scalable analysis and self-service exploration
• Own the customer-feedback taxonomy and Medallia survey text analytics, including topic definitions, classification rules, sentiment, releases, and documentation
• Deliver end-to-end analysis from business-question definition through recommendations and storytelling
• Connect customer feedback with behavioral and operational measures such as engagement, trips, spend, and future behavior
• Produce recurring, seasonal, event-based, and rapid-turn customer analyses, including emerging trends
• Partner with stakeholders to uncover needs, define success, scope data access and effort, and align on measurement approaches and priorities
• Build business cases and gain leadership support for analytical priorities, investments, and roadmap recommendations
• Collaborate with business, Technology, Product, and Analytics teams to deliver solutions that increase the value and use of customer feedback
• Collaborate through code review and shared standards
• Mentor junior analysts on analytics, storytelling, and responsible use of LLM and AI tools

Data Analyst 3, Customer Feedback Analytics

Buyer

• Develop product plans supporting seasonal department merchandise strategies based on customer expectations and market trends
• Develop multi-channel expertise, including presentation knowledge, customer behavior, and competition for full-line stores and online channels
• Negotiate exclusive offerings, terms, pricing, vendor-funded markdowns, return-to-vendor agreements, drop-ship programs, and co-op
• Manage and direct in-season inventory, including swaps, markdowns, and reorders
• Partner with the buy planner and financial planner on business reviews, open-to-buy management, and plan revisions
• Teach, coach, and motivate assistant buyers to become exceptional business managers and assortment curators
• Own product selection vision, content strategy, and customer and trend insights for the Fine Jewelry category
• Partner with the buy planner to achieve sales, margin, and GMROI targets

Buyer, Fine Jewelry

Technician

• Help lead a team providing a safe and well-maintained store environment for customers and employees
• Support the Facility Manager in ensuring stores are ready for business daily
• Ensure HVAC, vertical transportation, restaurants, entries and signs, and building systems are ready for daily operations
• Respond to break-fix and on-demand requests, perform advanced troubleshooting, and help delegate workorders
• Communicate with Store Leadership, participate in store meetings, support vendor relations, order parts, and set up meetings
• Support multiple Nordstrom Stores and Nordstrom Rack locations within a business node
• Lead and perform planned preventive maintenance on critical and non-critical equipment
• Troubleshoot electrical and mechanical problems related to Store Operations
• Operate and monitor building controls, critical and non-critical building systems, and associated equipment
• Troubleshoot EMCS alarms and verify proper building operation
• Lead equipment and building rounds and readings; identify, mitigate, and report malfunctions
• Perform manual labor such as loading, unloading, lifting, and moving materials
• Assist with parts ordering, PO creation, vendor management, and job/project meetings
• Promote workplace safety and follow LOTO, PPE, ergonomics, working-at-heights, and machine-guarding procedures
• Attend store and vendor/project meetings in place of the Facility Manager and document outcomes
• Complete and document preventive maintenance routines; delegate and mentor technicians on system accuracy
• Assist the Facility Manager with technical training for new employees
• Respond to location emergencies
• Update the CMMS and maintain accurate equipment historical records
• Maintain parts inventory and order items as necessary
• Coordinate work with contractors, vendors, and Property Managers/Landlords
• Comply with applicable codes, regulations, governmental agency requirements, company directives, and work-safety standards
• Mentor other technicians and support their development

Facilities Technician 2 – Electrical, HVAC

• Help lead a team providing a safe and well-maintained store environment
• Support the Facility Manager in ensuring stores are ready for business daily
• Ensure HVAC, vertical transportation, restaurants, entries and signs, and building systems are ready for daily operations
• Respond to break-fix and on-demand requests, perform advanced troubleshooting, and help delegate work orders
• Communicate with store leadership, participate in store meetings, support vendor relations, and assist with administrative tasks
• Repair and maintain equipment and systems throughout multiple Nordstrom stores and Nordstrom Rack locations within a business node
• Lead and perform scheduled preventive maintenance on critical and non-critical equipment
• Troubleshoot electrical and mechanical problems related to store operations
• Operate and monitor building controls, building systems, and associated equipment
• Troubleshoot EMCS alarms and verify proper building operation
• Lead equipment and building rounds and readings; identify, mitigate, and report malfunctions
• Perform manual labor, including loading, unloading, lifting, and moving materials
• Order parts, create PO numbers, manage vendors, and attend job/project meetings
• Follow safety procedures, including LOTO, PPE, ergonomics, working-at-heights, and machine-guarding requirements
• Attend store, vendor, and project meetings on behalf of the Facility Manager and document outcomes
• Complete and document preventive maintenance; delegate tasks and mentor technicians
• Assist with technical training for new employees
• Respond to location emergencies
• Update the CMMS and maintain accurate equipment records and adequate parts inventory
• Coordinate work with contractors, vendors, and property managers/landlords
• Comply with applicable codes, regulations, governmental agency requirements, company directives, and work-safety rules
• Mentor other technicians and assist with employee development

Procurement

• Lead a team of sourcing professionals supporting Nordstrom Technology across Software, Hardware, Telecom, and AI/Infrastructure spend
• Build trusted, forward-leaning partnerships with Technology executives
• Design and develop the sourcing organization, coaching professionals on partnership and consultative approaches
• Drive speed and urgency into deals, reducing cycle times and removing friction and unnecessary approvals
• Build proactive relationships with Technology leaders during roadmap and budget planning
• Develop and execute category strategies, including commodity and supplier risk management recommendations
• Manage strategic technology supplier performance and continuous improvement
• Apply global technology supplier, competitor, market, and AI-sourcing intelligence to identify risk, savings, and innovation opportunities
• Create forward-looking visibility into technology deals, renewals, and negotiations
• Lead systematic change toward best-in-class sourcing performance
• Lead complex, high-value technology negotiations
• Prioritize and manage concurrent sourcing strategies, projects, and deadlines across the technology portfolio

Director, Strategic Sourcing – Technology

General

• Support the approval process and onboarding of new suppliers
• Support the vendor lifecycle and record maintenance of Nordstrom Made’s supply base
• Support regulatory and legal requirements and reporting, maintaining practices to minimize risk and exercise due diligence
• Support the collection, maintenance, and synthesis of large data sets
• Manage the onboarding vendor pipeline to meet dated milestones
• Support vendor communication, newsletter outreach, supplier site and general guidance
• Support cross-functional and corporate department priorities, goals, and strategies
• Support ad hoc reporting needs related to Nordstrom Made vendor Matrix
• Provide detail-oriented and strategically minded support and review of large data sets

Project Specialist – Supplier Management

Onboarding Specialist

• Guide base-tier marketplace brands through seller integration and onboarding, including setup, launch, ramp-up, and assortment optimization on Nordstrom.com
• Facilitate training for new brands on operational requirements for a successful marketplace business
• Lead seller-facing calls, onboarding sessions, and webinars
• Manage a portfolio of 50+ onboarding projects
• Monitor base-tier seller KPIs and ensure compliance with content and operational standards
• Collaborate with Brand Acquisition, Category Management, and Operations teams during inbound and outbound handoffs
• Manage projects in alignment with marketplace objectives and key results
• Support sellers experiencing ongoing data setup issues
• Help scale Marketplace onboarding and develop multimodal onboarding processes

Onboarding Specialist, Marketplace

Financial Planning and Analysis

• Consolidate and report operational results
• Develop monthly and weekly forecasts
• Work with business partners to build annual budgets
• Support ad hoc requests to analyze Inventory savings opportunities
• Lead month-end Inventory results consolidation and ensure financial reporting accuracy and completeness
• Develop annual budgets and monthly forecasts
• Partner with cross-functional teams in planning, communicating, and analyzing Inventory performance
• Create monthly and weekly reports and streamline existing reports
• Act as a key Inventory finance contact and communicate with non-financial leaders
• Analyze data to drive actionable outcomes
• Perform ad hoc analyses and special projects
• Drive process improvements and reporting simplification

Senior Financial Analyst – Inventory Finance

Platform Engineer

• Own the north star architecture for cloud platform, CI/CD, and SRE over a two- to three-year horizon
• Establish design principles that enable teams to make sound technical decisions independently
• Identify platform limitations before they cause incidents or missed dates
• Own cross-team problems lacking clear ownership and carry them through to solutions
• Attach reliability targets to business capabilities and establish deliberate degradation as a design expectation
• Drive consensus across Platform, SRE, Security, product, and engineering teams
• Enforce standards through pipelines and production validation gating
• Guide design reviews and ensure delivered systems match agreed designs
• Evaluate industry trends and emerging capabilities for adoption
• Act as a technical decision maker during significant incidents
• Convert incident learnings into platform defaults
• Mentor principal and senior engineers across the organization
• Encourage open technical debate and develop senior technical talent
• Serve as a trendsetter in hiring for senior technical roles
• Represent Nordstrom's platform engineering externally

Senior Principal Engineer – Platform, SRE

• Execute the WFM intraday playbook to deliver on planned performance targets and service level agreements
• Monitor real-time adherence to schedules for care center associates, including outages, staff shortages, and unplanned events
• Identify root causes of service level and occupancy failures using data-driven analysis
• Track, update, and maintain real-time agent activities in the scheduling tool
• Monitor, action, and report on intraday service level and occupancy
• Partner with Customer Care leadership to address schedule deviations
• Field and evaluate real-time requests for offline activities based on staffing position and business needs
• Make real-time adjustments to Automatic Call Distribution and/or Customer Relationship Management profiles
• Manage the associate call-in line or WFM mailbox and update schedules to reflect attendance events
• Attend and/or lead daily and weekly staffing review meetings
• Stay current on internal policies, procedures, and WFM best practices
• Communicate with internal and external stakeholders
• Perform additional duties and assignments as directed

Workforce Management Intraday Specialist

Program Manager

• Lead the internal Brand and hierarchy setup process to ensure Brand Partners are operationally ready to transact with Nordstrom
• Partner with the Senior Program Manager to execute Brand onboarding, including setup, conversions, and buybacks
• Own Conversions and Buybacks, coordinating the logical and financial movement of inventory in and out of the Nordstrom ecosystem
• Own program strategy and execution for Brand Offboarding
• Lead the Hybrid NQC Unsellable Inventory program
• Partner with stakeholders to evaluate operational impacts, identify process improvements, and recommend solutions
• Identify and manage risks, dependencies, and blockers, escalating proposed solutions and decision paths
• Develop and maintain program governance frameworks, KPIs, performance reporting, stakeholder communications, and operational documentation
• Lead cross-functional initiatives across Merchandising, Accounting, Store Operations, Product & Technology, Brand Partnerships, and other business functions

Data Analyst 3, Customer Feedback Analytics

Buyer, Fine Jewelry

Facilities Technician 2 – Electrical, HVAC

Facilities Technician 2 – Electrical, HVAC

Director, Strategic Sourcing – Technology

Project Specialist – Supplier Management

Onboarding Specialist, Marketplace

Senior Financial Analyst – Inventory Finance

Senior Principal Engineer – Platform, SRE

Workforce Management Intraday Specialist

Program Manager 2 – Brand Programs, Unowned Inventory Model Operations