Novartis

Account Specialist

• Navigate and resolve account challenges with tailored solutions
• Build strategic territory plans aligned with shared priorities
• Drive product demand and support improved patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues
• Apply market, competitive landscape, and cross-functional knowledge to anticipate opportunities and challenges
• Use territory data and market trends to uncover local insights and support pull-through efforts
• Lead impactful customer engagements virtually and in person
• Facilitate planning sessions with key stakeholders
• Collaborate across functions to meet customer needs
• Deliver real-time access support
• Work with Patient Specialty Services to ensure a seamless customer experience
• Use digital tools and omni-channel strategies to personalize customer outreach
• Engage customers through virtual and face-to-face settings
• Complete required initial training, including home study

Cardiovascular Territory Account Specialist

Manager

• Drive product pull-through in targeted Priority Accounts and Affiliated Healthcare Systems within the cardiovascular brand portfolio
• Develop and implement strategic business plans for identified top Priority Accounts and Affiliated Healthcare Systems
• Build institutional advocacy around formulary adoption of cardiovascular brands
• Develop, coordinate, and implement institution-centric programs
• Build relationships with administrative, clinical, operational, and financial decision makers and partners
• Optimize pathways, transitions of care, treatment protocols, and workflow enablement
• Conduct periodic customer needs assessments and communicate insights and activities
• Identify and enable injection locations suitable to account archetype and pathway
• Integrate workflow and EMR with administrative stakeholders and cross-functional teams
• Apply knowledge of inpatient and outpatient billable reimbursement, market economics, access models, payment programs, and industry trends
• Maintain awareness of Novartis price offerings and inform account administrators
• Create and maintain targeted institutional-specific business plans with local partners
• Anticipate and address business opportunities and challenges across disease state, marketplace, competitors, industry, and cross-functional activities
• Provide product and disease state presentations to physicians and staff
• Lead cross-functional teams to create, implement, and update business plans
• Support team members in identifying business opportunities and diagnosing issues within assigned accounts and healthcare systems
• Travel throughout the assigned geography and drive/fly within the territory

Manager, Cardiovascular Priority Accounts

• Navigate and resolve account challenges with tailored solutions
• Build strategic territory plans aligned with shared priorities to drive product demand and improve patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
• Apply market, competitive landscape, and cross-functional knowledge to anticipate opportunities and respond to challenges
• Use territory data and market trends to uncover local insights and lead customer engagements virtually or in person
• Facilitate planning sessions with key stakeholders to solve complex challenges across functions
• Deliver real-time access support and collaborate with Patient Specialty Services (PSS)
• Use digital tools and omni-channel strategies to personalize outreach across virtual and face-to-face settings
• Serve as primary point of contact for accounts and healthcare providers, building connections and identifying shared priorities

Allergy Territory Account Specialist – Long Island / Queens

Customer Success Manager

• Lead and execute an integrated communications, engagement, and culture strategy across the Development Unit
• Develop and deliver strategic communications articulating Development Unit priorities, achievements, and value creation
• Advance portfolio strategy initiatives and business development priorities through cross-functional collaboration
• Lead competitive intelligence activities and provide actionable portfolio insights
• Drive Novartis participation in TransCelerate activities, including stakeholder alignment, portfolio oversight, leadership engagement, and internal communications
• Facilitate cross-functional forums and leadership discussions
• Support portfolio governance, prioritization, resource planning, and risk management
• Prepare strategic analyses, reports, and presentations for senior leadership reviews and decision-making forums
• Establish and maintain SharePoint-based collaboration and knowledge-sharing platforms
• Champion innovation, continuous improvement, inclusion, transparency, and high performance

Cardiovascular Territory Account Specialist

Manager, Cardiovascular Priority Accounts

Allergy Territory Account Specialist – Long Island / Queens

Director, CRM DU Strategy – Engagement