Novo Nordisk

Technician

• Improve systems and equipment reliability on the assigned process
• Reduce system and equipment downtime and support operation of the assigned process
• Follow all safety, environmental, and standard operating procedure requirements
• Support development and establishment of maintenance procedures, maintenance plans, and spare parts lists
• Perform corrective and preventive maintenance on assigned processes
• Document all maintenance activities correctly in SAP
• Partner with process owners to improve process equipment performance and reliability
• Train fellow technicians in areas of expertise and learn new systems
• Use Systematic Problem Solving tools for root cause analysis and equipment issue resolution
• Suggest practical equipment and department work-practice improvements
• Collaborate with Responsible Engineers and Manufacturing personnel to troubleshoot equipment problems
• Support event response activities and document problems through resolution
• Perform other assigned accountabilities

Maintenance Technician I, Welder

Operations

• Facilitate project execution and project controls
• Lead tactical and long-term production processes and strategic activities
• Drive project and operational deliverables
• Manage operational aspects of projects, including cost, quality, and schedule requirements
• Build and maintain the operations team
• Lead activities to drive operational performance and process/technical improvements
• Maintain team standardization
• Ensure employee engagement, motivation, and development
• Drive a safe workplace culture and ensure safety and environmental requirements are met
• Ensure robust processes meet quality objectives, specifications, and requirements
• Drive shift project performance to meet business and stakeholder needs
• Eliminate issues and simplify processes
• Align process activities with lead-time targets
• Set direction based on site goals
• Drive process performance to meet business and customer needs
• Drive operational standardization and collaboration with other shift teams
• Operate the process in a cLEAN® way
• Manage personnel issues, hiring/firing, and vacation planning for shift team members
• Coach, develop, and engage direct reports
• Integrate quality and business ethics into decisions
• Confirm project and process standards
• Maintain individual development plans, annual goals, measurements, learning plans, and aspiration plans for reporting personnel
• Manage the application and communication of Novo Nordisk policies, procedures, and Novo Nordisk Way
• Report to the Senior Manager, Operations

Manager, Shift Operations API – C Shift

Medical Director

• Provide field coaching, mentorship, and management to field-based Medical Liaisons
• Develop and implement strategies aligned with territory archetypes
• Manage relationships with key opinion leaders, organized providers, academic institutions, integrated delivery networks, and other healthcare organizations
• Provide timely, current scientific information aligned with healthcare-provider needs and the NNI patient value framework
• Ensure personal development and collaboration between Medical Liaisons and other Novo Nordisk units
• Represent Field Medical Affairs throughout the US affiliate and globally as needed
• Provide administrative and management support for the field-based FMA program
• Ensure compliance with laws, regulations, and company policies
• Establish operating policies and procedures affecting the work unit
• Develop budgets, schedules, and performance standards
• Lead and participate in area and national projects, team meetings, and training
• Maintain detailed knowledge of Novo Nordisk, its products, scientific research, and publications
• Coordinate FMA activities at medical and scientific meetings and symposia
• Present at assigned symposia and maintain relationships with healthcare providers
• Convey appropriate use of Novo Nordisk products and support representatives with physician questions
• Participate in Marketing and Sales meetings and provide industry insight
• Identify investigators for clinical trials and future research areas
• Respond to medical questions in compliance with legal, regulatory, and company guidelines
• Review direct-report expense reports, time, activities, budgets, and plans
• Channel information and respond to Medical Liaison support requests involving research, teaching, CME, product information, technical services, consulting, and clinical studies
• Develop relationships with thought leaders in collaboration with field-based Regional and Medical Management teams
• Assist with presentations for Pre-POA, POA, and other company meetings
• Support product and clinical-data education with Sales Training using approved resources
• Address potential policy violations promptly and appropriately
• Assist with recruitment and selection of staff
• Set and review annual goals and coach personnel on individual development plans
• Communicate policies, procedures, and organizational changes
• Coordinate training and development approaches with other Field Directors
• Ensure personnel understand strategic and therapeutic priorities and accountability for results
• Evaluate Medical Liaisons in the field and provide documented feedback and guidance
• Mentor Field Directors, Medical Liaisons, and Regional Medical Scientists
• Prepare Medical Liaisons for field activities by reviewing agendas and presentations
• Build reporting personnel’s technical, scientific, business, communication, and motivational capabilities
• Spend field time with direct reports to coach and develop personnel and assess workforce needs
• Travel overnight 50–75% across the Southeast territory

Director, Medical Affairs – Diabetes & Renal

• Handle samples, including packing, withdrawing samples from stability chambers and sending them for analysis
• Establish studies in gLIMS (Global Laboratory Information Management System)
• Handle in-use studies, temperature cycling studies and light studies
• Coordinate sample logistics with stakeholders
• Review study protocols
• Participate in development projects focused on optimisation and automation of stability processes
• Support operational stability studies for new drug products and reference materials
• Collaborate with scientists from New Product Introduction and CMC

Laboratory Technician

General

• Facilitate overall governance board logistics, including agenda setting, meeting scheduling, minutes and actions tracking
• Manage tracking and oversight of surveillance and assessment of emerging pharmacovigilance regulations, guidelines and industry best practices
• Provide operational support for maturity and inspection readiness of pharmacovigilance processes, standards and procedures
• Oversee completeness of impact assessments across the pharmacovigilance system
• Implement activities ensuring training completeness and timeliness within the pharmacovigilance system
• Support inspection readiness related to training records
• Deputise ownership of specific procedural documentation within the PV Process Excellence team
• Support strategic governance and continuous improvement of global pharmacovigilance processes and ways of working
• Collaborate with the Director of PV Process Excellence, EU QPPV, Deputy QPPVs, Global Patient Safety leadership and cross-functional stakeholders

PV Process Excellence Specialist

• Improve systems and equipment reliability on the assigned process
• Reduce system/equipment downtime and support operation of the assigned process
• Follow all safety, environmental, and Standard Operating Procedure requirements
• Support development and establishment of maintenance procedures, maintenance plans, and spare parts lists
• Perform corrective and preventative maintenance on assigned processes in a timely manner
• Document all maintenance activities correctly in SAP
• Partner with process owners to improve process equipment performance and reliability
• Train fellow technicians in areas of expertise and learn new systems
• Use Systematic Problem Solving tools to perform root cause analysis and resolve equipment issues
• Suggest practical equipment and department work-practice improvements
• Collaborate with Responsible Engineers and Manufacturing personnel to troubleshoot equipment problems
• Report to the Manager/Supervisor, Maintenance
• Perform other assigned accountabilities

Maintenance Technician I – General

• Facilitate overall governance board logistics, including agenda setting, meeting scheduling, minutes and actions tracking
• Manage tracking and oversight of surveillance and assessment of emerging pharmacovigilance regulations, guidelines and industry best practices
• Provide operational support for maturity and inspection readiness of pharmacovigilance processes, standards and procedures
• Oversee completeness of impact assessments across the pharmacovigilance system
• Implement activities ensuring training completeness and timeliness within the pharmacovigilance system
• Support inspection readiness related to training records
• Deputise ownership of specific procedural documentation
• Support strategic governance and continuous improvement of global pharmacovigilance processes and ways of working
• Work with the Director of PV Process Excellence, EU QPPV, Deputy QPPVs, Global Patient Safety leadership and cross-functional stakeholders

• Support rebate processing and business assurance activities under Rebate Operations & Insights
• Ensure timely and accurate rebate payments for Strategic and Non-Strategic customers across Commercial, Part D, and Coverage Gap
• Review and analyze rebate calculation results and identify and report status and exceptions
• Provide analytical and consulting services for Business Assurance projects
• Assist customers and management with contract and payment questions and troubleshoot issues
• Assist with internal and external audits
• Create special reports and provide management analysis based on trends and needs
• Ensure accurate finance and treasury reporting, including monthly treasury reporting and reconciliations
• Identify and analyze performance trends and provide recommendations and insights
• Identify missing claims data and work with customers to obtain it
• Input, review, validate, process, and analyze rebate payments and adjustments ranging from $100K to $200M or more
• Prepare contract reports for field sales and home office management
• Distribute funds and reporting to field sales and rebate customers
• Review contract terms and conditions and ensure rebate systems reflect them accurately
• Review and recommend contract language to management
• Format and manipulate incoming claims data
• Support data loading, validation, tracking, and scrubbing of rebate claims data
• Work with external vendors and customers to resolve data issues
• Maintain accurate payment and contract documentation
• Generate and distribute supporting reconciliation reports
• Assist with enhancements to data validation and rebate systems
• Create and maintain rebate agreements in the rebate system
• Ensure A/P vendor information is accurate and payments are issued as expected
• Ensure activities meet service-level agreements and Sarbox controls
• Maintain membership and formulary linkages in the rebate system
• Perform ad hoc Business Assurance reporting and participate in compliance projects

Maintenance Technician I, Welder

Manager, Shift Operations API – C Shift

Director, Medical Affairs – Diabetes & Renal

Laboratory Technician

PV Process Excellence Specialist

Maintenance Technician I – General

PV Process Excellence Specialist

Rebate Operations Specialist