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Tier II Engineer
On Call Compliance SolutionsPosted 10/19/2026full-timeVirginia Beach • Virginia • United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving technical issues related to Windows 10/11, Microsoft 365 administration, and network troubleshooting. Capable of providing exceptional client support while maintaining accurate documentation and collaborating with internal teams.
Highest-signal resume keywords
Windows 10/11 TroubleshootingMicrosoft 365 AdministrationNetwork TroubleshootingRemote Monitoring And Management ToolsTechnical Documentation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Diagnose and resolve Windows 10/11 workstation, laptop, application, peripheral, software, performance, operating system, and user profile issues
- Perform workstation imaging, Windows upgrades, system rebuilds, and hardware replacements
- Provide remote and onsite technical support to business clients
- Troubleshoot printers, scanners, network copiers, and scan-to-email functionality
- Administer Microsoft 365, Exchange Online, SharePoint, OneDrive, and Microsoft Teams
- Manage user accounts, shared mailboxes, permissions, licensing, and multifactor authentication
- Troubleshoot Microsoft Entra ID authentication, account access, and synchronization issues
- Support Microsoft Intune device enrollment and endpoint management
- Assist with Microsoft 365 GCC High environments and Azure Virtual Desktop under senior engineering guidance
- Coordinate Microsoft licensing changes and provisioning with internal teams
- Troubleshoot business networks, internet connectivity, DNS, DHCP, VPNs, wireless infrastructure, firewalls, switches, wireless access points, IP phones, and network-connected devices
- Coordinate with internet service providers and telecommunications vendors
- Troubleshoot Windows Server, Active Directory, Group Policy, Remote Desktop Services, and file-sharing issues
- Monitor backup alerts, assist with restoration requests, and coordinate with backup vendors
- Deploy and maintain endpoint protection, managed detection and response, and security monitoring solutions
- Support application allowlisting, endpoint privilege management, security policy configuration, email security, identity protection, MFA, and endpoint encryption
- Review and respond to routine security alerts, escalating potential incidents to the Security team
- Deploy and configure standardized cybersecurity solutions for new and existing clients
- Assist with client environments subject to CMMC and NIST SP 800-171 requirements
- Assist with onboarding new clients into managed IT services platforms
- Install and configure remote monitoring and management agents, security applications, and endpoint protection tools
- Deploy new and replacement workstations, including software installation, user configuration, and connectivity testing
- Support infrastructure upgrades, firewall installations, and client technology transitions
- Follow deployment procedures and escalate complex technical issues when appropriate
- Perform basic client website content updates and troubleshooting, primarily within WordPress
- Communicate directly with clients through phone, email, and remote support sessions
- Provide timely updates regarding troubleshooting progress, scheduled work, and issue resolution
- Maintain accurate ticket documentation within the professional services automation platform
- Document troubleshooting steps, technical configurations, and completed work
- Collaborate with internal engineering, cybersecurity, and account management teams
- Identify opportunities to improve client environments and refer appropriate recommendations to the Sales team
- Resolve technical issues efficiently, deliver excellent client service, maintain accurate documentation, support secure client environments, and continue developing technical expertise
Requirements
What you’ll need- Minimum 3 years of professional IT support experience, preferably including 1–2 years in a Tier II or Managed Service Provider environment
- Strong Windows 10/11 troubleshooting and workstation administration skills
- Experience administering Microsoft 365, Exchange Online, Entra ID, and user licensing
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, wireless networking, and firewall fundamentals
- Familiarity with Windows Server, Active Directory, Group Policy, and file-sharing permissions
- Experience using remote monitoring and management (RMM) tools and IT ticketing systems
- Ability to independently troubleshoot and resolve routine Tier II technical issues
- Strong organizational skills and attention to technical documentation
- Excellent written and verbal communication skills
- Ability to manage multiple client requests and prioritize competing technical issues
- Valid driver's license and reliable transportation for occasional client site visits
- Willingness to participate in an after-hours on-call rotation
- Preferred: previous Managed Service Provider experience
- Preferred: Google Workspace experience
- Preferred: EHI systems and avoiding PHI best practices
- Preferred: Microsoft 365 GCC High or regulated government contractor environment experience
- Preferred: familiarity with CMMC, DFARS, or NIST SP 800-171
- Preferred: next-generation firewalls, VPNs, and network security policies
- Preferred: Microsoft Intune, Autopilot, and endpoint deployment
- Preferred: application allowlisting, managed EDR, SIEM, and identity threat detection
- Preferred: backup and disaster recovery solutions
- Preferred: basic WordPress administration
- Preferred: supporting multiple clients across different technical environments
- Preferred certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Azure Fundamentals (AZ-900)
- Certifications are preferred but not required; relevant hands-on experience and demonstrated technical ability will be strongly considered
Benefits
Comp & perks- Employer-sponsored health insurance with 50% of employee-only premiums paid by the company
- Company-paid $50,000 life insurance policy
- Employer-paid short-term and long-term disability insurance
- Optional dental, vision, supplemental life, and additional insurance coverage
- SIMPLE IRA retirement plan with a 3% employer match after meeting eligibility requirements
- 128 hours of annual paid time off for eligible full-time employees, with additional PTO based on tenure
- Professional development and certification opportunities
- Opportunities for advancement into senior engineering, cloud infrastructure, and cybersecurity positions
- Collaborative team environment with access to experienced technical professionals
- Potential commission compensation through qualifying business opportunities, including equipment and software sales, new managed IT service agreements, cybersecurity and compliance consulting, eligible cloud engineering and migration projects, and other qualifying products and services
- Remote and onsite technical support work
- After-hours on-call rotation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workstation AdministrationTCP/IPDNSDHCPVPNsActive DirectoryGroup PolicyEndpoint ProtectionApplication AllowlistingBackup Solutions
Soft Skills
Organizational SkillsAttention To DetailWritten CommunicationVerbal CommunicationClient Service
Tools & Technologies
Microsoft TeamsMicrosoft IntuneAzure Virtual DesktopWordPressProfessional Services Automation Platform
Certifications & Qualifications
CompTIA Network+CompTIA Security+Microsoft Certified: Endpoint Administrator Associate (MD-102)Microsoft 365 Certified: Administrator Expert (MS-102)Microsoft Certified: Azure Fundamentals (AZ-900)
Industry Keywords
Managed Service ProviderCMMCNIST SP 800-171EHI SystemsNetwork Security Policies