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BLUE ORIGIN
Posted: 10/19/2026Unified Collaboration Engineer
Verizon
Posted: 10/19/2026UnityVoIP
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Unified Communications systems, including Cisco and Ribbon technologies, with a strong focus on operations support, troubleshooting, and documentation. Proven ability to mentor junior personnel and support military or federal government telecommunications initiatives.
Highest-signal resume keywords
Cisco Unified Call Manager (CUCM)Cisco CCNP CollaborationRibbon TechnologiesDOD 8570 Compliant - Security+Active Secret Security Clearance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure
- Serve as subject matter expert for operations support and Service Delivery within Navy Enterprise VoIP, VTC, and general Unified Collaboration support
- Design, configure, implement, and troubleshoot Navy unified communications systems and applications
- Provide Tier III resolution and support Tier IV
- Participate in varying implementation projects
- Maintain enterprise Cisco voice, video, and presence systems as part of the UC Team
- Understand codecs and protocols for Cisco and Ribbon technologies
- Implement Cisco/Ribbon gateways
- Assist with basic network troubleshooting
- Create, maintain, and update voice/video systems documentation
- Support IP communication networks in operations
- Mentor and develop junior personnel
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Active Secret Security Clearance or the ability to obtain it
- Located near a NAVY base (i.e. San Diego or Norfolk, etc)
- DOD 8570 Compliant - Security+
- Federal Gov or Military Agency experience in Telecom space
- Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience
- Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite
- Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS), CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, and Cisco Telepresence Management (TMS)
- Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics
- Proven experience and solid understanding of SIP and PRI circuits
- Strong knowledge of networking principles
- Excellent testing and troubleshooting skills
- Strong verbal and written communication
- Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures and network assessments
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home & auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Other incentives
- Potential premium pay such as overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Unified Communications Systems DesignTroubleshooting Cisco Voice and Video SystemsImplementation of Cisco/Ribbon GatewaysUnderstanding of SIP and PRI CircuitsNetwork TroubleshootingDocumentation of Voice/Video SystemsSupport for IP Communication NetworksExperience with Session Border ControllersKnowledge of Networking PrinciplesExperience with Cisco Telepresence Management (TMS)
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationExceptional Documentation SkillsMentoring Junior Personnel
Tools & Technologies
Cisco Unity Connection ServerCisco Video Communication Server (VCS)Cisco Telepresence MCU ChassisCisco Meeting Server (CMS)Cisco PrimeCisco Emergency ResponderCisco Unified AttendantCisco IM and Presence Services
Certifications & Qualifications
Bachelor’s DegreeActive Secret Security ClearanceDOD 8570 Compliant - Security+
Industry Keywords
Navy Enterprise VoIPUnified Collaboration SupportFederal Government TelecommunicationsMilitary Agency ExperienceTelecom Space