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BLUE ORIGIN
Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Unified Communications systems, including Cisco and Ribbon technologies, with a strong focus on implementation, troubleshooting, and documentation. Proven ability to support military and federal operations while mentoring junior personnel and maintaining high standards of service delivery.
Highest-signal resume keywords
Cisco Unified Call Manager (CUCM)Cisco CCNP CollaborationRibbon TechnologiesDOD 8570 Compliant - Security+Active Secret Security Clearance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Support UC Engineering and operational support on the US Navy NMCI UC Infrastructure
- Serve as a subject matter expert for operations support and service delivery within Navy Enterprise VoIP, VTC, and general Unified Collaboration
- Design, configure, implement, and troubleshoot Navy unified communications systems and applications
- Provide Tier III resolution and support Tier IV
- Participate in varying implementation projects
- Work as part of the UC Team to maintain enterprise Cisco voice, video, and presence systems
- Understand Cisco and Ribbon codecs and protocols
- Implement Cisco/Ribbon gateways
- Assist with basic network troubleshooting
- Create, maintain, and update voice/video systems documentation
- Support IP communication networks in operations
- Mentor and develop junior personnel
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Active Secret Security Clearance or the ability to obtain it
- Located near a NAVY base, such as San Diego or Norfolk
- DOD 8570 Compliant - Security+
- Federal Government or Military Agency experience in the Telecom space
- Cisco CCNP Collaboration / Ribbon Technologies preferred, or related experience
- Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite
- Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS), CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, and Cisco Telepresence Management (TMS)
- Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics
- Proven experience and solid understanding of SIP and PRI circuits
- Strong knowledge of networking principles
- Excellent testing and troubleshooting skills
- Strong verbal and written communication
- Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures, and network assessments
Benefits
Comp & perks- Medical, dental, and vision coverage
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay opportunities such as overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Other incentives
- Hybrid work arrangement with work from home and a minimum of three days per week in the office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Unified Communications Systems DesignTroubleshooting Cisco Voice and Video SystemsNetwork TroubleshootingSIP and PRI Circuit UnderstandingCisco/Ribbon Gateway ImplementationCisco Telepresence Management (TMS)Cisco Video Communication Server (VCS)Cisco Meeting Server (CMS)Cisco Emergency ResponderSession Border Controllers
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationExceptional Documentation SkillsMentoring Junior Personnel
Tools & Technologies
Cisco PrimeCisco Unity Connection ServerCisco Telepresence MCU ChassisCisco Unified AttendantCisco IM and Presence Services
Certifications & Qualifications
Bachelor's DegreeActive Secret Security ClearanceDOD 8570 Compliant - Security+Cisco CCNP Collaboration
Industry Keywords
Unified CollaborationNavy Enterprise VoIPTelecomFederal Government ExperienceMilitary Agency Experience