Peraton

IT Support

• Provide technical analysis and remote support for enterprise software, desktop computing, network connectivity, mobile devices, and related IT services
• Assess incidents and service requests, gather technical and customer information, determine troubleshooting approaches, and implement or coordinate corrective actions
• Diagnose and resolve common technical issues using documented procedures and IT service management practices
• Determine when incidents require escalation and coordinate with appropriate technical organizations
• Maintain ownership of incidents and requests through resolution or escalation, documenting required actions and providing customer updates
• Communicate with customers to clarify issues, gather diagnostic information, provide status updates, explain resolutions, and confirm service restoration
• Analyze recurring issues and incident information to identify trends, knowledge gaps, and service improvement opportunities
• Create and maintain technical documentation, incident records, troubleshooting information, and knowledge articles
• Monitor ServiceNow dashboards and operational queues for at-risk incidents and requests
• Analyze ticket status, workload, aging, and service-level information and escalate risks
• Participate in shift turnover activities and communicate significant incidents and unresolved issues
• Prepare and communicate scheduled operational reports and shift deliverables
• Coordinate with Service Desk colleagues, CAEIO technical teams, and stakeholders to resolve incidents and fulfill requests
• Support new or modified Service Desk processes, tools, technologies, policies, and procedures
• Perform IT service management and operational support activities within the scope of the position

Customer Support Specialist – Technical

• Provide technical analysis and remote support for enterprise software, desktop computing, network connectivity, mobile devices, and related IT services via telephone, email, chat, and enterprise service management platforms
• Assess incidents and service requests, gather technical and customer information, determine troubleshooting approaches, and implement or coordinate corrective actions
• Diagnose and resolve common technical issues using documented procedures, knowledge resources, technical documentation, and IT service management practices
• Determine when incidents require escalation and coordinate with appropriate technical organizations
• Maintain ownership of incidents and requests through resolution or escalation, providing timely customer updates and documenting actions
• Communicate with customers to clarify issues, gather diagnostic information, provide status updates, explain resolutions, and confirm service restoration
• Analyze recurring issues to identify trends, knowledge gaps, and service improvement opportunities
• Create and maintain technical documentation, incident records, troubleshooting information, and knowledge articles
• Improve Knowledge Base content by documenting troubleshooting techniques, solutions, workarounds, and lessons learned
• Apply ITIL-based Incident Management and Request Fulfillment practices while complying with government policies, security requirements, SLAs, and SLOs
• Monitor ServiceNow dashboards and operational queues and address unassigned, aging, pending, or at-risk incidents and requests
• Analyze ticket status, workload, aging, and service-level information and escalate risks to Service Desk leadership
• Participate in shift turnover and communicate significant incidents, unresolved issues, service impacts, and operational concerns
• Prepare and communicate scheduled operational reports and shift deliverables
• Coordinate with Service Desk colleagues, CAEIO technical teams, and stakeholders to facilitate incident resolution and service restoration
• Maintain working knowledge of Service Desk processes, enterprise applications, support procedures, and operational responsibilities
• Recommend improvements to processes, procedures, knowledge resources, and customer support practices
• Support implementation of new or modified Service Desk processes, tools, technologies, policies, and procedures
• Perform other IT service management and operational support activities within the scope of the position

Full-stack Engineer

• Develop and support operational processes, documentation, and procedures for system sustainment
• Gather, analyze, and maintain system requirements for technical solution development
• Support deployment and integration of system capabilities across mission frameworks
• Serve as a primary point of contact for coordination with internal teams and external partners
• Collaborate with developers and engineers to support system functionality and enhancements
• Assist in troubleshooting, maintenance, and operational support of fielded systems
• Support integration and interoperability across distributed and mission systems

Software Architect

• Support and maintain the Medicare Fee for Service claims processing system
• Provide maintenance and operations support for the Medicare Durable Medical Equipment contract
• Design, code, unit test, debug, and implement enhancements and fixes in the mainframe health claims processing system
• Develop complex components within the mainframe environment
• Lead and participate in design activities and provide technical guidance
• Build and execute unit test plans, test cases, and test data for COBOL and Assembler components
• Install changes into internal testing regions and troubleshoot and resolve defects
• Identify process improvements and maintain current technical documentation
• Translate customer goals and requirements into actionable team work items
• Represent the team to clients on technical matters
• Provide technical solutions to complex problems and contribute to strategic technical direction
• Consult with team members, organizations, clients, and vendors on complex technical issues
• Provide time and resource estimates for tasks and projects
• Mentor and provide technical guidance to junior and mid-level developers

COBOL Software Developer

Administration

• Manage a diverse portfolio of government contracts across various types, complexities, and sizes
• Identify and advise program teams on contract cost and performance risk
• Build and maintain strong internal and external customer relationships
• Serve as contractual expert for Project Managers and guide teams on requirements
• Partner with program teams and/or customers to solve complex challenges
• Advise program and organizational leadership on contractual rights and obligations
• Develop and communicate holistic assessments of contract terms, conditions, implications, and proposed changes
• Monitor program performance for conformance to proposals, legal requirements, customer specifications, and government regulations
• Draft and revise contract letters, change agreements, and contract performance responses
• Execute, facilitate, and support program change management and customer conflict resolution
• Contribute to proposal efforts through price/cost proposals and narratives
• Analyze, draft, and negotiate Teaming Agreements, NDAs, MOUs, MOAs, and other binding instruments
• Prepare and disseminate information regarding contract status, compliance, modification, deviation, negotiation, and termination
• Lead contract start-up and closeout processes

Senior Advisor, Contracts Administration

• Manage a diverse portfolio of government contracts across various types, complexities, and sizes
• Identify and advise program teams on contract cost and performance risk
• Build and maintain strong internal and external customer relationships
• Act as a collaborative team leader to resolve issues and streamline processes
• Serve as the contractual expert for Project Managers and guide teams through contractual requirements and challenges
• Partner with internal program teams and/or customers to address complex challenges and deliver solutions
• Advise program teams and organizational leadership on contractual rights and obligations
• Develop and communicate holistic assessments of contract terms, conditions, implications, and changes
• Monitor program performance for conformance to proposals, legal requirements, customer specifications, and government regulations
• Draft and revise contract letters, change agreements, and contract performance responses
• Execute, facilitate, and support program change management and customer conflict resolution
• Contribute to proposal efforts through price/cost proposals and narratives
• Analyze, draft, and negotiate Teaming Agreements, NDAs, MOUs, MOAs, and other binding instruments
• Prepare and disseminate information regarding contract status, compliance, modification, deviation, negotiation, and termination
• Lead contract start-up and closeout processes
• Champion sound business principles supporting departmental and divisional goals

Senior Contracts Administration Advisor

DevOps Engineer

• Operate and maintain production infrastructure services and applications, ensuring availability, reliability, performance, security, and operational health
• Monitor services and applications using SLIs, SLOs, dashboards, alerts, and observability tools
• Improve detection, diagnosis, and resolution of operational issues
• Partner with application teams to define observability requirements and implement metrics, logs, traces, dashboards, and alerts
• Manage production incidents and service disruptions, including on-call response, troubleshooting, service restoration, root-cause analysis, and post-incident corrective actions
• Execute application and infrastructure releases through deployment pipelines, including staging and production promotion, validation, rollback, and release troubleshooting
• Manage the operational lifecycle of infrastructure, including upgrades, patching, configuration changes, maintenance, and technology refreshes
• Assess and improve service resilience through capacity planning, performance testing, failure-mode analysis, disaster recovery, backup, failover, and recovery testing
• Identify and address reliability risks and operational technical debt using reliability metrics, incident trends, capacity data, and service health indicators
• Automate operational activities using an everything-as-code approach
• Collaborate with platform engineering and application teams to identify operational requirements and improve environment reliability and operability

Site Reliability Engineer – Night Shift

Database Administrator

• Serve as the Database SME, providing technical expertise and guidance to development and technical teams
• Lead database design, data modeling, performance tuning, optimization, implementation, and operational support
• Design, implement, and support MongoDB and relational database environments, including Oracle
• Design, implement, and support large-scale databases exceeding 5TB, ensuring scalability, reliability, and performance
• Troubleshoot complex database issues and identify opportunities for performance and operational improvements
• Support Databricks and enterprise-level data solutions
• Collaborate with developers, architects, and technical teams to develop and maintain scalable, high-performing database solutions

Database Administrator – MongoDB, Oracle

Business Analyst

• Serve as the dedicated SME for NOAA Fisheries business processes, data systems, and stakeholder coordination
• Document NOAA Fisheries-specific consultation requirements, including marine and anadromous species regulatory requirements, Critical Habitat designations, and listing status standards
• Elicit and document NOAA Fisheries data system requirements, including authoritative source identification, data access pathways, refresh cadences, and data stewardship contacts
• Coordinate with NOAA Fisheries SMEs to obtain approval on schema harmonization decisions and ensure all data modifications are authorized
• Facilitate iterative range map review cycles with NOAA Fisheries SMEs and coordinate input on map accuracy and completeness
• Support development of NOAA Fisheries-specific decision logic and template content requirements
• Coordinate NOAA Fisheries co-signature on the ESA Section 7 Compliance Validation Checklist
• Facilitate NOAA Fisheries partner office participation in pilot consultation workflows
• Serve as the primary liaison between the Peraton team and NOAA Fisheries
• Support integration of marine and anadromous species data into the existing FWS platform, creating a unified experience for ESA-listed species

• Support Endangered Species Act Section 7 compliance validation from a software development perspective
• Validate decision logic correctness, template content completeness, and consultation routing accuracy
• Develop and maintain production migration runbook application-layer components
• Document deployment sequences, verification steps, and rollback procedures
• Lead remediation of Critical and High severity application defects identified during testing, pilot consultations, and government demonstrations
• Support post-deployment monitoring of system availability, species list accuracy, logic performance, and user-reported issues
• Implement live consultation feedback into system updates
• Contribute to the Production Deployment Report by documenting deployment outcomes and post-deployment monitoring results
• Support development of Final Operational Playbooks by documenting application-layer operational procedures and maintenance workflows
• Enforce code review requirements and maintain code in the version-controlled repository

Senior Software Engineer – Compliance, Production Support

• Operate and maintain production infrastructure services and applications, ensuring availability, reliability, performance, security, and operational health
• Monitor services and applications using SLIs, SLOs, dashboards, alerts, and observability tools
• Improve detection, diagnosis, and resolution of operational issues
• Partner with application teams to define observability requirements and implement metrics, logs, traces, dashboards, and alerts
• Manage production incidents and service disruptions, including on-call response, troubleshooting, service restoration, root-cause analysis, and post-incident corrective actions
• Execute application and infrastructure releases through deployment pipelines, including staging and production promotion, validation, rollback, and release troubleshooting
• Manage the operational lifecycle of deployed infrastructure, including upgrades, patching, configuration changes, maintenance, and technology refreshes
• Assess and improve service resilience through capacity planning, performance testing, failure-mode analysis, disaster recovery, backup, failover, and recovery testing
• Identify and address reliability risks and operational technical debt using reliability metrics, incident trends, capacity data, and service health indicators
• Automate operational activities using an everything-as-code approach
• Collaborate with platform engineering and application teams on operational requirements and reusable infrastructure building blocks
• Continuously improve the reliability and operability of the environment

Site Reliability Engineer – Evening Shift

• Operate and maintain production infrastructure services and applications, ensuring availability, reliability, performance, security, and operational health
• Monitor services and applications using SLIs, SLOs, dashboards, alerts, and observability tools; improve detection, diagnosis, and resolution of operational issues
• Partner with application teams to define observability requirements and implement metrics, logs, traces, dashboards, and alerts
• Manage production incidents and service disruptions, including on-call response, troubleshooting, service restoration, root-cause analysis, and post-incident corrective actions
• Execute application and infrastructure releases through deployment pipelines, including staging and production promotion, validation, rollback, and release troubleshooting
• Manage the operational lifecycle of deployed infrastructure, including upgrades, patching, configuration changes, maintenance, and technology refreshes
• Assess and improve service resilience through capacity planning, performance testing, failure-mode analysis, disaster recovery, backup, failover, and recovery testing
• Identify and address reliability risks and operational technical debt using reliability metrics, incident trends, capacity data, and service health indicators
• Automate operational activities using an everything-as-code approach
• Collaborate with platform engineering and application teams to identify operational requirements and improve infrastructure building blocks, reliability, and operability

Site Reliability Engineer – Day Shift

• Support the Department of Defense’s next-generation enterprise Identity, Credential, and Access Management platform
• Analyze business processes and document requirements for the AMASS program
• Collaborate with cross-functional federal and contractor teams
• Gather, validate, and document business, functional, and technical requirements
• Develop user personas, use cases, workflow diagrams, wireframes, interface mockups, and functional specifications
• Support mobile authentication, enrollment, account recovery, proxy access, and partner application integration
• Analyze workflows and system processes to identify gaps, efficiencies, and improvement opportunities
• Translate operational needs into actionable requirements for technical teams
• Develop Requirements Traceability Matrices, business process documentation, user stories, functional specifications, and process maps
• Support development, testing, and implementation through requirements traceability
• Document mobile authentication user journeys and API integration guidance
• Assist with backlog refinement, prioritization, and sprint planning in an Agile environment
• Facilitate meetings, capture action items, and maintain communication across program teams
• Ensure compliance with federal standards, program governance, and data security requirements
• Provide ongoing support, reporting, and analytical insights to program managers and government stakeholders

Business Analyst – Identity & Authentication

• Lead the data migration strategy from the legacy IBM IAM solution to the new target IAM platform
• Develop and maintain the end-to-end data migration roadmap, including discovery, profiling, cleansing, mapping, transformation, test migration, validation, cutover, rollback, and post-migration support
• Define source-to-target mappings between IBM IAM data structures and new target data models
• Preserve identity-to-account, account-to-entitlement, group-to-role, role-to-policy, and user-to-access relationships throughout migration
• Design repeatable and auditable migration pipelines using SQL, scripting, ETL tools, APIs, or platform-native migration utilities
• Support integration with IAM platform components, including directory services, federation services, access management, authorization, and MFA solutions
• Ensure migrated data supports authentication, authorization, federation, provisioning, governance, access reviews, and Zero Trust-aligned access control models
• Protect identity data throughout extraction, staging, transformation, migration, and validation
• Align data migration and IAM modernization activities with federal and enterprise security requirements
• Oversee systems engineering and data engineering activities across multiple concurrent workstreams
• Lead technical planning, cost and schedule input, execution planning, technical performance metrics, and risk mitigation strategies
• Coordinate across IAM, database, cloud, infrastructure, cybersecurity, application, testing, and business teams
• Manage technical risks related to data loss, incorrect access assignments, migration defects, cutover timing, security exposure, and operational disruption
• Support Agile/Scrum teams by assessing impacts of enhancements, defects, data issues, or migration requests
• Communicate technical progress, risks, dependencies, and decision points to technical and non-technical stakeholders
• Oversee engineering and operational support for the IBM IAM solution, including identity repositories, account data, entitlement data, access control data, and associated database platforms
• Support the stability, integrity, and efficient operation of existing IAM systems, databases, directories, integrations, and infrastructure
• Analyze identity data models, schemas, attributes, roles, groups, entitlements, privileged accounts, and access relationships
• Identify data quality issues, duplicate identities, orphaned accounts, inactive accounts, stale entitlements, missing attributes, and broken role or group mappings

Senior Technical Lead – IAM Data Integration and Migration

ServiceNow

• Design and develop custom ServiceNow applications using App Engine Studio and/or traditional scoped application development
• Build solutions beyond out-of-the-box functionality, including custom modules, data models, platform extensions, and Service Portal widgets
• Clone, extend, and customize existing ServiceNow modules for customer-specific requirements
• Develop workflows, automation, and integrations with external systems
• Write, test, and debug ServiceNow scripts
• Develop custom UI components
• Ensure solutions are scalable, maintainable, and aligned with ServiceNow best practices
• Gather and analyze requirements and translate them into technical solutions
• Research and adapt ServiceNow platform capabilities as needed
• Collaborate with developers and team members in an Agile/DevSecOps environment
• Work independently on development tasks and complete assigned work items
• Maintain and apply knowledge of ServiceNow data structures
• Configure and utilize MID Server for integrations and data movement
• Implement RBAC and platform security configurations
• Adhere to security and compliance requirements
• Stand up and configure new instances for applications or migrations
• Operate with ownership and autonomy in a fully remote environment
• Proactively progress work and seek additional tasks
• Maintain consistent communication and availability during the business day

Customer Support Specialist – Technical

Customer Support Specialist – Technical

Software Architect

COBOL Software Developer

Senior Advisor, Contracts Administration

Senior Contracts Administration Advisor

Site Reliability Engineer – Night Shift

Database Administrator – MongoDB, Oracle

Business Analyst

Senior Software Engineer – Compliance, Production Support

Site Reliability Engineer – Evening Shift

Site Reliability Engineer – Day Shift

Business Analyst – Identity & Authentication

Senior Technical Lead – IAM Data Integration and Migration

ServiceNow Engineer