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Pitney BowesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and organizational skills to effectively manage client billing issues while providing exceptional customer service. Capable of multitasking and adapting to a fast-paced environment, ensuring clear communication and problem-solving.
Highest-signal resume keywords
Analytical SkillsOrganizational SkillsVerbal Communication SkillsWritten Communication SkillsCustomer Service
About the role
Key responsibilities & impact- Work one on one with clients and sales to solve complex billing issues via phone, email, and chat
- Collaborate with other departments to solve client issues
- Find root causes to prevent repeat issues
- Collect on accounts where appropriate
- Identify customer needs and provide recommendations on service/product use to help drive revenue
Requirements
What you’ll need- Strong analytical and organizational skills
- Ability to multitask and manage change
- Ability to manage your workday with little guidance
- Strong verbal and written communication skills
- Active listening skills to determine customer needs
- Ability to be patient and friendly with all types of customers
- Flexibility and adaptability in a fast-paced environment
- Familiarity with computers and telephone etiquette
- Ability to troubleshoot issues and provide clear and concise directions to customers
- High School diploma or equivalent
Benefits
Comp & perks- Opportunity to grow and develop your career
- Inclusive environment that encourages diverse perspectives and ideas
- Challenging and unique opportunities to contribute to the success of a transforming organization
- Comprehensive benefits globally
- Equal employment opportunity and affirmative action protections
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Active ListeningPatienceFriendlinessFlexibilityAdaptability
Tools & Technologies
ComputersTelephone Etiquette
Certifications & Qualifications
High School Diploma
Industry Keywords
Billing IssuesClient IssuesRevenue GenerationTroubleshootingCustomer Needs