UPS

Senior Service Associate

UPS
Posted 10/20/2026full-timeHebron • Kentucky • United StatesSeniorWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in warehouse operations, including inventory control, package handling, and compliance with safety and quality standards. Proficient in utilizing Material Handling Equipment and warehouse management systems to enhance operational efficiency and customer service.

Highest-signal resume keywords
Material Handling Equipment (MHE)Warehouse Management Systems (WMS)Radio Frequency (RF) ScannersInventory ControlCustomer Service

About the role

Key responsibilities & impact
  • Provide package handling, inventory control, and shipping services to customers
  • Utilize Material Handling Equipment for warehouse operations
  • Use RF scanners to perform warehouse activities
  • Perform outbound and inbound processes and inventory control using a WMS
  • Ensure transaction accuracy and safety and quality compliance
  • Deliver hands-on work related to UPS business operations according to established processes and procedures
  • Perform manual work with limited supervision and provide guidance to less experienced colleagues
  • Manage delivery or deployment of contracted services to customers, ensuring SLAs and KPIs are met or exceeded
  • Collaborate with vendors, customers, and internal support groups
  • Manage facility activities including government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory, staffing, inspections, employee engagement, development, safety, security, and profitability
  • Perform financial activities including forecasting, allocations, adjustments, and annual business planning
  • Retain and strengthen customer relationships, including face-to-face customer service
  • Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities
  • Support field stocking locations, agent locations, and provider networks across multiple geographies

Requirements

What you’ll need
  • Ability to lift up to 70 lbs
  • Ability to utilize Material Handling Equipment (MHE), including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet
  • Ability to utilize radio frequency (RF) scanners to electronically perform warehouse activities
  • Ability to perform tasks using defined job processes with a high level of accuracy and minimal supervision
  • Experience or ability to use computer-based warehouse management systems (WMS) for outbound, inbound, and inventory control activities
  • Ensure transaction accuracy and safety and quality compliance
  • Legal right to work in the U.S.
  • Successful completion of a background check
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

Comp & perks
  • Excellent weekly pay
  • 401(k)
  • Medical, dental and vision after waiting period

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Inventory ControlPackage HandlingMaterial Handling Equipment (MHE)Warehouse Management Systems (WMS)Radio Frequency (RF) ScannersOutbound ProcessesInbound ProcessesTransaction AccuracySafety ComplianceQuality Compliance
Soft Skills
CollaborationGuidanceCustomer Relationship ManagementOperational Efficiency ImprovementEmployee Engagement
Tools & Technologies
Material Handling EquipmentRF ScannersWarehouse Management Systems
Industry Keywords
Government ComplianceSupplier ProcurementFinancial ActivitiesService Level Agreements (SLAs)Key Performance Indicators (KPIs)