Technical Lead jobs in United States

Explore 7 matching jobs.

Protiviti

Salesforce Service Technical Lead

Protiviti

Posted: 10/20/2026
CloudSOAP
ElevenLabs

Global Technical Talent Lead

ElevenLabs

Posted: 10/16/2026
Royal Caribbean Group

Senior Lead, Private Destinations Technical

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Posted: 10/6/2026
United Launch Alliance (ULA)

Technical Product Delivery Lead 3 – CI/CD Pipeline

United Launch Alliance (ULA)

Posted: 10/5/2026
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Veralto

Technical Deployment Lead – Supplemental Disinfection Systems

Veralto

Posted: 10/1/2026
TCP/IP
Northwest Bank

Technical IT Audit Lead

Northwest Bank

Posted: 9/28/2026
AzureCloudLinuxServiceNow
XTEL

Technical Solution Enablement Lead

XTEL

Posted: 9/24/2026
Cyber Security
Coastal

Technical Practice Lead, MuleSoft

Coastal

Posted: 9/15/2026
AWSAzureCloudGoogle Cloud PlatformOracleRPATableau
Protiviti

Salesforce Service Technical Lead

Protiviti
Posted 10/20/2026full-timeUnited StatesSenior💰 $178,000 - $302,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce Service Cloud solution design, technical leadership, and financial services domain knowledge. Proficient in managing complex integrations, ensuring platform security, and fostering client relationships to drive business development.

Highest-signal resume keywords
Salesforce Service Cloud Solution DesignTechnical LeadershipFinancial Services Domain KnowledgeSalesforce Configuration and DevelopmentBusiness Development Strategies

Tech Stack

Tools & technologies
CloudSOAP

About the role

Key responsibilities & impact
  • Lead Salesforce Service technical design from discovery and architecture through build, testing, deployment, stabilization, and ongoing improvement
  • Lead Service Cloud solution design across service management, routing, knowledge, messaging, automation, reporting, dashboards, and supervisor capabilities
  • Design and oversee Salesforce-integrated telephony and contact center capabilities
  • Partner with telephony vendors, infrastructure, security, and contact center stakeholders to resolve cross-platform dependencies
  • Apply financial services domain knowledge to solution decisions
  • Assess and document tradeoffs among Salesforce-native configuration, Flow, packaged capabilities, APIs, middleware, Apex, Lightning Web Components, and vendor solutions
  • Provide technical leadership to administrators, developers, integration engineers, and support resources through reviews, planning, estimation, mentoring, code reviews, and quality gates
  • Define and enforce platform standards for security, access, data architecture, integrations, automation, monitoring, deployment, performance, and maintainability
  • Lead technical triage and root cause analysis for production incidents
  • Coordinate with product owners, business analysts, QA, and release teams to complete requirements, testing, deployment, and rollback planning
  • Maintain solution designs, architecture diagrams, integration inventories, interface specifications, data mappings, security models, environment plans, deployment runbooks, support documentation, and decision logs
  • Support release planning, CI/CD, source control, environment strategy, sandbox refreshes, data migration, production validation, and transition to operations
  • Monitor the Salesforce roadmap and release impacts while reducing technical debt and improving agent experience and platform resilience
  • Mentor team members, develop future leaders, contribute to thought leadership, and support training and team development
  • Strengthen client relationships and provide guidance through engagement completion
  • Develop strategies to solve complex business problems using analytics, automation, and current tools and methods
  • Develop new projects, identify new business, build client and community relationships, and serve as a Protiviti market ambassador
  • Oversee successful completion of project work plans
  • Discover prospective project work through networking, knowledge-building, and client interactions
  • Identify opportunities to integrate product solutions and resources to improve client service capabilities
  • Translate client challenges into project proposals and sales
  • Manage a diverse portfolio of clients across multiple industries

Requirements

What you’ll need
  • Bachelor’s degree in a relevant discipline such as Information Systems, Computer Science, Engineering, or related field
  • 9+ years working in professional services or industry
  • 5+ years serving as a Technical Lead and/or Solution Architect or comparable technical owner
  • Proficiency in Microsoft Office suite applications, especially Word, Excel, and PowerPoint; secondary emphasis on Visio and Access
  • Experience owning end-to-end technical design for Salesforce Service solutions
  • Experience leading Service Cloud solution design across case management, Omni-Channel and routing, queues, entitlements, milestones, knowledge, email-to-case, web-to-case, service console, messaging, automation, reports, dashboards, and supervisor capabilities
  • Experience designing and overseeing Salesforce-integrated telephony and contact center capabilities, including CTI and voice integration patterns, softphone experiences, call routing, IVR handoffs, screen pops, activity capture, call disposition, recording and transcript considerations, and agent productivity workflows
  • Experience partnering with telephony vendors, infrastructure teams, security teams, and contact center stakeholders
  • Financial services domain knowledge, including customer and household context, secure data handling, auditability, consent and privacy, service workflows, complaints or escalations, and operational controls
  • Strong hands-on knowledge of Salesforce configuration and development, including Flow, security and sharing, data modeling, Apex, Lightning Web Components, SOQL, REST or SOAP APIs, event-driven integration, and platform limits
  • Hands-on experience delivering or supporting Salesforce-integrated telephony, CTI, voice, contact center solutions, or Call Center as a Service
  • Experience with Salesforce Voice, Amazon Connect, Genesys, Five9, NICE, or comparable platforms is valuable
  • Experience defining platform standards for security, access, data architecture, integrations, automation, error handling, logging, monitoring, deployment, performance, and maintainability
  • Experience with technical triage and root cause analysis for production incidents
  • Experience coordinating requirements, user stories, acceptance criteria, test scenarios, nonfunctional requirements, deployment plans, and rollback plans
  • Experience supporting release planning, CI/CD, source control, environment strategy, sandbox refreshes, data migration, production validation, and transition to operations
  • Establishing and cultivating business relationships and a professional network, including with senior executives
  • Successfully pursuing business development opportunities and identifying and implementing strategies to obtain new work or clientele
  • Ability to translate and communicate issues, risks, or challenges to client personnel, including executives
  • Leadership and direct supervisory experience, including performance appraisals, mentoring, coaching, work review, coordination across teams, and motivating team members
  • Professional certification such as Service Cloud Consultant, Platform Developer I or II, Application Architect, System Architect, Integration Architect, Data Architect, Sharing and Visibility Architect, or B2C Solution Architect strongly preferred
  • Successful completion of a background check is required as a condition of employment

Benefits

Comp & perks
  • Annual bonus plan providing eligible employees additional cash and/or discretionary stock compensation opportunities, with a 16% bonus target opportunity
  • Medical, dental, and vision coverages
  • FSA and HSA healthcare accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Paid parental leave up to 10 weeks
  • Short- and long-term disability
  • 401(k) savings and investment plan with employer match of 50% on the first 6% of contributions
  • Choice Time Off (CTO) for vacation, personal needs, and sick time; new hires receive up to 20 days per calendar year
  • Up to 11 paid holidays each calendar year
  • Hybrid work model combining in-person and remote work
  • Reasonable accommodation support for applicants with disabilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Salesforce ConfigurationApexLightning Web ComponentsFlowSOQLREST APIsSOAP APIsCTI IntegrationData ArchitectureAutomation
Soft Skills
LeadershipMentoringCommunicationClient Relationship ManagementProblem Solving
Tools & Technologies
Salesforce VoiceAmazon ConnectGenesysFive9NICEMicrosoft Office SuiteVisioAccess
Certifications & Qualifications
Service Cloud ConsultantPlatform Developer IPlatform Developer IIApplication ArchitectSystem Architect
Industry Keywords
Financial ServicesContact Center SolutionsTelephony IntegrationClient EngagementOperational Controls