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IT Support Engineer – Microsoft 365
Teamified
Posted: 10/2/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within the Google Workspace platform, with a strong understanding of service management principles and ticketing systems. Capable of effectively communicating with diverse stakeholders and methodically resolving technical issues.
Highest-signal resume keywords
Customer-Facing Service Desk ExperienceService Management UnderstandingGoogle Workspace Platform ExpertiseZendesk KnowledgeLinux Experience in Virtual Environments
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide support and advice to clients on the Google Workspace platform, following processes and best practices
- Adhere to service level agreements and handle enquiries professionally and promptly
- Serve designated MSP customers as a support contact/escalation point and proactively chase tickets
- Support Workspace Deployment Specialists and Collaboration Engineers with project work
- Provide out-of-hours on-call client support through a rota system when needed
- Actively learn and develop skills required to support the customer portfolio
Requirements
What you’ll need- Demonstrable experience in a customer-facing service desk/helpdesk role
- Prior experience in a Support & Operations environment, in a 2nd line or in a customer-facing service desk/helpdesk role, preferably in an ITIL environment
- Strong understanding of Service Management components, including ticket types, SLAs, and correctly categorising/prioritising tickets
- Ability to build trust quickly and adapt to different people and situations
- Ability to analyse and methodically resolve problems using established troubleshooting steps
- Ability to involve relevant team members when a customer escalation is raised
- Curiosity and experience applying technology to resolve customer issues
- Confident communication and ability to adapt terminology to the stakeholder’s technical level
- Confidence with technology and the Internet
- Basic knowledge of change management principles and their relation to projects
- Excellent English, written and verbal
- Basic experience with Linux in virtual machine environments: VMware/vSphere, KVM, Xen
- Knowledge of Zendesk or comparable ticketing systems
- Technical expertise with the Google Workspace Platform is desirable
- Experience in SaaS/IaaS, specifically Google Cloud Technologies, is desirable but not essential
Benefits
Comp & perks- Competitive base salary
- De Minimis Allowance
- 13th Month Pay: Equivalent to one month’s base salary, paid every December
- Medical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid)
- Sick Leave: 15 paid days per year, pro-rated from the start date
- Annual Leave: 28 days per calendar year (January 1 – December 31), pro-rated based on start date
- Birthday Leave: An extra paid day off for your birthday
- Learning Leaves: Ten paid learning days per year
- Philippine Public Holidays: Statutory holidays are included
- Bereavement Leave: 3 paid days
- Parental Leave: Maternity or Paternity leave
- Flexible Work Arrangement: Hybrid model (two to three days in the office)
- Peer Recognition: 100 Bonusly points per month for peer recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ManagementTroubleshootingChange Management PrinciplesGoogle WorkspaceLinuxVMwareVSphereKVMXenSaaS/IaaS
Soft Skills
Confident CommunicationAdaptabilityTrust BuildingCuriosityProblem Solving
Tools & Technologies
ZendeskGoogle Cloud Technologies
Industry Keywords
ITILService Level AgreementsTicket TypesCustomer EscalationCollaboration Engineering