Qurate Retail Group

Compliance

• Review daily vendor delivery performance and address non-compliance issues before and at receipt
• Partner with DC teams to resolve compliance issues and support smooth operations
• Coordinate correction and rework of non-compliant product, assess costs, and process chargebacks in line with policy while keeping merchandising and vendors informed
• Serve as the main point of contact for vendors, merchandising, and operations on compliance-related questions
• Build strong vendor relationships through one-on-one support for both new and existing vendors
• Identify poorly performing vendors, take corrective action, and ensure rework is completed on time to meet ATS timelines, KPIs, and customer expectations

Vendor Compliance Specialist

Buyer

• Own a portion of the Buying Office’s business
• Take accountability for long-term and short-term strategic and financial planning
• Purchase and manage sales objectives
• Select products based on relevant trends and translate them into products/concepts for multi-platform retail
• Maintain the on-air assortment for assigned merchandise categories
• Build on-air strategies
• Develop terms and purchase items that exceed customer expectations
• Analyze item, category, and on-air sales to follow trends and react to performance
• Analyze vendor and category productivity
• Evaluate customer-buying behaviors and identify trends
• Maintain product elevation and quality
• Perform daily office functions, including spreadsheet maintenance and item creation
• Help train the Intern and Assistant Buyer on daily office operations
• Handle Quality Assurance issues and demonstrate product expertise
• Partner with internal teams to maximize product lifecycle efficiency and manage the order process
• Establish relationships with DDGS, Quality Assurance, Category Production, eCommerce, Legal, Social Marketing, Multi Channel Planning, Sales, and Planning
• Establish vendor relationships and handle vendor communication, education, and preparation
• Return vendor calls and give oral and written presentations

Buyer I, Beauty, Haircare, Tanning

Designer

• Elevate the guest experience with an emphasis on nurturing the growth of the complimentary design service
• Partner with other Design Consultants to promote external outreach within the community and expand market reach
• Provide design expertise for scheduled Studio and Home visit appointments, virtual appointments, and on-demand design time
• Identify and network with local organizations and businesses that would benefit from Design Solutions services
• Provide Design Solutions marketing materials to local organizations and businesses
• Support the retail store team with order entry, visual floorsets, merchandising reinforcement, store maintenance and standards, and product training activities
• Report to the Store Leader

Design Consultant

General

• Receive, unload, sort, pick, pack, and ship customer orders
• Process customer returns, including scanning, sorting, and returning items to correct inventory locations
• Use handheld scanners, warehouse systems, and computers to complete tasks accurately
• Support additional warehouse tasks based on business priorities
• For Equipment Operator roles, operate powered industrial trucks, including forklifts, to safely move products throughout the fulfillment center
• Use handheld scanners and computer systems for receiving, unloading, stowing, picking, packing, shipping, and returns
• Assist with customer order fulfillment, inventory movement, and returns processing across multiple departments

Fulfillment Center Team Member

• Identify aging inventory not in its proper bin location to prevent shipping delays
• Work with Inbound, Outbound, and Inventory Control to locate lost inventory and return it to proper storage locations
• Run Warehouse Management System reports to identify inventory aged in different pack statuses
• Use Order Information Utility, Customer Service Screens, Pro-Ship, and UPS/USPS tracking to analyze inventory and shipment needs
• Check facility work queues to ensure processing follows First In, First Out (FIFO) order
• Use the Warehouse Management System to determine why shipments are not moving through outbound processes
• Partner with Outbound and Inventory Control to ensure shipments are properly processed
• Support problem solving and exception handling, including outbound order fulfillment, stow problem exception resolution, and pick short resolution
• Perform warehouse functions including picking, packing, shipping, receiving, and stowing as needed
• Report to the Manager Fulfillment Center Operations

Aging Order Specialist – 1st Shift

Claims Specialist

• Review and assess proposed product performance claims against industry, regulatory, and company requirements
• Validate claimed product features and benefits by analyzing clinical studies, technical data sheets, and testing reports
• Guide vendors on required claim support and ensure approved claims align with substantiation provided
• Partner with Legal to maintain compliance with FTC requirements, truth-in-advertising standards, and customer experience expectations
• Provide technical guidance, training, and root-cause-driven CAPA support
• Track vendor and process performance to identify trends and drive corrective actions and QA process improvements
• Support QVC and HSN in evaluating and determining approval or rejection of product performance claims

QA Performance Claims Specialist

Sales

• Create a delightful and inspiring shopping experience for guests at the Garnet Hill retail store
• Embrace and promote the Garnet Hill brand
• Deliver an outstanding guest experience to increase sales
• Help guests customize themselves and their space at home
• Achieve sales following daily, weekly, monthly, and quarterly store goals
• Help maintain a clean, organized, and easy-to-shop sales floor
• Deliver excellent guest service in a helpful, knowledgeable, and efficient environment
• Provide design expertise during scheduled appointments and on-demand design time
• Report to the Store Manager

Seasonal Sales, Design Associate – PT

Business Analyst

• Lead the customer goal process through close partnership with senior executives and financial partners
• Report on actual performance against plan and forecast future results
• Deliver ad-hoc projects informing strategic and operational initiatives
• Identify business trends and shifts and recommend data-driven responses
• Use customer-centric data analysis, data visualization, segmentation, and predictive modeling to increase sales across customer cohorts
• Design analytic constructs to identify underperforming and overperforming areas and help develop strategies to address them
• Provide comprehensive customer behavioral insights to support business decision-making
• Lead customer analytics efforts and develop customer targets through forecasting and customer file analytics
• Develop customer goals tied to financial targets and coordinate with Finance and senior executives

Senior Business Analyst – Customer Forecasting

Ecommerce

• Create promotional briefs for assigned areas
• Review product content, including digital images and copy, to meet strategy
• Generate recaps and reporting to guide future strategies
• Use data-driven insights from Adobe, Content Square, Tableau, Microstrategy, and customer segments to develop personalized shopping initiatives
• Assist the Manager with the weekly Category recap
• Partner with the CIA team to identify performance gaps and opportunities across platforms
• Collaborate with the Senior eCommerce Manager to apply platform and category best practices
• Use sales and metrics to create digital experiences and identify new selling methods
• Collaborate with Merchandising and Planning to meet sales goals
• Work with vendors and guests to develop category- and brand-appropriate eCommerce recommendations, including content, customer marketing plans, email campaigns, and photos

eCommerce Associate

Procurement

• Support product development and sourcing activities across multiple apparel and accessories categories from initial concept through delivery to the fulfillment center
• Manage sample requests, track samples and costing in PLM, and prepare development information for review meetings
• Partner with Design, Technical Design, Buying, QA, and Supply Chain to keep calendars on track, resolve issues, and maintain a smooth development process
• Review cost sheets, challenge costing where appropriate, and support cost engineering to help achieve margin goals
• Communicate daily with overseas offices, agents, and suppliers to monitor progress, maintain calendar milestones, and address production risks early
• Track production status, identify delays or issues, and help drive solutions that support on-time delivery and uninterrupted merchandise flow
• Support fabric development by building knowledge of fabric quality, garment construction, lead time, and cost implications
• Maintain sourcing and vendor data in PLM, support vendor allocation activities, and contribute to reporting such as vendor scorecards, return rates, and star rating analysis
• Identify process improvement opportunities that increase speed, accuracy, and efficiency across sourcing and product development workflows

Associate Sourcing Specialist

Equipment Operator

• Operate powered industrial trucks (PIT), including forklifts, to safely move products throughout the fulfilment center
• Use handheld scanners and computer systems to support receiving, unloading, stowing, picking, packing, shipping, or returning orders
• Assist with customer order fulfillment, inventory movement, and processing customer returns across multiple departments
• Support additional warehouse tasks as needed to meet business needs
• Report to an Area Manager
• Help keep the fulfillment center running safely and efficiently